I had to pay almost $300 to get a car back.
That's a lot of money.
That's half of my rent.
I'm mad as hell.
There's a whole lot I got to pay for.
I'm 22 years old.
I love my car.
Her name is Diamond.
[music playing] She's my stuff baby
She's a sweetheart, like a girl's best friend.
They got to give me my car back or it's going to be a problem.
Did you pay us yet, ma'am?
Uh-huh.
I got pulled over.
They ran my license and it expired.
He sent the tow people and they took my car.
I feel better, though, 'cause I want to get my car now.
Now y'all have my keys.
One second.
No, we don't.
When they took my car, they took my keys.
We don't have them because we had keys marked down.
So where I supposed to get my keys from?
I have no idea.
Hold on one second.
Rich?
Take your money, they don't make sure they got the keys.
This lady says we have her keys.
We do not have her keys, and I'm 100% sure this is not.
We don't have any keys on this.
He just told me that.
Where do I go to get my keys, then?
I don't know, ma'am.
What you mean?
Y'all took my car, but--
Ma'am, it shows on here the driver didn't have--
No, no, listen.
When they took my car, I was with a disabled person, OK?
I had to call a cab.
The cops took my keys.
Well, they didn't give them to us.
But y'all make sure y'all got everybody money, though.
What kind of car we got?
Buick.
Let's see if we got something over here.
What's up? 'Cause I paid my money,
and now I can't get my car.
She gave the keys to the police officer.
It is marked on the--
We don't show checking in any keys.
If we don't have a key envelope,
that means we don't have no keys.
She gave the officer the keys, the keys
might have stayed with the officer.
Do the officer normally take your keys
when you get pulled over?
Most of the time, yes, but not always.
They probably done took my keys home.
We don't have the keys.
That's what I told her.
It shows no keys, ma'am, and--
No.
The person that checked it in shows they
didn't have any keys, either.
I'm calling the cop that took my car.
I just have his badge number.
I cannot really see his name.
What paper?
OK, that's what I'm trying to explain to your men.
They do not give you-- when you go to court, unless they take
the paper from you is what I'm trying to tell you.
Well, can I speak to your Sergeant or somebody?
Because somebody has to know where my keys are.
Let's go, let's go down and check the vehicle,
see if maybe they might be in the ignition.
That'll work, sir.
I'll go down, see if they're in the ignition by chance.
I'm going down to the woman's vehicle
to see if maybe the keys might be in the ignition
or on the front seat.
But if she doesn't have an extra,
she's going to have to get one made.
[music playing]
Oh, this is not good.
Key was in the ignition.
Got it.
That's what I like to see, Rich.
All right, ma'am.
There it is.
Thank you.
That's it.
This key is a chip key.
This key costs a lot of money.
These chip keys are no joke.
Had to go to the dealer to get this key.
I mean, a '96 Buick is nothing.
That's a $35 key.
It's when you lose the BMWs, they you're
talking something expensive.
You'll be good to go.
All right, ma'am, you have a nice day.
Thanks. Enjoy your holiday.
You, too.
Thank you, guys, so much.
You see her?
I'll be washing my feet, because she wants
to be pushing a peddle now.
She seemed like a sweet girl, but she was agitated.
But it's our job to try and handle them
as gently as possible.
[music playing] She's my stuff baby
I wouldn't trade her for the world in my world.
She missed me.
She was crying over there.
I'm going to have to go get her washed.
You see how dirty she is?
I'm so sorry, and they will not have my baby again.
They won't have you, Mommy.
I'm serious. I love her.
I rub her.
I'll be kissing her, everything.
She is not coming back here, ever again.
That's it.
Uh-huh.