Fam, so recently we had a horrible experience at the San Francisco International Airport...
Before flying to Malaysia.
So before we show you the video, we want to share and give you a little bit context into what happened.
All right?
So we were just about to go through security.
And I was carrying a bottle my own bottle which I filled up with water.
And I asked the guy like, "Hey, I have a bottle of water and..."
It's kind of like this. Kind of like this bottle right here.
Water inside.
I showed him.
And he's like, "Who's the water for?"
We said, "It's for the kids".
And he's like, "Okay".
We have to get it checked first.
I was like, "No problem".
So they go past security.
They took a couple of our bags.
And at the end we were waiting, waiting, and waiting for them to check.
It's so long
It's very long.
So long and the kids are getting cranky. Super long.
Everyone's getting cranky.
And the worst part is we were about to be late for our flight.
So we were kind of edgy.
I go up to the woman who was, you know, had all our things
I say, "Hey, excuse me, ma'am. Like what's going on?"
"How long is it going to take?"
The first thing she tells me is, "You should not have been here late".
And I was like, "You kidding me?"
We were at the airport three hours before our flight.
And that's like way more sufficient enough time.
Everything was moving super slow.
And we've been patient throughout.
But it's okay, we will humor this lady.
What happened then?
Okay, so then we're like, "You know what? We gotta go. Just toss the water".
It's fine. Just toss it. Yeah, just toss the water. It's fine.
Give me back my bottle.
She proceeds to take the bottle with the water and walks away, so...
She's basically going to toss even the bottle.
In my mind I was like, "You know what? Whatever. Take it, go".
We just gotta go. We just gotta go to our flight.
Everyone's getting stressed out.
The thing is they also confiscated a bunch of boxes of milk that we had.
Rachel packed a bunch of milk for the kids for the flight, so they can be full.
Yeah, I mean we have a baby. Like he needs milk.
He needs milk, yeah.
So she picked that up, and she was about to toss them all.
Didn't even ask us permission.
Never once said, "Oh, is it okay if we toss this? Whatever"
Just we see her with all like eight boxes of milk.
About to toss it.
Oh my gosh.
And that's when I was like Ipicked up the camera and hit record.
We are at SFO. (San Francisco International Airport)
They're literally caught confiscating the kids' milk.
It's inside the bag.
They're confiscating all the kids' milk.
This is what we got to deal with in San Francisco.
Kids' milk.
Like can you believe that?
Ma'am, can you call a supervisor right now?
Like this is ridiculous. We bring milk for kids.
I'm right here.
Yeah, but like milk for kids?
I understand that.
So the policy is since you don't want to open it and...
No, I said the water.
The water is fine.
But we need the milk for the kids.
Open the milk. Check the milk. No problem.
Yeah, you can open them. No problem.
Are you okay with it? Yes. Yes, of course.
Are you going to open every single one of them?
Is that what is going to happen?
Yes, that's the policy. That's why we offered not opening them. We just want one of you getting a pat down.
So you have to open each one of the milk?
Rachel, is that okay?
They want to open every single milk to check.
They won't stay good. I'd say... They won't stay good.
This is SFO, guys. This is it.
They don't care about our kids.
I didn't say that.
No, I know you didn't say that. I'm just saying...
I'm giving you the option.
It's not you. It's not you. It's the policy and everything.
You're a very nice man. I appreciate that.
But like you literally want to open every single one of them?
They will not have any milk for the entire trip.
That's why we're offering not opening them.
We see the outside and patting one of you down, so we do not have to open them.
But that was not even offered.
This is absolutely new information.
She was literally taking it away to toss it.
Just tell me, so what are my options right now?
So options are we don't open it. We can see the outside of it, and we pat one of you down.
Okay. That's it?
I think yeah, everything clears.
So why can't we just do that from the beginning?
Why must we go through this entire process? Make us wait, almost be late for our flight.
The waiting part is we have to go in order.
So I don't know what the order of your bag was.
But yeah we are here, which means our bags already passed for a while now.
I mean the ones that are being checked. Not the ones that have already come through.
Yes, the ones that being checked is ours.
It's right there. It's literally us now and so many people already passed.
So what am I waiting for now?
I'm just trying to explain things.
Okay, so do we have a pat down right now?
Yeah, one of you need to be pat down. Let's do it. Let's do it. Okay, let's do it.
They're searching for a male to pat me down because nobody here can do it.
Can you pat me down?
All right, great. Thank you.
Thank you very much.
Oh, I gotta go over there?
Thank you. You're welcome.
Okay, we're out.
We are the absolute last person going through the gates.
I just hope we make it to our flight.
This is America for you guys.
They're just going to throw away and didn't even like ask us. They didn't even ask us. Nothing.
She moved so slow. They want to check.
So I told her get rid of the water. It's okay. We don't need the water.
And she took and she's wanted to toss all our milk.
I was like what the heck? The kids need milk.
All of a sudden, they were like, "Oh, we need to pat you down, so that we can allow you to bring the milk"
Or we need to poke holes in every single milk container.
You guys heard it. He was right there talking to me.
Like what the heck?
I don't understand how a pat down makes it okay for you to bring your milk.
Exactly. What does the pat down do with the milk? It's so stupid.
So guys, we've taken some time to actually process through this, you know.
We've watched back then video several times now.
The first thing that keeps coming back to us is...
We are really really disappointed with how families are treated in America.
Like this has never happened to us when we traveled in Asia.
In KLIA. Even in Taipei, the layover. What happened?
In the layover in Taipei, we had to go through security again.
And they actually put us through a separate line.
Because we had kids and it was a shorter line.
It was easier. They helped us.
We still had several bottles of milk left.
No issue. No issue. None. Zero.
In KLIA, they put us in a separate line because we had children with us. They understand.
But this has never happened in America for us.
We were treated like nothing.
It's already hard enough traveling with kids.
It's already completely and totally out of their routine.
And to have it make even harder by how we're treated by airport staff and security.
Blows my mind.
We were okay with the water.
Yeah, but the milk. It's a 1 a.m flight which means that... no stores were open.
Every convenience store was closed.
We could not replace this milk.
Yeah, there's no way for us to get any more milk after that.
So it's very disappointing that they didn't want to allow us to bring the milk in.
But also the pat down.
What is that gonna do with milk?
Nothing.
And that was not offered to us at any time before until the very end.
Until we started getting really frustrated about it. Yeah.
That's when they're like, "Okay, well, we'll just wipe the milks and then just give you a pat down".
Yeah. What?
Yeah, so basically this whole ordeal is just heartbreaking.
And I hope other families don't have to go through this of all we went through.
But yeah this video is really just to put out that what actually happens in America.
It's the real thing.
Let us know down in the comment what do you think?
Were we treated unfairly or is this justified?
I don't know, but I want to hear what you think.
Bye.