[ Music ]
>> [Background music] In this demonstration,
Sandy's going out with an employment specialist to observe job development.
>> [Background music] That's right, Galen.
During a Fidelity visit, we make multiple observations of job development
with different employment specialists out in the community.
As you watch this, try taking notes, gathering information as if you were in my shoes.
So, let's go.
[ Music ]
>> Hey, hi Darius [phonetic] how are you?
>> Hi Sandy, how are you doing?
>> Sit, sit, don't worry, [inaudible] sit down for a minute.
We have a couple of minutes and I was wondering if I could ask you a few questions.
I see you have your appointment book with you.
>> Uh-hum.
>> And I was wondering if you wouldn't mind going
through what a typical day looks like for you.
>> You want to see my datebook?
>> No, [chuckle] I don't need to see your datebook.
>> Okay.
>> No, just kind of take a look at maybe yesterday and let me know what sorts
of things you did, what'd your day look like.
>> Okay. I'll go over Monday.
>> Okay.
>> Okay, Monday I got here at 8:30.
I got on the internet, looked at some job leads
and I also returned some phone calls I needed to return from last week.
>> Okay.
>> After that, I picked up a client in the field and we filled out some job applications.
>> Uh-huh, great.
>> After that, I met another client who works at a bookstore.
>> And where did you meet her?
>> Well, I gave her a ride to work.
Normally, she catches the bus but yesterday, you know,
I gave her a ride so I can talk to her better.
>> Great, great, thanks.
So then what happened after that?
>> Well, after that, I have a new client on my case load so I went
to her house to do a vocational profile.
>> Oh, okay.
So about how long does it take you to do a vocational profile?
>> Normally, I can get it out of the way the first day.
>> Okay. And do you get input from anybody else to help you out with that?
Any team members or anybody else?
>> Normally, it's just the client
but if I needed more information, I could go to a case manager.
>> Okay, great.
>> And then after that, I came back to the office.
We had a team meeting and it was over by 4:00 and after that,
I just finished the rest of the day doing progress notes.
Oh yeah, and I called a vocational VR counselor in order to reopen a case
because a client is having problems at work.
>> Oops, what kind of problems are they having?
>> Well basically, she works at a retail store
and they just put in a brand new computer system.
So now what's going on is that the rest of her co-workers are having an easy time.
It's a little bit more difficult for her to pick it up
and she's getting real frustrated and she almost quit last week.
So I felt kind of bad, so basically, I told her, "Don't -- please don't quit.
Let me go over some things with you at work and see if we can salvage the relationship."
>> Great, great.
So you called the VR is the Vocational Rehabilitation, is that right?
>> Yes.
>> Okay, that's what I thought.
And did they help you out?
>> Oh, of course.
The counselor's very good.
She's going to reopen the case and provide job coaching for the client.
So when I can go back there, I can help her try to learn the computer system.
>> Great, great, I'm glad to hear that.
So how about the next day, how about Tuesday?
How does that look?
>> Tuesday, basically...
>> Thanks for going over that with me.
I really appreciate it.
>> Oh, no problem, no problem.
>> So one of the things I find is that for employment specialists, one of the hardest thing
to learn is being a job developer and I'm just wondering how you learn those skills?
>> Well, basically I've been an employment specialist for about a year and a half
and when I first got here, there was a different employment specialist here.
I job shadowed with him a lot and asked a lot of questions.
So basically he taught me everything I know now.
>> Uh-huh, does your supervisor ever go out with you?
>> No, she hasn't went out with me yet, but she says she's going out eventually with me.
No, I think she went out with some of my other co-workers though.
>> Oh, okay, okay.
So we're going to go visit this employer.
What is it about this particular employer?
Why are we visiting them?
>> Okay, we have client, her name is Juanita.
And basically she wants to work in a retail environment.
Basically, she worked in kitchenware before...
>> Okay.
>> ...and was cooking in that environment.
So basically, she has an idea that she likes Crate and Barrel, and she wants to work there.
>> Okay, what happened with her other job?
I mean why'd she lose that one?
>> I'm not sure, I know she got fired and I also understand that her
and her manager didn't get along very well.
>> Oh, yeah?
>> I can ask her and see.
