>>An interpreter is a person who conveys orally the meaning of the spoken word from one language to another.
You can use interpreters more effectively and achieve better communication with a non-English speaking client,
by ensuring both you and your client understand the role of an interpreter.
(In Vietnamese) I’d like to make a doctor’s appointment please.
I’d like to make a doctor’s appointment please.
Okay. When would you like the appointment to be?
(In Vietnamese) Okay. When would you like the appointment to be?
(In Vietnamese) I’d like to see the doctor on Tuesday please.
I’d like to see the doctor on Tuesday please.
Yes, we can book you in for Tuesday. Would Tuesday morning be okay?
(In Vietnamese) Yes, we can book you in for Tuesday. Would Tuesday morning be okay?
(In Vietnamese) Yes, that’s fine. Tuesday morning is ok.
Yes, that’s fine. Tuesday morning is ok.
The interpreter’s role is to accurately and appropriately convey the whole message from one language to another.
To allow the interpreter to do this, you need to pause often to allow time for the interpreter to interpret and for your client to respond.
You should also speak directly to your client,
for example, in this scenario, the RECEPTIONIST asks the client, ‘When would you like the appointment to be?’
Always make your client the centre of your attention, regardless of whether the interpreter is in the room with you.
In an on-site interpreting situation, speak directly to your client
and maintain eye-contact with your client, not the interpreter.
You can arrange seating to facilitate communication between you and your client.
If you are using an on-site interpreter, a triangular seating arrangement is ideal.
When using an interpreter, your role is to conduct and manage the interview.
It is your responsibility to ensure a free flow of communication.
The first step in any interpreting situation is to introduce yourself to the interpreter
and to brief the interpreter on the situation.
As part of the briefing you can describe the type of telephone you are using. 28 00:02:04,000 --> 00:02:07,000 You should also allow the interpreter to introduce themself to the client.
Hello, interpreter?
Hello
Hi, my name is MRS EDWARDS, I’m a high school maths teacher.
I’m currently here with MRS AIDEN.
MRS AIDEN’s son, Dennis, is in one of my maths classes and MRS AIDEN is here today for a parent-teacher interview.
Could you please introduce yourself?
(In Turkish) Hello Mrs Aiden, I am a Turkish interpreter. You have MRS EDWARDS with you and she is your son’s mathematics teacher.
(in Turkish) Yes, I understand.
Okay, we’re ready. Go ahead, please.
Wonderful. Great. Thank you for coming MRS AIDEN. How are you?
You can assist the interpreter to accurately recount what you say by using some simple strategies:
Keep sentences short, limited to one or two ideas per sentence;
use simple language and avoid jargon;
and pause often to allow time for interpreting.
Be patient with the interpreting process: Sometimes one short sentence in English may require several sentences in the other language.
(In Turkish) Dennis wants to go to university and study accounting. Are his grades good enough for that? Should James be doing more homework?
Dennis wants to go to university and study accounting.
Are his grades good enough for that? Should Dennis be doing more homework do you think?
Ok, well I have to answer that in two parts.
Firstly, Dennis is receiving excellent results on tests and assignments;
he’s actually one of the best students in his class.
(In Turkish) I will need to answer that in two parts. First, Dennis is receiving excellent results on tests and assignments; he is one of the best students in his class.
And as he is receiving such good results, I don’t think it’s necessary for him to do more homework.
If he continues to work hard in class, I think he won’t have a problem getting into an accounting course.
(In Turkish) And as he is receiving such good results, I don’t think it’s necessary for him to do more homework. If he continues to work hard in class, I think he won’t have a problem getting into an accounting course.
(In Turkish) Very good news, thank you.
Very good news, thank you.
You should maintain eye-contact with your client to show they are the centre of your attention.
However, eye-contact is a great example of how cultural differences in body language can affect communication.
In some cultures, looking someone in the eye indicates honesty and straightforwardness while in others it is seen as challenging and rude.
It helps to be aware of these differences when engaging an interpreter.
In any interpreting situation, your role is to conduct and manage the interview.
Make your client the centre of your attention by maintaining eye contact and speaking to them directly.
To assist the interpreter, keep sentences short and simple, and pause often.
By utiliSing the tips presented, you can help bridge the communication gap between you and your client.