hi i'm dr amanda and i'm an orthodontist i'm also the ceo of straight smile solutions
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hey it's dr amanda with straight smile solutions street smile solutions.com and today i'm here to
talk about a little bit more about two different annoying banners that you can get on your align
technology cling check doctors portal and how to deal with them so until i figured it out these are
things that not only myself but several doctors have mentioned they're struggling with and there
really is no solution the tms often don't know how to deal with it there's no solution within the
portal so i'm here to tell you my solution tried proven and tested so first one we're going to talk
about is actually this yellow one down here it is the action required you're in trouble you've
been put in invisalign jail um banner that you get for not paying your bills on time um i've been a
victim of this myself i think what invisalign doesn't realize is not everyone who's using
an invisalign portal is a solo practitioner who owns their own solo practice pays their own bill
often you're associating you're coming in you're an independent contractor and a variety of
different offices uh perhaps you're in a dso and you're using your own account because they haven't
figured out how to do a corporate account yet so you often i work with a lot of doctors who work in
a couple different offices um but yet they're using their own accounts you know which you
should really i mean you really shouldn't be using someone else's account there's a liability to that
but then the way the portal set up it's really clunky when it comes down to paying money like
it's yes you can segment and say this case which is great because it didn't used to be
that way this case belongs to this office in this case belongs to this office but once one of the
moving parts doesn't pay their bill on time and i'll be honest i almost wish invisalign was the
way that clearcorrect was with payments i find it really clunky the way it is i keep using that word
but i would rather just pay as you go along just let us put on a credit card as we go along just
automatically bill to that specific credit card to that specific account
don't even let us have to get to the point where we get delayed and the cases get stocked up
and piled up because what happens is let's say for example i'll tell my own story because this
has happened to me it's also happened to a lot of doctors i'm really good friends with
and once you get that yellow banner you can't get rid of it so um for me orthodontist associated
in a couple different offices um some i'm an independent contractor some an employee
some might pay part the lab bill so it gets really confusing if one person doesn't pay they freeze
and hold up the shipment and the clint checks for all of it and i hate that that drives me
absolutely batty so why not i mean personally you know the way i feel i feel like they should really
bill you over time you know instead of building you the whole thing on the front end because it
would really help doctors out but whatever i know they're not going to do that because it affects
their cash flow but if you're not going to do that then just as soon as you accept the case
have it automatically bill your credit card why not it solves their problem they get their
cash upfront it starts our problem because we don't have none of this stuff going on
you know if the doctor doesn't have the money to pay for it the doctor doesn't accept the case
solves all the problems right so once you have this dumb yellow banner you get stuck like they
literally lower your accounts receivable threshold and things get locked up and it's also like super
embarrassing i feel like when multiple people are logging into your account to pay things
especially if you you know sometimes it's not you it's like somebody else who was supposed to do it
just got delayed and then you get punished but anyways um like i said i know several
doctors who are completely have zero balance and they can't get rid of this embarrassing yellow
header i've talked to many people high up and invisalign and sometimes they'll increase your
threshold but the banner never goes away which is the ultimate you know it's almost like a
scarlet letter so whatever i hope someone from invisalign sees this because i think it's tacky
all right next thing this is relatively new it's an issue that has come up since clinchex 6.0
um it didn't used to happen is this red and black one which is super irritating the error message
i don't know if it's a mac thing because i use max but it seems to happen to me quite a lot i haven't
figured it out like why it happens it's just random some you know sometimes sometimes not um
sometimes it works if i clear my cache restart make sure my chrome is updated they when i've
asked them they said oh try a different browser try safari what a pain in the butt
like why isn't your clinch 6.0 working you know like why sometimes it works sometimes it doesn't
to me i found the easiest way to solve it honestly is just to go to incognito create a new window
obviously it's not going to necessarily save your log in in past so you got to remember what it is
but it's a hassle i hope they fix it it's a dumb bug so but incognito always works for
me no matter what computer i'm on and i get this thing maybe one out of every 10 times it happens
it's just frustrating and it's just annoying so i think it's unprofessional if you're gonna launch
a new version you know fix your bugs but whatever alright thanks so much