>> Okay and so why this job?
What about this particular job?
>> Well, two reasons, first of all she doesn't have a car.
>> Uh-huh.
>> So basically in her profile, she asked to try
to find a place that's accessible by public transportation.
>> That's important.
>> Yeah of course.
And then the second reason why is that she's been
in that store several times, bought some items.
So she likes the store, likes the environment and, you know, thinks it's a good place to work.
>> Uh-huh, anything else?
Any other reasons?
>> Well, of course, they got a part-time position open, so...
>> Yeah, that helps [laughter].
That's great.
Are we about ready to go?
>> Yeah.
>> Okay.
>> We should get out of here by now.
>> Okay. So listen, it might be easier since I'm, you know, kind of tagging along with you
to just introduce me as a [background music] co-worker or something.
It's a little hard to explain why a Fidelity reviewer's with you
and I'll most likely be quiet and be mainly observing you if that's okay.
>> Yeah, that's fine.
That'll work out.
>> Great, okay.
[ Music ]
>> [Knocking] [Background music] Hello.
>> The people from Great Lakes are here to see you.
>> Thanks, [inaudible].
>> Hey Noel, nice to see you again.
>> Nice to see you, Darius.
>> And notice my co-worker, Sandy.
>> Sandy?
>> Yes.
>> I'm Noel Jackson, I'm the Floor Manager at Crate and Barrel.
>> Great, nice to meet you Noel.
>> Nice to meet you.
Please take a seat.
>> Thanks, Noel.
And how you doing today?
>> Doing fine, how are you folks doing?
>> Good, thank you.
>> That's great.
>> What brings you here?
>> Well as you know, I work for Great Lakes Mental Health, a not-for-profit agency
that provides mental health treatment services.
As an employment specialist, my job is to help people find jobs.
Basically, we have a person named Juanita who's very eager to work here
and we hear you have part-time positions open.
>> Well, we do have part-time positions open
but Juanita's been receiving mental health services at your agency at...
>> Well yes, however, I know that wouldn't be a problem for her working here.
She's had a lot of retail experience working in a kitchen store in her past.
>> Well, I don't -- you know, it can be pretty stressful in a retail store.
You think she's going to be able to handle it?
>> Yes, I think so.
Juanita's a very mature person.
She loves cooking and cleaning.
She's worked in a retail store environment before so I don't think --
I understand your concern but I don't think it would be a big problem for her working here.
And even if it was end up being, I would provide follow-along support
to make sure everything is fine and stress free at her workplace.
>> Well, let's have her fill out an application for a job.
We can look at her, her background and experience and schedule an interview.
>> Okay.
>> And we'll see how she would fit with our openings.
>> Well, I can even do you one better.
How about if I bring her in here and you can talk
about maybe concerns you have at work with her?
>> I think that's a good suggestion and let's schedule a time for doing that.
>> What are the hours of the position?
>> The hours, we've got positions from 10 to 20 hours per week.
They're part-time.
>> Uh-hum.
>> And the pay will be based upon her own background and experience.
>> Do you have time maybe to see her and talk to her tomorrow?
>> Yeah, tomorrow, it'd have to be in the afternoon, say around 3:00?
>> That'd be fine.
[Background music] Let me give you my card just in case you have any questions or anything.
>> Thank you, Darius.
>> Thanks Noel for having time for us today.
>> Okay. Thanks for coming in.
>> [Background music] I learned so much information about services
like job development through actual observations.
I noticed the Employment Specialist covered several key components in the Fidelity item,
Job Development, Quality of Employer Contacts.
It was also clear that the employment specialist was paying close attention
to the client's preferences, for example, her desire to work for Crate and Barrel.
The Employment Specialist met with the employer and did a good job of working
on developing a relationship while highlighting some of the strengths of the client.
>> I noticed the same things in my observation regarding Job Development.
She did present herself and the supported employment program well
but she didn't learn much about the employer needs in order to develop a good job match.
>> That's interesting, Galen.
Getting information about the employer's needs did not happen in my observation either.
We'll have to use this information when we score the Fidelity item called Job Development,
Quality of Employer Contacts.
>> Our next activity is fundamental to any Fidelity visit, reviewing client records.
[ Music ]