- What are you gonna do?
This is your business.
You gonna let all your employees
think that you're the softest one in the room?
- I'm not soft.
Mario's done.
(tense music)
Immediately, right now.
Get the (beep) out of my place.
I want to make Weber's better.
If he doesn't do his job, then (beep) him.
(rock music)
- Where's Britteny?
Britteny needs to be helping you.
- The girls aren't quite following the directions
that they were given, which were very simple directions.
Like, they're leaving their sections
and going outside for cigarettes, telephone calls,
which is biggest (indistinct) of all.
You two only have two tables.
- Aren't you the one that told us
to flirt with the customers, to talk to the customers?
- [Deborah] Exactly.
- So, that's what I was doing.
- You need to cover your area.
That is your area.
- Well, then you shouldn't have said
to conversate with the customers.
- You conversate with the customers in your area.
It's not that difficult.
That's a simple--
- Well, that's what I was doing.
- No, you weren't.
- What's going on?
I noticed that Britteny was a little disrespectful
to the lady that was helping us.
And I was offended.
She's trying to help you.
You're staring at her.
Like, what are you gonna do?
Take her out?
- No, but she was the one that told me--
- [Renee] She is here to help you.
- She's the one that--
- You're arguing with her.
You're arguing with her.
Why?
- [Britteny] What was I supposed to say?
She was the one that told me--
- You sit there and you listen.
You sit and you listen.
- I was listening, but I was following the rules as well!
- [Renee] I think you need to step out of the office.
- I think you're the one that's wrong.
- I want you to go and never come back.
- And I need my money for the both pay cheque
that you owe me.
I worked here for (beep) free, Renee.
For free and it's not right!
Everybody's cheque bounced. - You're a liar, they did not.
- [Britteny] I'm not lying.
- Go get your cheque.
- I will!
I will!
Right (beep) now, Renee!
(beep) you.
It's not the first time it's happened.
When I first started working here
and I was supposed to get my pay cheque,
I didn't get paid till the third week.
And I was like, what's going on here?
And they said, "Whoever rings the pay cheques in,
"that's how it happens."
These two cheques (beep) bounced!
- Where's the NSF?
There's no NSF on 'em.
- Okay, look.
- I didn't give you these today.
- It doesn't matter if you didn't give them to me today,
I still worked here for free.
- Unfortunately, those huge blowups
happen quite often around here.
- [Britteny] Look at these.
- You didn't work here for free.
- I did work here for free, because I have no money!
I don't have my 87,37.
I don't have $131,99 that you (beep) owe me!
(beep) free!
(beep) You owe me my two cheques.
I worked here.
- I had to walk away, because I was a problem.
As long as I was there, she would be loud.
Can you two please go inside now and control her?
But security or the other managers
will step in and be the good guy,
'cause I'm the bad one, obviously today.
- [Britteny] I'm (beep) pissed!
(beep) ain't right, man.
- Hey, please, take some deep breaths, come on.
We will fix the problem.
Just take some deep breaths, okay?
- [Britteny] It doesn't matter, I'm fired anyway.
And I want my cheque.
- Okay, I will get it fixed up for you in the morning,
okay, sweetheart?
- And tell Renee that she's an embarrassment.
- Okay.
- Do you know what was going on with payroll?
- I don't know.
- She's screaming and doing this like we didn't pay her.
I'm embarrassed.
- Wayne was the center of these problems,
'cause he's the General Manager of the building,
with no bookkeeping, no attention to bank accounts
and not caring much about employees, these things happen.
One thing I know, Renee, won't be successful
as long as Wayne is here.
- [Narrator] A public outburst is incredibly harmful
to both business and staff morale,
but it runs far deeper than what appears on the surface.
Jon steps in to find out the root of the problem.
- We had a pretty serious incident tonight.
And it was ugly for a couple of minutes.
When customers see things like that, it's not good.
When employees think that their paychecks
are gonna bounce, that's even worse.
Listen to me, we really screwed up tonight.
And the reason why we screwed up tonight,
is we allowed an employee to create
a really bad image of us.
- Oh, there's drama here every night.
- Well, that's wrong!
When you sit here and say that to me,
you're saying it to me
like this is the way the business is.
Renee, this is not the way the business is.
This is the way your business is only.
What's it gonna be tomorrow night?
And what's it gonna be the next night?
We have to stop this cycle.
We have to stop these things.
We can't fix it, if we don't fill the place with people
and we can't fix it if we don't have a manager
who's presentable.
I won't invest my time in Wayne,
the guy is an idiot, he doesn't care.
