I'm going to show you Microsoft Forms. It's part of Office 365 down here
and what we're gonna do, we're going to create a simple survey so you can see
how it flows. I'm gonna go in and respond to the survey and then I'm going to show
you how you look at the responses. You just start right here with a new form
and just go at it. We're ready to go. Let's call it a customer satisfaction
survey. If you want to brand it, you can put a picture here and pull your picture
up. Right now I'm gonna act like or a hamburger shop. It says these images
are part of Creative Commons so I think I'm good using one of them. Let's pick
this one and press ad. So we're good with this for a title so let's add the first
question. You can see there's four different types of questions that they
offer. We're gonna do one of each one so you can see what they are. We'll
start with the first one. That's a list of options. Let's just do, "Was it good?"
It's suggesting options here so it's being a little bit smart. Yes, no, maybe.
I actually like all those so let's just do Ad all. You can do Other which lets the
user select the fourth radio box and then type in what they think. I'm gonna
leave that off for now. You can allow multiple answers which doesn't really
make sense with this format so we'll leave it the way it is for that. But, I do
want them to answer this, so let's make it required. I just clicked on that to
toggle it to yes. You can shuffle the responses if you feel like people are
selecting the one that's just first in line. You can make it random to get a bit
of better of sample. I'm not gonna do that right now. I just clicked and
then that questions done. Let's add another question. This time we'll do text
which gives you an empty text box. Tell the user what we're looking for with the
text box. We'll say, "What could we do better?"
That's is where they're gonna type that answer so you're not doing anything
in there. You know, let them put in a long answer if they want. We're gonna leave
this required because we want them to answer it. You could also put some
restrictions on it. They could have where they could only answer in a
number. I'll show you these. It could be greater than, less than. I don't really
know why you'd want to do that in this case so let's not. We'll go and
uncheck that and this questions ready to go. Let's add another one. We'll do the
third option now which is a rating and we'll say, "How was your overall
experience?"
You can do stars or you can do numbers. Well let's just do it stars.
That's easier right? Let's do it best out of five. I don't know who would do it out
of ten, but let's leave it at five. This one's not required.
You could also label what each star means or give it a subtitle. We'll leave
it the way it is. The fourth option is the date and this is really
simple. It's just a question and then the user's going to input a certain date.
We'll say, "When was your visit?" We can track if it's getting better as time
goes on. There's only a subtitle option here so you can require it or not.
I want them to answer this one so we'll require it. That's the four
basic types of questions. At this point you don't have any responses yet.
We won't go there, but we're gonna preview it. We'll just go in and
answer it ourselves one time and then look at the results. We'll say, yeah it
was good. What could we do better? We'll say, and we're gonna be really positive
here, nothing it was great. Thanks! All right, scroll down. Your
overall experience. If you said that, hopefully you're gonna
say it's five stars. The visit was just the
other day. It was on the 21st of February. You click Submit. But, before I do that, I'll
just show you the mobile version. Just a little preview of what it would look
like here. It is same basic thing just smaller. Let's submit it. It thanks
you for doing it. It asks if you want to submit another response. You'll be
able to tell the same person did it if you want to filter out duplicate
responses. That's done. So, we went in and we answered it . Now you can look at
the responses. There's only one at this point, but you can still see what its
gonna do here. It's gonna give you a pie chart of the multiple choice.
It'll to list all the responses for you from the text boxes and the ratings.
The visit says null for whatever reason but you have to go into more details and
then you can see the date. So, you can analyze these pretty quickly if you have
a lot of them. If this dashboard isn't doing it for you, you can open it in
Excel. When you do that, it just downloads a file. Why it doesn't put it
in Excel online, I don't know. I think that would be cool if they did it because,
if your in Office 365, you have Excel right here. It could still open it in a
browser but it wants to download a file. When you open it up, it just opens it
up on your old-school desktop version of Excel. But, this is handy. You can analyze
it really well in here. It tells you basically everything it knows about how
I just filled out that survey. When I started, when it stopped, what my email is.
This is my username and my responses. So that is creating it, responding to it,
and analyzing it. But, there are a few different ways for you to share it.
I'll show you those. You can copy the link so then you would put that link in
an email or on your website. You could text it to someone. There is a QR code. This is
interesting. It gives you an image that's a scannable image. You could download it,
then print it out and just put it on a cork board in your restaurant and say
scan this QR code to fill out our survey.
You could grab this code to embed it on your website. You have to be able to edit
the HTML. You highlight this and put it on there and that's actually gonna give
the users a little window where they see the survey on your site. It's not a link,
it's a frame looking at the survey. You can email it. You probably want to
do it so anyone with the link can respond. You can limit it to just your
organization. When you click this email button, it's gonna launch your
email manager. It's probably going to be Outlook. Again, why it doesn't just do
Outlook in the browser that's available over here because we're using Office 365,
I don't know. But, that's what it does. Those are your sharing options. You can
also give other people the ability to edit it if you want. You can treat it
like a template and give someone a duplicate. I hope that was helpful. If
you want to see more little tutorials like this, please subscribe to my
channel in the lower right-hand corner. Thanks!