hi everybody it's richard mcmahon from
the interview training company
howtobecome.com and in this training
video i'm going to help you to pass your
healthcare assistant interview and in
particular i'm going to give you a
number of sample interview questions and
suggested answers that you can use
during your healthcare assistant
interview before we get into it a very
warm welcome to this tutorial that's me
there on the right hand side my name is
richard mcmahon um i've been helping
people like you to pass interviews for
over 20 years now and in this particular
video we are going to focus on the
healthcare assistant interview don't
forget as always please do make sure
that you subscribe to the channel and by
clicking the red button below the video
that way you won't miss out on any of
the training videos that i upload on a
weekly basis also if you do like this
video and the content and the answers to
the questions i'm going to give you
please do give the video a thumbs up
because that always motivates me to do
more if you want to tell me the name of
your um health care assistant interview
or the nhs trust that you're applying
for in the comments section below this
video i'll also give you further
interview questions to prepare for
in preparation okay let's get straight
into the questions and answers question
number one of your healthcare assistant
interview why do you want to be a
healthcare assistant well three tips
really important tips for answering this
question number one
make sure you split your answer into two
parts first of all why you want to be a
healthcare assistant and then what
qualities you can actually bring to the
role and like i say i'm going to give
you a sample response in a second make
reference to the nhs trust values in
your response you just have to mention
them okay and i'm also going to be
referring to these later on in this
presentation also refer to the job
description so what you want to be
saying is that you've studied the job
description and you have the skills and
qualities to match the role that way
they know that you've looked at the job
description which they say is really
important on the nhs on the nhs trust
website so make sure you do refer to it
okay here's my sample answer for you for
the interview question why do you want
to be a healthcare assistant here we go
i've always had a passion for helping
people and my education and studies have
been predominantly centered on these two
areas
having researched the job description of
a health care assistant within the nhs
in detail and also having checked the
required competencies for the role i
feel i would gain a lot of job
satisfaction from the position and would
feel confident i could contribute
positively to your team i'm a
hard-working professional conscientious
and loyal person who would do all they
could to work towards achieving the nhs
trust values i would do this by being
competent in my role at all times
providing both safe and outstanding care
whilst consistently looking for ways to
improve my skills within the position as
time progresses so that says that you're
referring to the trust values you've
looked at the job description you are
saying why you want to be a health care
assistant and you're saying what
qualities and attributes do you have
that you can contribute to the role
effectively okay question number two
what are the six c's and which in your
opinion is the most important so two
tips for answering this question
list the six c's and say they are all as
important as each other okay because
they are all really important so i'll
tell you what they are in a second but
choose one of them that you think is the
most important and then say why to back
up your choice now i'm going to tell you
which one i think is the most important
and the reasons why so you can use that
if you want to so here's my sample
answer for you for the interview
question what are the six c's and which
in your opinion is the most important
the six c's are care compassion
competence communication courage and
commitment the six c's are embedded into
everything all nursing midwifery and
care staff do within their role now
whilst i genuinely believe they are all
as important as each other if i had to
choose one it would be competence
competence in your role as an nhs health
care assistant means three things
firstly it's about knowing your role
inside out whilst following all safety
protocols and procedures secondly
competence is about delivering
first-class care to the people you are
responsible for and thirdly
competence is about continually
developing in your role so you can
constantly strive to exceed expectations
that in my opinion is a is a solid
brilliant answer to that interview
question okay next health care assistant
interview question how would you deal
with an aggressive patient which let's
be honest is likely to happen during
your role so it's actually a scenario
based situation question that you have
to respond positively here are three
tips before i give you the suggested
answer tip number one safety is absolute
priority here so make sure you mention
safety say you would conduct a risk
assessment use those words i would
conduct a risk assessment and gather as
much information as possible about the
patient but also their needs finally
utilize effective communication skills
at all times so that's being conscious
of what you say and how you act so
here's my suggested answer for you for
the interview question how would you
deal with an aggressive patient first
and foremost i would follow my training
operational procedures and protocol at
all times when dealing with a patient
i would conduct a risk assessment to
assess the scene and the situation and
would ensure the patient and surrounding
staff were safe from any objects that
could potentially be used to cause harm
i would also gather as much information
about the patient and their needs as
possible this in turn that would enable
