What's up you guys Jason Wardrop here
and in this video
I want to break down kind of the organizational structure of my business all the members on our team
what they do and so you can kind of get a look at my business and
Maybe structure your business along the same lines
If you're in a similar business now
the reason why I thought to do this video is when I got started even now I always like to look at
Companies that are a little bit bigger than where I'm at and see what it actually takes as far as personnel
To be able to scale up to get to that point. All right, so let's just break this down right here
I'm gonna go through I'm gonna write all the different aspects of our company and so you can kind of get a look now before
we dive in to the structure for those guys who might not know what business I'm in if this is maybe the first time you
Settled across my channel I run a marketing agency. And also have a software company
Which our marketing agency it leverages our software to be able to help get results for our clients
So we work with the real estate
Agents and we help them in generate leads market their business to be able to grow their business
And so that's kind of what our software does
This allows us to automate a lot of kind of just the boring repetitive
Tasks that you have to do over and over again if you run a marketing business
All right, so you kind of got myself up here at the top
Which I manage every single part of the business
We have other people kind of manage more of the minuscule aspects of different parts
But so I'm not gonna I'm just gonna actually race myself up here
Because you guys probably already kind of know that and so we've got over here. We've got the sales
We've got our marketing
We've got our
Development so we're just gonna write dev
So development is basically our software engineers where they're building out the actual software and then we have our support
Okay, because obviously if you've got a software lots of times people will email in or the live chat in and be like hey
I've got a question on this
How do I do this or that and so we need a support team to be able to go through and help those people?
and then we also have our
Account reps
Which are basically our success reps?
So the goal of our software is to actually have all of our users be able to do on their own
But at the same time there's a lot of times people that don't want to actually do everything on their own
They just want someone to do it for them. And so that's where our account reps come into play
So these are all the different pieces now
Let's just break down who is in all of these different pieces and their role and how they got to that position
So we've got over here
We've got sales now most you guys probably know I do pretty much I'd say 90% of our sales
But we also have so I've got myself right here, but then we also have Cody
Who actually trains our sales reps? So we have two sales reps that do all of our phone calls?
they jump on the phones if somebody wants to talk with our
company and see like
You know where they're at what they're doing what they need help with and so Cody is he's been in sales for a long time
He's worked with Tony Robbins. He's worked with a lot of other big real-estate companies
and so he doesn't actually do any of the actual sales calls, but he just trains our sales guys and we've got
Jason
randomly enough same name and Thomas
Okay, so that's our sales team
I do most of the sales just like
online through webinars and all that but then if somebody needs to jump on a phone ask about one of our higher ticket plans or
Anything like that, that's where Jason and Thomas come into play and then we have weekly meetings every single Friday
where I meet up with Cody Jason Thomas
we
Dissect any of the problems issues that are happening in the business how we can help them move forward how he can prevent any issues
or met different funnels through tweaks in the funnel that we need to make and so
That's key guys
If you have a business and you have a team
it's really important to meet every single week so that you can solve problems quick and
Make it make the changes and then just move on from there. Okay, and then marking right here
This is just me. Just a solo guy right there
And so I do marketing on YouTube ads
Which I'm sure you guys have seen Facebook Ads all that stuff to book appointments for our sales reps and to get P leads
generated for our webinars that we do every single week and
so
Basically, I'm just a one-man shop. Right? So I just I do all of our marketing and then our development over here. We have Kurt
Who is what you could call our CTO?
I don't really like we don't give ourselves titles at our company because we're so small that everyone just
Just helps out and everyone just does whatever they need to do
But Kurt is over all of the development and then he actually has a twin brother
Randomly enough and his name is Kevin. So we've got Kurt and Kevin where overall a development and then we have Drew
Who is our UI UX designer?
