I really didn't want to make a video about
most reliable French door counter-depth refrigerators. Recording
it is easy. Responding to the deluge of angry comments
is the time consuming part.
Then again, they and possibly you, have a point?
Because the number one most reliable brand over the last twelve months just settled
a class action lawsuit over failed compressors in 2019.
The number two brand has the worst reputation for service
after the sale. In this video, you'll learn the most
reliable French door counter-depth refrigerators.
More importantly, you'll understand how the numbers are derived and be able
to incorporate the information into an intelligent buying decision.
We logged over 48,000 service calls last
year and over 120 service calls in the last three years.
Let's discuss how we calculate reliability.
We now have 35 technicians averaging eight to ten calls a day Monday through Friday,
plus another 110 hundred and 50 calls on Saturday.
We calculate reliability based only on how
many French door counter-depth refrigerators were sold compared to how
many they were serviced by the brand for one year.
The average service rate is 15.5%
for French door counter-depth's versus about 9.5% for appliances in general.
Now let's look at the five most reliable French door counter-depth refrigerators.
It's interesting to see the Profile and Cafe
refrigerators this reliable.
They have the most functionality with dispensers, smart, and the most features.
Cafe even has a cured coffee dispenser.
More features tend to lead to more service.
GE also has its own service company, so they're a good consideration
if your retailer has no service department.
Bosch was surprising at number five on this list.
They've only been manufacturing their
refrigerators for three years and a surprising amount of features.
Bosch is the only freestanding French door with two compressors.
Most other brands have two evaporators and one compressor.
The most popular do not have an ice
dispenser, so many of these service issues do not apply.
Samsung does have the best lineup of three and four door French door models.
They've also become the target of many people's comments on the Internet. However,
Samsung's main issue is their lack of service. You buy a Samsung.
If it has an issue, it is your problem.
We didn't sell a lot of Samsung this year due to availability issues,
so their numbers are better than normal or last year's number of about 20% service.
Yes, LG is number one for reliable refrigerator.
In 2019, they settled a class action
lawsuit based on their new linear compressor not cooling.
In theory, the linear compressor should be
more reliable because of fewer working parts and strike points.
Give them credit for improving their design and not starting over.
They also have a decent lineup of interesting refrigerators to consider.
You may have an annoying ice maker problem within five years
statistically. However, the refrigerator itself will work
and in the process will save you a lot of money in energy costs.
That's the good news.
So the top five are LG, Samsung, Bosch, Profile, and Cafe.
With a service rate of 15.5% just on refrigerators,
you'll also need some service,
especially with a whole package of other kitchen appliances.
You won't notice the other part of what we consider is reliable.
Bosch and GE are better turning around parts and service than the others.
In addition to researching prices
and features, you should know your service agent before any purchase.
Click the link to download our Free Counter-Depth Refrigerator Buying Guide
with comparisons of the most popular brands, answers to frequently asked
questions, and buying strategies to save you money.
Almost 1 million people found answers in a Yale Guide.
Thanks for watching.