me to conduct a thorough risk assessment
and put in place the appropriate
safeguards i would utilize effective
communication skills when talking to the
patient by speaking in a calm manner
using open body language and also the
correct tone of voice at no stage would
i ever be condescending or patronizing i
would choose my words carefully i would
also ensure there was a system in place
to both raise the alarm and request
assistance quickly if needed finally i
would always maintain a safe exit route
when in a room with the patient just in
case a situation escalated whereby i
needed to protect myself and others so
another solid response to that
healthcare assistant
interview question don't forget if you
do have any kind of interview coming up
please make sure you put it in the
comments below tell me what it is and i
will give you a list of questions to
prepare for in addition to these don't
forget if you also liked the video i'd
very very much appreciate it if you gave
it a thumbs up moving on how would you
feel dealing with challenging behaviors
how would you feel dealing with
challenging behaviors because as an nhs
healthcare assistant you're going to be
doing this
probably on a daily basis so here's my
response for you for this question i am
confident i would be absolutely fine
when dealing with challenging behaviors
not only do i have some experience of
this already but i regularly refer back
to my training and my operational
protocols as i feel these are important
resources that give me confidence in my
abilities to perform the role to a high
standard at all times i would also
ensure i utilized any support mechanisms
the nhs trust has in place for support
staff to de-stress and to talk to others
if the situation was needed i believe
using these services is fundamental to
maintaining a healthy positive mindset
whilst at work as a healthcare assistant
and would see the use of them as vital
within my role i believe it is also very
important within this role to identify
the triggers that can cause you to
become stressed when dealing with
challenging behaviors if i feel or see
these triggers developing i would seek
help immediately finally outside of work
i like to keep fit and healthy
which i also feel is fundamental part of
maintaining a positive mindset another
really solid response that you can use
during your interview next question
what's your understanding of
confidentiality so as an nhs healthcare
assistant or any role within the nhs you
have to abide by confidentiality so you
have to understand what the code of
conduct is so two tips for answering the
question tip number one know how
confidentiality impacts your role within
the nhs and also referred to the
confidentiality code of practice i'll
tell you what it is in a second make
sure it's up to date and relevant for
your nhs trust before using this here we
go
confidentiality is crucial to the role
of a healthcare assistant and also to
anyone else working within the nhs it is
important in order to develop
appropriate patient relationships
without confidentiality patients would
be reluctant to seek medical help or to
give sufficient information for medical
staff to provide the appropriate care
and or treatment
patients entrust us with or allow us to
gather sensitive information relating to
their health and other matters as part
of their seeking treatment they do so in
confidence and they have the legitimate
expectation that staff will respect
their privacy and act appropriately
next question
what would you do if you were asked to
operate against manual handling
protocols so you are likely to be in a
situation as a healthcare assistant
where you have to do something quickly
and you might not be able to follow the
rules so obviously there's a danger of
doing that you are then demonstrating
you are a risk taker because you could
become injured but also the patient
could become injured too and then there
could be a claim against the nhs and
there could be problems so two tips for
answering this question under no
circumstances should you operate outside
of protocol to say you would demonstrate
you take unnecessary risks
be firm in your response and always
follow protocol make sure you abide by
the rules when responding to interview
questions of this nature so here's my
answer for you regardless of the
situation i would not undertake any
manual handling task without the proper
and appropriate equipment if i were to
operate against the manual handling
protocols not only would i put myself in
danger i could also be putting the
patient in danger too
manual handling protocols and procedures
are put in place for a reason and on
that basis there are no exceptions to
not using them so it's a short punchy
but to the point response so you're not
saying yes i would take any risks
because if you do if you were to say and
some people would say well it depends on
the situation if i needed to do it
quickly i'd probably just you know not
use the protocols well that's wrong okay
you can't and it demonstrates that
you're likely to take unnecessary risks
okay if you would like some more help
first of all you can connect with me on
linkedin i've put the description to my
linkedin profile in the description
connect with me there if you'd like to
but to get more free training advice
from me you can get instant access to my
online interview training course
literally within two minutes flat by
going to the website passmyinterview.com
i've also put the link in the
description below the video so you can
go there if you want to
also don't forget to tell me the name of
your nhs interview
if you have one coming up and that way
i'll give you a list of interview
questions make sure you subscribe and
also like i say i'd really appreciate a
like of the video that motivates me to
do more for you and the final thing is i
just want to say really genuinely good
luck in your interview
and i hope you become a healthcare
assistant thank you very much for
watching