And if you think he's worth your time,
then I'm starting to question your intelligence.
Fire him.
Let's get him in.
- Oh, no, I don't think I could do this right now.
- Well, then how can you run a business if you can't?
Is he the guy who's gonna make you successful?
- No!
- Okay, then let me invest in the people who can!
- Can you make him do the janitor work or something,
or is he gone forever?
Where else, what's he gonna do?
- You want to be an owner or not?
- [Renee] Yeah.
- Then get him the hell out of here.
I don't care how you do it.
- Okay, boss, do you want to sit here?
- I'll be happy to do it, if you'd like me to.
I'll show you how it's done.
Unfortunately, I have to fire Wayne tonight.
I have no choice.
Even he himself told me, he can't run this bar.
You know what my expectations are
a little bit from the past day.
And you know that you don't
have the ability to deliver that.
So, let's just make this simple.
No more discussion, non negotiable,
I'm gonna fire you now.
Pack up your stuff and good luck with your next opportunity.
It really didn't surprise him at all.
He got up and left.
He didn't even try to defend it, suggested I was wrong,
tell me that he can run the place,
asked for a second chance.
None of those things.
That to me, is evidence that I made the right step.
- I am getting tired of the bar business
and I'm gonna try something else different.
Sounds like starting a new chapter in my life.
- [Narrator] Despite the setbacks,
the Abbey's new food and drink menus
are a big hit with the customers.
- Oh my God.
How about these chips?
- [Narrator] Unfortunately, they're not the only ones
enjoying the new food menu.
- You just take some food
and start eating in the middle of the shift?
As I was walking through the bar,
I saw one of our servers eating food
in the middle of a shift.
If a customer sat down in your table,
you wouldn't have known it.
- My shift was over.
- Have you punched out?
It's a simple question.
Did you punch out?
- I was not working for two seconds.
He turned around, saw me take a bite
and started yelling at me.
- Male server, what's his name?
- Peter.
- Peter, sitting in the back room eating food
in the middle of the shift.
It's time that they understand that you're serious.
This is the moment of truth for Tom.
Does he have the courage to be a manager or not?
- You went back there, you were eating,
you didn't ask to get punched out
and you're trying to get something to eat.
- No.
What happened was, I cleaned up
my whole section and everything.
And then he started yelling on me about eating.
And I walked away.
- The facts are out there,
you know, Jon described it to me
and if he's a weak link, they have to go.
I have to let you go right now.
- Seriously?
You guys are letting me go because of this?
- I understand your frustration, I really do, okay?
But as of right now, I'm going to have to let you go.
This is what has to be done to get to where I have to go.
- Where's L.B.?
You guys know?
- I rarely know where L.B. is.
I'm pissed off at L.B..
Day two, no text, no call.
This is a big deal here.
This is about changing the image.
Changing his image.
- I'm highly disappointed that he's not here right now.
I can't speak for L.B. not being here,
I find it unacceptable.
He's missing a big part of it today.
- That's a shame, 'cause this could have been
a great opportunity for him too.
Okay, so this is the time to humble up, guys.
Okay, let's do it.
Good morning.
- Good morning.
How are you? - Hi.
- Good, how are you? - [Jason] Very good, thanks.
- When I came here and looked
at the history of the business,
we know it's been a rocky road
and we really wanted to take this opportunity,
'cause it's a new day there, to start a new day here.
- Excellent.
- I'd like to, first of all, sincerely, thank you.
That means a lot to me that you would be here.
On a couple of things I'd like to speak to you about,
is for one, we're gonna not totally
abandoned the garage idea,
but we're gonna soften it a bit.
The sign itself is actually gonna be changed.
The fact that L.B. is MIA,
proves that he doesn't have my best interest
or the restaurant's best interest.
- I think we tried to tell you that the first night.
- Yeah, you did.
- I'm disappointed to hear that you're not doing well,
but in the same token, I'm not that surprised.
The perception you had, killed you from the beginning.
So, I think this is a time to change it,
if you're gonna change it.
- I'm glad L.B. didn't show up today.
It's important that Tim and Richie
finally look at this realistically.
- Monday night, we're doing our relaunch,
which I'd love to see you guys
and the rest of the board at.
So, I hope you can make it.
- I think we had a successful meeting today.
Tim told them about the changes we're making
and I think they have a new perception
of him and hopefully Rich too.
- It was a big chance for L.B. to get back
in the good graces of the town.
You blew it, you blew it, dude.
- Tim, you looked at the select men
and told them what about L.B.?
- He's no longer going to represent the restaurant.
- Do you want him here?
(tense music)
You know, your days of damaging this place are over.
