Welcome to the Employment Development Department's video for employers.
The topic for this video is the State Information Data Exchange System for Unemployment Insurance,
also known as SIDES.
Have you ever had to let someone go and received a Notice of Unemployment Insurance Claim Filed?
If so, did you know you can now receive and respond to this notice online and save valuable
time and resources when responding by using SIDES?
By using SIDES to provide a timely and complete response to the Notice of Unemployment Insurance
Claim Filed, you can assist the EDD in making proper UI benefit payments, which in turn
can reduce employer costs by preventing improper payments.
Improper payments occur when someone is paid UI benefits that they are not eligible to
receive, or paid more than they are eligible to receive.
Improper payments or overpayments result in higher taxes for all employers.
In addition to saving time and money, SIDES allows the EDD to properly charge your UI
reserve account, and provides employers a quick and easy way
to assist the EDD in making proper eligibility decisions, which helps to control your Unemployment
Insurance costs.
SIDES also eliminates delays related to paper mail delivery, allowing more time to gather
eligibility information.
By responding timely, you can help the EDD make correct eligibility decisions even faster.
SIDES, is the Employment Development Department’s online tool for employers and employer representatives
to provide UI eligibility information in an easy, secure, and timely way.
To provide employers and employer representatives with greater flexibility, there are two options
to participate: SIDES E-Response and SIDES Web Service.
SIDES E-Response is designed for employers and employer representatives with a lower
volume of UI claims and does not require any special programming of software.
SIDES Web Service is designed for employers and employer representatives with a higher
volume of UI claims or those who operate in multiple states.
This option requires the employer or employer representative to coordinate with the EDD
and the National Association of State Workforce Agencies (NASWA) to implement special programming
for a computer-to-computer interface.
Best of all, there's no charge to use SIDES.
However, participants in SIDES Web Service will incur internal IT costs to develop software
to connect their internal systems to the SIDES Broker.
Now that you know about the two options to participate in SIDES, let’s talk about how
to subscribe to SIDES E-Response.
Subscribing to SIDES E-Response is a 3-step process.
First, you must enroll in Employer Services Online.
Second, you must access e-Services for Business, and third, subscribe to SIDES E-Response.
If you're already enrolled in Employer Services Online and have access to e-Services for Business,
all you need to do is simply subscribe to SIDES E-Response.
If you're not already enrolled in e-Services for Business,
let us walk you through each step.
To get started, visit the EDD website at www.edd.ca.gov and select Employer Services from the main
menu on the top of the page.
And then select Employer Services Online.
With the single sign-on process you will only need to create one username and password to
access all EDD employer online services including: e-Services for Business which allows you to
manage your employer payroll tax account online, eWOTC allows you to submit the Work Opportunity
Tax Credit Request, and SIDES E-Response which allows you to receive
and respond to the Notice of Unemployment Insurance Claim Filed.
To enroll in Employer Services Online select the Enroll in Employer Services Online button
and provide the required information.
We recommend that more than one staff member enroll for greater convenience.
Once enrolled, return to the Employer Services Online page and select the Log into e-Services
for Business button.
Enter your Employer Services Online username and password to be directed to e-Services
for Business welcome page.
After logging into e-Services for Business, you'll be directed to the welcome page.
Select the Existing Customer button if you are an employer who already has an Employer
Payroll Tax Account Number or if you are an employer representative/payroll agent.
You will select the New Customer button only if you are an employer and need to apply for
an Employer Payroll Tax Account Number.
Once you made your selection select the “Next” button and provide the required information.
If you'd like to learn more about e-Services for Business, please visit the e-Services
for Business website.
Now you’re ready to subscribe to SIDES E-Response.
Go to the EDD homepage at www.edd.ca.gov/SIDES
and select the “Log into SIDES E-Response” button.
Note: Employers new to e-Services for Business will need to wait 24 hours before they can
subscribe to SIDES.
Enter your Employer Services Online username
and password to be directed to the SIDES Subscription page.
On the SIDES Subscription page review your contact and business information.
If you need to make any changes to your contact or business information,
select the appropriate link.
To subscribe, read and agree to the Terms and Conditions, check the box and select the
“Subscribe” button.
You have now subscribed to SIDES E-Response!
You can now electronically receive and respond to the Employment Development Department’s
Notice of Unemployment Insurance Claim Filed.
You will need to continue responding to any prior and future paper Notice of Unemployment
Insurance Claim Filed requests you may receive in the mail.
In addition, if a new or reopened claim is processed through ways that are not connected
to the SIDES database, a paper form will be mailed.
If you receive a paper form continue to complete it
and mail it within 10 days from the mail date.
For technical support visit the EDD’s SIDES website.
Representatives are available Monday through Friday from 8:00 am until 5:00 pm, Pacific
Time, except on state holidays.
The SIDES technical support center provides customers with assistance such as registration,
login, and other related technical issues.
SIDES technical support staff cannot assist with questions about other EDD employer services,
unemployment insurance, disability insurance, or Paid Family Leave.
Remember, there are two ways to participate in SIDES.
If you're an employer or employer representative with a high volume of claims, or operate in
multiple states, and wish to participate in SIDES Web Service, please contact NASWA at
www.itsc.org for more information or technical support.
Thank you for watching our video.
We hope you found it informative and useful.
Be sure to check out our other videos to assist you in navigating EDD's employer services.
To begin using SIDES go to www.edd.ca.gov/SIDES.