So what that means is UI UX that's our user interface user experience. So basically
Developers they're the ones to actually program all the automations all everything the software does
but
Developers aren't good at making things look pretty and that's where drew comes in. He's an amazing designer
So he makes the software actually look how it looks
Okay, because if you guys see software that a developer has actually gone through and designed it doesn't look that good
All right. So that's where you need a designer to come in and make that happen. Okay, then over here. We've got support and
lauren
Is amazing and if you guys i've been a customer with us
you probably have chatted with lauren at one time or another she is a head of support and
she is absolutely amazing if you guys have ever chatted with her you guys know that to be true already and then we also have
Devin and
taylor
Okay, so this is they help out with whenever someone like emails into our support team or inside the live chat majority of ever all
Of our conversations are inside the live chat through intercom
people asking questions about the software how to use different things or how do I go through and implement things into their business so that
Is where a support team comes in and then our account reps?
Like when a client that it may be like hey this self-serve thing
It's a little bit too much for me. I need someone just to run this all for me
We actually have like devin and taylor so we've got devin down here
And we've got taylor and we also have zan
Who are our main account reps that we'll go through and you know manage any of the counts that we need to have set up
Okay, and then did nice
She's not on here because she is what we call
Basically our CEO k our chief operating officer
she makes sure that everything is just running smoothly now denise actually started out as an account rep and then
She started helping out with some whore and she just knew both of those
So well that she moved into more of the CIO position
okay, and that's to be able to relieve a lot of the stress off of my plate because
She manages all of our weekly team meetings. She runs them
She makes sure everyone knows what time they're at. If someone needs time off they need to take a vacation
They let her know and then if she needs to go through and jump in with cancellations anyone's like refunding or anything like that
She's able to handle that but she has done the job of the account reps
She's done the job of support so she knows those inside and out so she can also help train on these different positions
All right, and the thing is with our support team
Obviously, you got to know our software pretty well inside and out, right because if someone's having a question of like hey
How do you do this with the software? You've got to know so what happened is all of our support members
Lauren Devin and Taylor, they all start out as account reps as you can see
Some of them are still account reps and they help out on support as well as with our account reps
Lauren is a hundred percent
she just focuses on support and help me answering your questions or if you're you know using
Arsenal then she helps answer those questions, but that is our structure guys. That's pretty much it. So we've got one two, three four
Five six seven eight nine ten people which of those let's see Jason's full-time myself
Kurtz full-time
Lauren's full-time. Denise is pretty much full-time
Taylor's pretty full-time. And so we've only got a few Kevin's full-time as well now
So we probably only I'd say like six people that are actually 100% full-time
Okay
And this is a pretty well-oiled machine as you guys can tell it's pretty lean and mean because there's only ten people and drew
He only probably goes through and does designs for us like once every six months to nine months something like that
Cody he just jumps on our calls. He trains her sales guys, so he's not even really a full-time person
And so we've got you can basically cut that down to eight people right there
And so guys it doesn't like that. The crazy thing is is a lot of times people like that are in an older generation
they think in order to have a big business and really be able to scale to crazy revenue that you need tons of employees be
Able to have everything happened. Well, you can actually get a pretty lean and mean and make everything
Function pretty well, and I'm not saying this is perfect
But I just want to give you guys an inside look at what our business looks like
And how we've scaled things up and the cool thing is being a software company and a marketing agency
The only place that we really need to go through and add on more people
Would be in the account reps or the support stage
Okay
They're like if we're getting tons and tons of users and we need to add more support reps
Because there's just so many questions
We can't get to them all then we maybe add another or second person right there and then account reps
We don't focus on that as much as we used to back in the day. It's more on the self-serve software
So we've kind of gotten pretty lean and mean just down to three account reps right there
so anyway guys
I hope this video was helpful to kind of give you guys an inside look at a three million dollar per year business
What our structure is who's on the team what everyone does and how kind of the whole organization's laid out?
So this video was helpful for you. Go ahead. Give it a thumbs up
Let me know if you have any questions right down below this video as you know, if you've watched my channel, I'm pretty transparent
I like to let everyone know what's going on
So it can hopefully help you in your business
So with that said guys, thank you so much for watching and I will see you in the next video