[Music]
So...Oh my god. Holiday is coming up.
You know, there's supposed to be fun and festive. But we all know the holidays can also be super stressful
So all month long, we are teaming up with Zappos.com to learn some help for the holidays
You know it's our wish to make these holidays as easy as possible for everyone
And everyone has different shopping needs
And the rumor is that there's really no stomping
The Zappos.com 24/7 customer service representatives
So we wanted to test that out for ourselves
I specifically wanted to test that out
I decided to give them a call. A very lengthy call
And challenged them with perhaps the neediest and most inquisitive customer experience ever. Mine!
Ouch
[typing sound]
Hello! Thanks for allowing us to put a little Zappos in your day
Your call may be monitored or recorded
I'm being monitored
Thanks for calling Zappos.com
My name is Nashata. How may I assist you
Hi, there. I was hoping that we can spend a few minutes together and you could...
If I describe a couple of the top people on my list maybe could tell me what's popular
Or what you've been selling a lot for people that sound like that
I can definitely do my best and I'm sorry, who am I speaking with today
My name's Rachel
Well, let's start with my mom she's in uh...
She's in her seventies but she spends a lot of time outside
She does a lot of like gardening. She's a little Asian. Four feet
She doesn't like things around her neck
She's a little bit tough to...
She has a lot of cats. It's crazy
My mom...[Laughter] He doesn't like cats firstly. I'm a dog person
But she loves them. She's got fifteen
You know, I have a friend. I keep nagging him. He's taking...
She just do it her way. And do you have to go online when you shop? What's your name by the way
So let me do my husband. He's a short guy
He's maybe 5'7''/5'8'' success with snow boarding
You know I only want to do snowboarding...A sweater...
Which one do you think looks nice on him
What's...I really don't know
Okay
[Music & Laughter]
What about this uh... these kinda look cool electric eyewear EG2? I don't know
Oh, that's our popular brand
What color he usually wear when he...when he boarded
Um...I honestly never paid much attention. I was trying not to get myself killed
[Rachel's laughter]
What... What's the 360... Can you really return stuff for a whole year
Yeah, but you have 365 days to return anything back to us for a full refund
Do you board or ski? Do you use any...
I don't. I'm going for the first time this year
Oh! Here you go with your boyfriend this holidays
My boyfriend booked um..Cecily in Washington
Sounds very romantic. Maybe he'll propose for New Years
Oh! I love it!
You sell...like cooking stuff...too?
Oh my gosh! Yes!
What's... What are people been ordering a lot of from you
Uh...The Cuisinart is a really popular brand. Rachel Ray has good stuff
Oh! You know that would be funny because I'm Rachel
The Rachel and Rachel. That would be really funny
That is cute [Rachel's laughter]
Do you cook with her stuff, too
I do! I cook with her stuff literally everyday
Yeah. Let me see
Do you ever wonder when you're on a phone with somebody for ages and ages what they look like
[Rachel's laughter]
Sometime...Am I talking to Rachel Ray
I actually look just like Rachel Ray
Sound like you are, too
I have to tell you I am
You are the best nature human ever
It's lovely
So seriously, do you think he might pop the question
Has he ever talked about it
All the time
I bet you I could rouse him good
I could totally play with him. If you want me to, I totally would
I should give you his cell phone number
What's his cell? I'm totally doing this
Thank you! All the pleasure...Bye, Shata.
Hilarious!
I love that
[Applause and cheers]
So clearly at Zappos.com can help the lads as me
And they can help anyone
More importantly I did call Nashata's boyfriend，Stan
I surprised him
I...I gave him a gentle little nurge
Um...She perhaps propose this holiday
So we're gonna check back with them and see all that works out
Good luck! Nashata
[Music]