- David and David here.
Let's talk about what to do when your iPhone
won't connect to Wi-Fi.
- This can be kind of a tricky problem to diagnose
but the good thing is that you can probably fix it at home
especially if it was working before.
- Yep.
- So, first thing to do is figure out,
is it a problem with your Wi-Fi
or is it a problem with your home Wi-Fi router?
So go to a different place, go to McDonald's,
the library, a friend's house, anywhere else,
and try to connect to Wi-Fi.
If your iPhone connects there, but not at your house
you know that it's a problem with your home's Wi-Fi network.
And that's what we're really gonna talk about
in this video, because that's usually what the problem is.
But if it's problem with the iPhone,
there are different fixes for that.
So, which one we're gonna start with David?
- Well, let's just turning Wi-Fi off and back on.
- Okay, yeah.
So we'll start with the iPhone fixes.
- Nice and easy open settings, tap Wi-Fi
and turn off the switch at the top
of the screen next to Wi-Fi.
Wait a few seconds.
Dispose. Tap the switch, turn it back on.
See if it works now.
Next, restart your iPhone
and restart your router.
The routers pretty easy.
Just unplug it from the wall, plug it back in.
Not super technical, but it gets the job done.
- Effective. Absolutely.
And then for your iPhone let's tap back
to settings, tap general and scroll all the way down
and just tap shut down, swipe the power icon left to right.
Wait 30 seconds.
Turn your iPhone back on and see if Wi-Fi is working now.
- If that worked great!
If not, what's our next step?
- We're going to check for iOS update.
- iOS updates solve little software bugs
that sometimes can prevent your iPhone
from connecting to Wi-Fi.
Let's check out software updates.
- Yeah. So, if you're in settings in general
right at the top of the screen, tap software update.
If there's an update available, tap download, and install.
If you update your iPhone and it's still not working
next thing to do is forget your home Wi-Fi network.
Tap back to general, back to settings, tap on Wi-Fi
then tap the blue "I" next to the network
you want to forget.
And then tap, forget this network.
When you connect your iPhone
to a Wi-Fi network for the very first time
it saves information on how to connect to that network.
And if something there changes, it might not work.
Even if you've been using the networks forever.
- Yup. Things can change.
Forget the network.
- Don't forget this network tap forget right now.
- I'm not going to do it.
- Yep. Not telling you my password again.
- Next, if your iPhone won't connect
to your home Wi-Fi network but it will connect
to other Wi-Fi networks.
What we want to do is check to make sure
that the settings on your home Wi-Fi router
are what Apple recommends.
So there's an Apple website that we'll link
to in the card above in the description section
below where you can check out those settings.
If you're not sure how to log into your router
go to Google and type in your router model number
and the brand and how to log in
because every router is a little bit different
in terms of getting in there.
And then there are some security settings
that you should check
but also those same security settings have as much to do
with security as they do with reliability
and performance and speed and this type of thing.
So sometimes Wi-Fi routers can get confused.
Just like iPhones can get confused.
Just like I can get confused.
- Yes. Can't we all.
- I don't know.
- Yep. Next let's do a reset network settings.
This will erase all of your Bluetooth, Wi-Fi,
cellular and VPN settings back to factory default.
You have to reenter your Wi-Fi passwords
reconnect those Bluetooth devices
reconfigure your VPN.
A little bit of a hassle but it can fix Wi-Fi issues.
- And this is if your iPhone will connect
to any Wi-Fi networks, right?
And then the parallel fix if your iPhone
won't connect to just your home network,
reset your Wi-Fi router.
So before we do that, should we show people how
to reset network settings skipped over that one?
- Yeah. Let's tap back to Wi-Fi,
back to settings, tap general scroll all the way down
to reset, tap reset and then tap and reset network settings.
You'll have to enter your passcode.
Tap reset network settings again to confirm your decision
and then the reset will happen.
And then you'll have to go through the hassle
of connecting all your Bluetooth devices
to Wi-Fi networks again.
- Yeah but.
- No fun.
- It's not as much of a hassle as it could be.
So on the router side of things,
again, Google router number how to reset
to factory defaults.
You'll get instructions there.
Then you're going to have to set up your Wi-Fi router again
but sometimes that'll fix the problem.
Wi-Fi routers can sometimes remember a device
the wrong way or if too many devices connected to it.
It thinks that it's already connected.
That'll happen sometimes.
And then it won't let the device reconnect.
That was the body language for that.
- Yeah. And a lot of the time, you know, the reset button,
it's just a reset button on the back
you just press and hold that.
- That's another way to do it.
- Yeah.
- But it's the setting it up that's more difficult.
- Right
- Now hat David said is absolutely correct.
It's either a button or a little pinhole on the back.
So you'd get like a pen and stick it in there
for 10 seconds and just keep holding it
because otherwise it'll just turn off and back on.
Usually the lights start to blink.
It starts going crazy.
- Yeah.
- Kind of like the only 7% of people
who subscribe to our channel that watch our videos.
So please don't be crazy.
- Who you calling a psycho?
- Be part of the solution and please subscribe
to our YouTube channel please.
We're trying to get to 9%.
- That would be great.
If your iPhone still won't connect
to any Wi-Fi networks backing up DFU restore.
- DFU restore.
Deepest type of restore you can do on your iPhone.
As David said, back it up firmware.
- In between the hard and the soft, firm.
- Exactly.
- Malleable-ware.
- They thought that semi hardware would be inappropriate.
- Confusing.
- Yes. Confusing.
So that has to do with the software that's built
into the Wi-Fi antenna can fix the problem.
If that doesn't work time to get your iPhone repaired
or get a new iPhone, go to Apple, start complaining to them
go to a Mom-and-pop shop.
If you have an older iPhone, a lot of the times
this is kind of a weirdo fix though.
- Yeah and this is an issue too, where you know
Apple might say contact router manufacturer
and the router manufacturer might say, go contact Apple.
So I would say.
- I think it's likely.
- If it's a home internet issue
contact your router manufacturer
or your wireless internet provider.
If it's every single Wi-Fi network
that's probably an Apple issue.
- Exactly. Yep.
And if you decide that you want to get a new Wi-Fi router
because maybe you're getting a low or weak security warning
on your iPhone, or maybe it's just slow and unreliable
check out some of our recommendations
in the description section below in the card above.
And that's pretty much it.
- That's it.
That's what to do when your iPhone won't connect to Wi-Fi.
Thanks for watching.
As he said, let's get to 9% subscribe rate.
- 9%. We have lofty goals.
- High goals (mumbles)
- That's a lot for us.
- Leave a comment down below if you need any more help
we'll try to get back to you as soon as we can.
And thanks for watching.