Welcome to South Australia.
Make yourself comfortable in this space as this will be your home for the next 14 days.
During this time, you will not be able to leave your room or apartment,
unless instructed by hotel staff,
nursing staff,
or the South Australian Police.
You are also not allowed visitors
and cannot enter anybody else’s room or apartment,
this includes family members staying in other rooms.
For your own safety, and that of other travellers, hotel guests and the community,
security is at the hotel at all times.
You will not able to go outside,
but rooms with balconies have been provided where possible
and you are welcome to open your window,
if available, for fresh air.
You will be swabbed within the first 48 hours of your arrival
and your results will be known within the next 48 hours.
If you don’t hear anything 72 hours after your swab,
then your result is negative.
If you test positive you will be contacted to discuss your result.
A hard copy will not be provided.
Even if you have a negative result,
it’s possible you may still develop COVID-19 during your time in quarantine.
Let the nursing staff know if you feel unwell or have any cold or flu-like symptoms.
Other symptoms may include body aches,
diarrhoea, fatigue or muscle pain.
You will have another swab on day 11 or day 12 of your quarantine.
These results will be provided to you before the end of your stay.
If you do develop COVID-19 or come into contact with someone with COVID-19,
you may need to spend longer in quarantine.
You can plan onward travel arrangements to your home state or territory,
however your travel plans may need to change if you test positive to COVID-19 on the day 11 or day 12 swab.
This result may not be known until just prior to your departure.
During your stay, you will receive a daily phone call to check on your medical needs,
mental health, safety and wellbeing.
You can discuss any medical concerns you have with the nurse as part of your daily health call.
You can also contact the hotel concierge if you have any concerns during your stay.
If you need further care for other medical conditions,
you can speak with a doctor over the phone or video call.
The doctor can arrange for prescriptions to be sent to the pharmacy for you.
Terry White Chemist in Rundle Mall
will deliver medications to the hotel,
and the chemist can assist with other pharmacy supplies.
If you have a medical emergency it's important to call Triple Zero straight away.
Let them know that you are in quarantine,
and then call the hotel concierge to let them know.
If you do go to hospital,
you will be taken in an ambulance and be escorted by police.
Being in quarantine can be stressful so it’s important to look after your wellbeing.
Remember to keep in touch with family and friends over the phone, email or social media,
and keep up normal routines, such as eating healthy,
getting plenty of fluids,
and exercising in your room.
Our mental health team is available to support you during quarantine
and details are available on your arrival documents.
During your quarantine, you will be provided breakfast, lunch and dinner every day,
as well as water, soft drink, fruit juice, tea and coffee.
Let the hotel staff know if you have any dietary requirements.
You are welcome to order food and essential items at your own cost,
and they will need to be delivered to the hotel lobby
for the staff to bring to your apartment or room.
At the end of the 14 day quarantine period,
you will be able to check out of your accommodation
unless told otherwise.
You’ll be issued with departure paperwork, including your swab results.
At any point during your quarantine,
please contact the COVID-19 Information Line
for any advice and help during your stay,
or ask the hotel concierge to contact the nursing team
on your behalf if you have any health concerns.