And what you bring to the table in a positive way,
is nowhere near what you've done to it
in a negative sense, L.B.
It's the truth.
- Okay.
- I'm in charge of this place now.
- [L.B.] I understand.
- And you're gone.
There's a car waiting for you right there.
Goodnight.
- That's unbelievable.
Jon Taffer just stole my bar from me.
It's obvious, Tim doesn't want me to be a part of the bar.
And if that's the case, it wasn't gonna work anyways.
- What do you think, Alyssa?
- I think that we need a little bit more authority.
If people don't show up for their shifts,
there needs to be consequences.
- Do people show up late now?
- [Alyssa] All the time.
- Who?
- I think everybody.
Abbie comes in late, Kennedy comes in late a lot.
- Why do you allow that, Frank?
- People show up late all the time in a bar business.
I've been in the bar business my whole life.
- I've been in 35 years.
Yeah, you know when they show up late all the time?
When they work for guys like you!
When they work for guys like me, they're never late!
That's the difference.
- I think Jon's living in a fantasy world.
If I were to fire, every single person that came in late,
we'd have no employees here.
- Where were you yesterday?
- I didn't come.
- So, you supposed to be here yesterday
and you just chose not to come?
- I didn't wake up.
- You didn't wake up.
- With Frank, you can pretty much
just show up whenever you want to.
There really won't be any consequences,
as long as you're pretty.
- So, you blew us off.
Is that accurate?
- Yes.
- How do you feel about that, guy?
- I was very upset.
I wasn't happy at all. - That's nice to hear.
What did you do about it?
- I'm gonna do something about it.
- You're gonna do something.
Suspend her for a week, but then maybe it'll be a day,
maybe it'll be two hours,
you look at her beautiful blue eyes,
you'll melt, you'll succumb, and nothing will happen.
- No, it has nothing to do
with her beautiful looks, all right?
I had to do that, when she comes to work,
she gives me a 100%.
- When she comes to work.
- Yeah.
- You're making excuses for keeping her.
Good job.
You're the kind of guy that they know they can blow off.
That's not a business owner.
Now you're gonna tell me she's a great employee?
- No, I didn't say she was a great employee.
- She blew you off!
Does it get worse than that?
- No.
- So, is she a good employee or is she a lousy employee?
Let's talk to frank, Frank.
- She's not consistent,
so that would make her not a good employee.
- Abbie's on thin ice, but I have a bigger problem with Mia.
She's late as we speak
and has absolutely no respect for anyone.
Where's Mia right now?
- [Frank] Mia's late. - Didn't show up.
She's late.
- She's late.
- Mia, shows up late today, well, she is, will be fired.
- So, you're gonna be a boss, I want to see that.
- You will see me.
- Do you believe it?
- I'll believe it when I see it.
- Thank you.
You don't have credibility,
they believe it when they see it.
It's critical that Frank
get his credibility back with his staff.
They don't believe in him.
By firing Mia, they will understand that now it's different.
Frank will do what he says and the rules are real.
- Seat, young lady.
- Frank is a hustler.
He's full of BS and the staff knows it,
so they BS him all day long
and they manipulate the hell out of him.
- So, what happened today?
- I totally lost track of time.
I just couldn't come in.
- So, what happened yesterday?
- Same thing.
- [Frank] Same thing, okay. - Yeah.
- We had things to do today.
We had training, we had staff meetings
and you have no consideration
for me or any of your coworkers.
- Well, you know, all I can say,
is I tried to make it here on time.
I really did.
I don't think I'm special or anything.
I definitely do get away with a little bit more
and people might get upset,
but that's, you know, that's Frank's deal.
I know he has a thing for blondes.
I can't help being the type of girl he likes.
I don't know.
- You didn't call me.
I don't have no texts from you.
I'll be honest with you.
I love you, I think you are a terrific girl.
You're my friend, but you can no longer work here.
- The Frank I know, probably will hire me back,
but maybe he needs some time to cool off.
All right, Frank, you really wanna play like that?
- Mia.
- I'm not joking.
I'm serious.
Do you want to talk to me outside and be normal?
- Mia, I will talk to you when this is done.
Right now, I got a business to run.
- So, when this (beep) over, you'll be normal.
And not be fake, like you are.
- [Frank] Somebody who doesn't show up for work
for two hours late every single day.
- Such (beep).
- [Narrator] While most of the staff
attempts to keep customers happy,
one employee chooses to fall back into her old habits.
- What are you supposed to be doing?
Bottle service, right?
Did anybody tell you to sit down and have a drink?
Just answer me.
