We're in a social media, text day and age.
And when you send a text, that's one of the biggest
reasons for conflict we see because sometimes it's
hard to read the intent and sometimes it's
easy to send a text.
Somebody will take it differently.
And I think it's really important, especially
in the beginning, is just to make sure
that communication is open.
You start to build a relationship with someone
before you start firing stuff off to each other.
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Tell us do you think if it's inevitable to have conflict
in the workplace.
Yeah, I think a little bit of conflict
is always going to be there.
I think, but it's not always a bad thing.
I think sometimes the conflict can be positive.
If we're all the same and we're all doing the same thing,
we're not improving.
So sometimes conflict can lead to improvements.
And I think it is always inevitable
because we're all different.
So with that, what do you think are
some of the more common conflicts
or debates or discussions that come up
where people have a lot of different perspectives
to share?
Yeah, I think there's usually conflict in the workplace
when you're talking about competition, promotions,
new people coming into a workplace that are--
and the people that have been there
are just used to doing things differently.
Maybe people have different objectives.
Maybe they have different approaches.
So there's always going to be a little bit of conflict,
where there's two different ways of doing things.
Yeah, definitely.
So when you think about job seekers
and as they are entering the job market,
what are some of the points that you
would give to them to consider trying to maybe avoid
some of them ahead of time?
Yeah I think just really understanding
what the objectives are sometimes important.
Usually when people are hired into a team,
they're all put there for a reason.
Now, sometimes they might be different reasons
and they might be for different reasons.
People might be assigned to a team because
of their background or because of their expertise.
So I think it's just important to understand that everybody's
there for a reason.
And the expectations have to be right.
What's the ultimate goal?
And I think that's where the team leaders can really
help navigate so that they can all work towards that goal
together.
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We were chatting and we just realized
we have quite a bit in common.
And I think in the absence of communication, that's
also a root cause of conflict because we all
come to work with different bias and different perspectives.
And so discussing that I think is also helpful.
So what questions or perspectives
should we consider when we're trying
to resolve workplace conflict?
I think you asked that question really
well because most of the time, we
do have a lot of similarities.
That's the reason that we were brought on to the team
to begin with.
I think just keeping that in mind is like you might have
99 similarities with someone.
Don't let that one difference be the reason
that the team doesn't work well, and then you have conflict.
So I think it's really important to realize
why you're there, why you are selected, why you were hired.
And most likely the other person was hired
for a similar type of reason.
So I think that can really help identify the conflict
and eliminate it.
So one of the skills that is raising or rising in popularity
is around emotional intelligence and empathy and vulnerability.
So what role does that play here when
we're talking about conflict in the workplace?
That's really important.
And I think the great thing is now
like it's identified a little bit more.
It's talked about a little bit more.
And that's really important because at the end of the day,
we are at work doesn't define who we are all the time.
And once we start to understand those elements a little bit,
we can start to relate with one another a little bit more.
Do you recommend that employees learn
about each other's communication styles early on?
Yeah, I think that's key, right?
Everyone has a different way that they
would like to be addressed, a different way
that they'd like to be coached.
And it's really important for a supervisor
to be the one to facilitate that,
so that they know the people that they've
brought on to the team.
They know their strengths, weaknesses.
They know what they like, what they don't like.
In order for us to work together and make each other better,
it's really important to understand each other
and what helps us get motivated.