more than 40 years of memories wiped out
in just 24 hours during hurricane Harvey
gliding Morgan and her husband raised
their family in this house and they paid
for insurance to protect it but after
Harvey cly Dean had to fight for more
than a year with her insurance company
to make her family whole sadly she died
waiting for that check to arrive tonight
channel 2 investigator Mario Diaz tracks
a pattern of delayed and unpaid
insurance claims following hurricane
Harvey she was a happy lady and she
loved her family for Tim and Tom Morgan
talking about their mother in the past
tense is not easy she passed away only
eight weeks ago Thanksgiving Christmas
holidays that was always the thing there
the brothers recently reminiscing about
how special the home at 22 22 33rd
Street in orange was for their family
mom and dad built that house in 1976 and
that was their dream home when they
built it the dream transformed into a
nightmare during Harvey Clyde Dean was
forced out of the place she loved if she
couldn't live there obviously the it was
flooded and ruined Morgan's national
flood insurance policy was tied into
Texas Farmers Insurance a company out of
Florida called colonial claims a farmers
contractor also worked on her case
Morgan eventually filed a claim for over
one hundred seventy nine thousand
dollars what happens next
a lot of back and forth jockey that
taxed everyone it was a great tone
farmers ultimately offered Morgan more
than one hundred twenty-six thousand
dollars to cover the damage and it's the
number she agreed to on October 15th
2018 when we finally heard of an offer a
proof of loss she cried because she was
seeing the end of of this thing
however the 86 year old
great-grandmother died just over two
months later she never saw one penny
of the settlement with farmers
once-in-a-lifetime event occurs you
expect it to be paid she never saw the
payment it's very unprofessional it's
it's almost criminal as destructive as a
hurricane can be the more difficult
storm for victims to weather the battle
against their insurance company I have
been given 65,000 now but I'm I'm not a
halfway point in the weeks and months
following Harvey channel 2 investigates
began investigating the challenges
homeowners along the Gulf Coast faced in
being made whole I'm still short almost
$80,000 grossly low estimates and non
payments a common gripe lack of
insurance companies doing the right
thing
houston-based storm attorney emily
marlow watched customers reach a dead
end with their insurance companies
following superstorm sandy in New York
in New Jersey as well as in Texas with
Harvey it's similar behavior in the case
of colliding Morgan Marlowe and her
colleagues sent multiple emails to
farmers legal representatives to let
them know they'd agreed to a settlement
but farmers never responded with a check
until after our interviews and days
before our report was slated to air it's
incredibly unfortunate that that miss
Morgan and her family her sons have been
victimized like this it's a simple
business thing there is no reason for
this not to happen and it should have
happened but won't for my mother passed
away Tom and Tim feel their mother as
loving as she was to so many was wronged
even in death in their minds viewed
simply as a stat she's a number of these
people
she's not to me not to my brother not to
about other family members that have
known her she's a special person
we did contact Farmers Insurance
corporate office in California in
response a spokesperson stated the
following to channel two investigates
via email we declined comment on matters
in litigation you can tell the farmers
does not want to weigh in on this one
and although a check was issued to the
Morgans they in their attorney plan to
file a complaint more ideas keep your
seat channel 2 news