Hey! This is the Daily Overpass! My name is Eric and I make apps! Now today, I want
to talk about what kind of state of mind you should be in when you first meet
with your client.
Okay. So, check out this weather! Isn't this awesome? Like when people think of
England or at least, when I was a kid then when I thought of England, this is
what I thought of. I thought of a fog and mist and and just sort of darkness and
gray. It's perfect! It's a perfect day today. It's easy to go out on a
sunny, summer day and film a little bit in the car. But I want to take you, guys,
out on a - like a normal, average winter day. I wanted to continue
a little bit about what I talked about yesterday. Yesterday, I talked about the
four things that customers always - the clients always ask when they first call
up. But there's something I wanted to mention too, which was the impression -
and this is again for those of you who wants to work with clients
or interested in working with clients. One of the things that I found
over the last couple years is that it helps - (paused) what I want to come out of it -
it's like the objective of the call when I have it. So, what their objective
is obviously just find somebody they can work with. My objective is that when they
come away from the call, they think, "Okay, this guy gets it." Or you know, it might be
for you, this gal gets it. And that's when you go into a call with a new
client or a new, you know, with a new prospect. And they're telling you about
their app idea. You want to be fully present and listening to everything they
say which sounds really obvious. But also to share in the enthusiasm with
the project as much as you can. Sometimes that can be difficult, like if
you think about - if it's something that you don't think
will really work or whatever, that's really not your job to say whether or
not it'll work. It's your job to sit there and help them, but at any point you can
is to point out, but things you like about their project and like
just sort of say, "Okay, yeah, I can see that..." nd almost put yourself in
their perspective, say, "if this was the app I was going to produce how excited
would I be about it." So, if you could go - so if they're telling you about their
project, "okay, yeah, mmm ,okay, no that sounds really
cool. That sounds good, or whatever." You know, it really helps - I'm not saying
you to do it in a false way. I'm saying to actually put yourself into their
state of mind, because there's nothing hard - see, this the reason I'm thinking
about this. The reason that it came up today in my head was because I had to
call a plumber this morning. And I had to call - and I hate calling plumbers. There's
nothing more emasculating than calling a plumber. So, we got like a leak in the
bathroom previously. When we had a leak in the bathroom, I fixed it myself which
is probably why it's leaking again now. And in a few times I've
had to call the emergency plumber because my repair skills were just not
there. I'm a software guy. I'm not a hardware guy, right? So, I had to call
around the plumber and I remember doing this in the past, back when I had hardly
any money. Back when we were just still struggling starting out and
everything. My first question was, "How much will this cost?" and everything like
that. It's a little bit easier now, but you know, it was - but I dreaded calling a
plumber because every time I call, you know, I go, I get out the phone book or you know,
yeah, I still use the phone book- for plumbers. So, I go and I
start going down the list, start calling people and this is what I get. I call up
somebody, I go, "Yeah, I've got a leak in the back of my toilet. I was kind of
hoping somebody could come out and have a look at it." "I don't know. I'm
pretty busy." "Yeah, but you know, could you... I mean does that mean - what does that
mean? Can you come out? Cannot you not do it?" "I don't know. We're pretty, you know, we got
a lot going on at the moment." He doesn't say no. He just sort of says just as
unenthusiastic. He doesn't want to come have a look at it. And I'm kind of like I
don't know what to do. Should I beg? Should I make sure I plead my
case? All this kind of stuff. And a lot of times, as software developer, I find
this too. Not so much if you're dealing with the sales people because
they're kind of phony anyway. But when you're talking to software developers, we
software developers could be really, you know, like when they're
telling us about something, we're so involved like even we're thinking
about the code, "Uhm, okay, all right. Yeah, that sounds like a lot of work. Yeah, that
kind of sounds like, you know..." and for me especially, I'll - as they're
telling me, I'm thinking the technical side of it. And in the early days, I would
just be like, "Oh yeah, mm-hmm, oooh, yeah, that's gonna be.. oh, that's
gonna be tricky." You know and it really doesn't
fly well. So, it's better to go into the - thinking about it from their side of it,
and then afterwards, when you go away and put together the quote, then that's when
you start looking at the the difficult parts of the code and everything like
that. I hope that makes sense today. Really, the main point of this video is
to show you, guys, the the countryside and take the car out for a little bit of a
trip today. So anyway, that's it for today! I will
talk to you, guys, tomorrow!