- [Brittney] I'm gonna walk away.
- It's a simple question.
- [Brittney] 'Cause I feel it.
- I think you should walk away,
'cause if you sitting at this bar
and drink that drink much longer,
you're not gonna be here.
We understand each other?
Go to work.
- Okay. (beep)
- Guys, it's time to manage.
She's the reason why you're losing money, Torres.
That's it, right there!
Fire her ass!
She's gone.
All of our employees are working hard
and Brittney is sitting at the bar, having a cocktail.
- If you're not here to work hard,
then you don't need to be here.
- Excuse me.
- It's not your money on the line, it's ours.
- Torres stepped to the plate, understood
that he's not gonna be successful
with employees like Brittney.
- I got fired, 'cause I was the only person
who couldn't find nothing to do,
but everybody else managed to.
Yeah.
(beep) Jon.
- And that's what we've been talking about all along.
- Yeah.
Keep working.
- For Brittney to sit at the bar and have a drink,
that's upsetting, she's fired.
You know, done.
- [Darren] Weed them out, man.
Weed them out.
- I'm glad she's gone.
- You know, some of this is training, but some of it isn't,
people know when you're stealing.
- I feel really bad right now.
I mean, upset, pissed off.
It's crazy.
- You know, when I'm in a situation like this,
sometimes I do what I call, a landmark fire,
just to make sure everybody knows I'm serious.
- A landmark fire is a term I use,
when I send a message to my employees,
I fire the weakest of all,
it shakes up all the other employees
and tells them, we mean business.
Well, it's D-Day, so let's go make a good fight.
- Okay.
- Let's do it.
When management has no credibility with their employees,
it's time to convince them that things have changed.
- Joe, Mario, Ron.
Right now, we want to have a small meeting real quick.
- So, I'd like you to know,
that we did do our Bevintel reports.
Thursday night was an F.
And how much liquor did they give away?
- $435.
- Friday night.
- $715.
I want to fire everybody right now.
But Mario, Friday night, what happened?
What happened to my money?
That was your shift.
- Friday night?
- What happened to the money?
- I don't know.
- How don't you know?
How many years have you been bartending?
- Four years here.
- Did you give away my alcohol?
- I probably over poured.
Probably gave a shot away.
- Probably?
- I over poured.
- You over poured.
How many shots have you given away without asking?
A 100?
- Maybe.
- More?
- I'm not sure.
Probably.
I don't know.
- Did you steal my money?
- Watch the way you answer this question,
'cause I know more than you think I do.
What if I said, some of his money wound up in your pocket,
now's the time to come straight.
Did it?
(tense music)
- Probably.
- So, you're a thief?
There he is, a thief.
Look at him, guys, that's what a thief looks like.
That's the guy who steals money, counts it at night.
As low as it gets.
- This (beep) happen again.
I'm gonna keep you here, but this (beep) happen again.
- Let me ask you a question.
What would you do, Joe?
- I'd probably break his (beep) hand.
- And then what?
- [Joe] And then fire him. - Fire his ass, correct?
What would you do if it was your business?
- I would be pissed, I would fire him.
- What would you do if it was your business?
- He would be out.
- What are you gonna do?
This is your business.
You gonna let all your employees think
that you're the softest one in the room.
- I'm not soft.
Mario's done.
Immediately, right now.
Get the (beep) out of my place.
I want to make Weber's better,
if he doesn't do his job, then (beep) him.
- I'm in shock right now.
I'm literally speechless,
because I work with him every night,
so, or a lot of nights, so it's like,
it's just really hard to believe.
- Oh, really?
I'm concerned about you.
My understanding, you guys have a relationship.
And you guys have worked many shifts together,
so I'm wondering if you guys are stealing together?
So, now's the time to tell me the truth.
- Are you kidding me, Kervin?
- What happened in the parking lot
when I came in one day and you guys
were making out in the parking lot?
That's stealing my time.
- That was one time, and I talked to you about that, so.
- One time too many.
- And I don't want to talk about it right now.
- Well, we're talking about it, it's my (beep) money.
That (beep) can't happen no more.
- It won't happen with me.
- All right.
- I'm in shock, I'm literally speechless right now.
I think Kervin misinterpreted our relationship.
And I think he came at me without knowing full details.
- Just looking at these numbers, man,
this guy stole thousands from me, man, thousands,
you know what I'm saying?
700 in one night.
And that's a slow night.
He's been here four years, four years.
- [Bartender] 300 people.
- Yeah.
And to think that he's been stealing
from me all these years, it really (beep) pisses me off.
- Hi, this is Jon Taffer.
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