(uplifting music)
- [Narrator] To our patients and families,
we've missed you.
We are so excited to welcome you
into our offices and buildings.
And while some things may look a little different
at Akron Children's,
one thing hasn't changed,
our commitment to treating every child
as if they were our own.
Caring for our patients in a clean and safe environment
has always been a top priority,
and we have intensified our efforts,
closely following the Governor's and CDC guidelines
at every location,
to provide a safe space for you, your children,
and our employees.
Your visit to our hospitals
or pediatric offices during this health crisis
will be a bit different than what you're used to.
Just so there's no surprises,
we wanna make you and your family aware
of new safety measures we have put into place.
First things first, you're in great hands.
We've been educating all our employees
on these new safety precautions.
From those who help schedule appointments,
to all those who you may come in contact with
during your visit.
Upon arrival for your appointment,
we are offering you the option
to check-in for an appointment from your car.
We will then call you to come into the building
when it's your turn to be seen.
This will limit the amount of time
you and your child will have to wait in the office.
To help ensure everyone's safety,
we are asking that patients who arrive for a visit
will be accompanied into the hospital or office
by just one parent or guardian.
We are also requesting that both you
and your child have a face covering.
If you don't have a mask,
we can provide one to you.
We do not require children aged two or younger
to have a face covering.
In fact, it's not safe to do so.
When you arrive, you will find
that all patients and visitors
are being screened for possible coronavirus exposure.
We ask that you and your family
maintain six feet of distance
between you and other families and staff members,
even while you have your face coverings on.
This extra measure of protection
is for everyone to stay healthy.
Please remember the six-foot rule
when in elevators and when talking with our staff.
As another layer of safety,
we have installed plexiglass panels in some areas.
The waiting areas at Akron Children's Hospitals
and offices also look different
as we are limiting the number of people in each area.
We ask that you please respect other people's space
in these common areas,
maintaining six-foot distancing.
Also, know that for your safety,
we are cleaning common areas and welcome desks
even more frequently.
If you are visiting us in person,
know that we are extending our office hours
to accommodate fewer people
within our buildings at all times.
If the hallways seem emptier,
it's because we are purposely limiting the number of people
to make physical distancing as easy as possible.
Finally, we have installed additional hand sanitizing stands
and encourage our families and staff to use them
when you arrive and when you leave for your appointment.
This minimizes the spread of germs.
Some of our services are offered through virtual visits,
so our caregivers can see you
right from the comfort of your home.
Depending on the type of visit needed,
telehealth may be an option for you.
On behalf of everyone at Akron Children's Hospital,
thank you for your help in keeping everyone safe,
and for the trust you have placed in us.
Whether we see you online
or at one of our hospitals or offices,
we promise to continue to live up to our commitment,
to treat your child as our own.
(uplifting music)