Hi I'm Tim Treto from Alien Gear Holsters.
Today we are going to answer some of the most commonly asked questions from our customers.
If you have a question you would like answered, leave it in the comments below.
The first question is, "How do I swap my shell?"
Let's go to customer service and find out.
I'm here with Maxwell from our customer service team.
So we offer free shell trades for the life of your holster.
Maxwell, if I get a new gun and I need a new shell, what do I do? How do I get a new shell.
Well it's real simple Tim, all you have to do is remove the shell from the holster base
and you'll retain the base and clips.
You'll wanna put the shell in an envelope with a little note that has your name, address,
phone number, and email address.
You'll wanna make sure you visit our website at aliengearholsters.com just to verify that
we have the shell you are looking for.
You'll go to shop now.
Go to shells.
Select the shell you are looking for and include that information along with right or left
handed for that shell.
We'll get it, we'll receive it.
We'll make an order.
You'll get an order confirmation via email, and it's as easy as that.
So Maxwell, I just send you my shell with a note and you get it back to me is there
anything else I need to know?
If you have a revolver shell that your wanting to swap out for a semi auto shell or vice
versa, we do recommend you get a hold of Alien Gear Holster's customer service team as there's
further questions that we would want to answer for you before you went and did that.
Excellent.
Thank you Maxwell.
So this is T head of our customer service department.
We get a lot of people asking how much longer for their order.
"T" can you help us understand how to check our order status online?
Absolutely, when a customer checks out on aliengearholsters.com, they have 2 ways they
can check out.
They can checkout as a guest or they can register for an account.
We definitely recommend registering for an account because that will give them the ability
to check their order status.
Now once you've registered for an account, toward the end of your order process is where
we provide the current lead time for your order.
A lot of people have questions about that.
So it's there and it's also in a confirmation email once the order has been placed.
So once you've checked out, at any point in time you can log in to your account at aliengearholsters.com.
Now see here's my dashboard with recent orders and it shows an order status now we have 3
different order statuses.
If your status is order confirmed, that means we have received your order and your payment
has been received as well.
If it changes to "order in production" that means that your order has been printed and
has been given to the production team to manufacture.
Now once your status changes to "order complete" that means your order has been made and a
shipping label has been printed, and then the US postal service will take the package,
and it should be about 3-5 business days until you receive it.
Now we want our customers to know if you have any other questions at any time you can always
call us, email us, or do an online chat with one of our friendly customer service agents.
Perfect!
Thank you "T".
Hey Thomas.
Hi Tim, how are ya?
Good, we are asking questions of people in the company for our customers.
So one of the questions our customers are asking is why are your holsters so inexpensive.
Can you help us answer that?
Yeah.
You know I think the best answer is, "It's whats best for our customer.
We do everything we can to eliminate any kind of a waste and if we see something on the
assembly line going on that is not actively making a holster, we try to eliminate those
sorts of things.
And honestly we just charge less per holster.
We are taking a smaller cut.
I know what it costs to manufacture a holster and I know what the materials cost.
Somebody is charging you $100 for a holster.
They are charging you a whole lot more than they need to be.
Fascinating.
Thanks Thomas I think you answered that question very well.
Thanks Tim.
Hey there can you introduce yourself and tell us what you do here?
My name is December and I do order throughput.
I make sure everybody that places an order gets their order.
Ok nice.
So we are asking questions on behalf of our customers one of the questions they keep asking
is why does it take so long to get a holster?
Because we have so many orders, and this is all we have for one day.
Most of these orders have more than one holster on them and all of them will be done today.
So, basically this represents one day of production, and in other words there's a lot of holsters
in line right?
Yes.
So one of the things we're working hard to do is make sure these get out as quickly as
possible.
We've been driving down the lead time and we'll continue to do so.
Hey Allen can you tell us when the holsters will be available for the Glock 43 and Viridian
lasers?
Okay Allen, can you tell us to be sure to like and subscribe? Alright...
Alright if you have any questions be sure to leave them in the comments below.