hello there my name is Richard McMunn
from the interview training company past
my interview comm and in this video
tutorial I'm gonna teach you how to pass
any kind of banking interview in
particular I'm gonna give you some great
interview questions and suggested
answers so if you have an interview
coming up with any of the worldwide
banks this tutorial is really going to
help you now before I get into the tips
and the interview questions and answers
is a very warm welcome to this tutorial
my name is Richard McMunn that's me
there on the right hand side and I am
very passionate about helping people to
successfully pass their interviews and
like I say in this tutorial we will
focus specifically on your banking
interview to make sure you are fully
prepared and to do this I'm going to
provide you with unique answers to the
interview questions that you cannot find
anywhere else so please do as always
make sure you subscribe to the channel
by clicking the red button below the
video and that way you're not going to
miss out on any of the weekly interview
training videos that I'm uploading and
also if you enjoy this video and the
content I'm creating I would very much
appreciate it if you gave the video a
thumbs up thank you very much ok two
important tips for helping you pass your
banking job interview tip number one
now all banks have a set of core
customer values they expect their star
to abide by now when you're preparing
for your banking interview whatever the
role is make sure you read those values
and make sure you also read the bank's
mission statement and it would just be a
short statement and if you mention these
during your interview this alone will
put you ahead of the competition the
second tip now customer service
transparency and Trust are all key
important elements of working for any
bank and on that basis it's really
important you prepare for specific
behavioral type interview questions that
assess your ability in these key areas
and I'm going to give you sample
interview questions and answers to cover
these so stick around and watch it from
beginning to end ok let's get straight
into those banking interview questions
and answers please take notes but I'm
also going to tell you where you can
download these and 25 banking interview
questions and answers as we progress
through the tutorial question number 1
your banking
tell me about yourself and why you want
to work for this Bank pretty much
guaranteed to be the first interview
question during your banking interview
and here's a great answer to this
question that anyone can use I am a
professional hard-working loyal and
customer focused employee who can be
relied upon to act as a positive role
model for your bank in a rapidly
changing world I fully understand how
important it is to provide outstanding
customer service and care and I believe
the skills the qualities and the
attributes I possess or a perfect match
for this banking role I want to work for
your bank because I pride myself on
professionalism and also high standards
and having studied your bank and in
particular your mission your values in
the ethics you too are an organization
who sets very high standards if I'm
successful in interview today and I get
the chance to work your bank I will be
very proud to declare myself as one of
your employees so that's a really solid
answer it's very professional and it
gets you off on the right foot during
your banking interview so question
number two your banking interviewer at
this Bank we pride ourselves on
delivering exceptional customer service
describe a situation where you've gone
out of your way to help someone so
they're looking here when you've
demonstrated really good customer
service but you've gone above and beyond
here's a really good answer to this
question in a previous job I was dealing
with an elderly customer on the
telephone who was having problems
placing an order online due to the fact
she was not very technical now although
as a company we were required to deal
with each customer in under three
minutes I felt this situation deemed my
full attention and so I decided to stay
on the phone to guide the lady through
the online purchasing process all in all
it took 17 minutes to deal with a call
but the end result was the lady managed
to place her order securely and safely
she thanked me for my patience and she
seemed to be overjoyed at the fact I had
spent time assisting her making her
purchase and that's really important
because I've demonstrated they've gone
above and beyond which is what you have
to do when working for a bank next
interview question what challenges are
we likely to face within the banking
industry in the next five years now it's
no secret Leedy that the banking
industry is facing lots of changes
lots of challenges so this assesses your
understanding of what's going to happen
because if you're working for a bank you
have to embrace the changes that are
coming that's really important here's my
answer to this question that you can use
during your banking interview
I feel the challenges will be many and
varied first and foremost as we move
more away from a cashless society or
more online and digital banking the need
for physical high street banks may
diminish and therefore logistically
there will be a challenge to ensure you
meet the needs of your customers
remotely and also online I also feel
that there are more and more banking
apps becoming available which means
customers have more choice
this challenge means that people you
employ in positions like the one I'm
being interviewed for for today
have to increase the level of service
offered to your valued customers to
ensure they stay with the bank long term
now although there are many other
challenges I also feel the threat of
fraud and hacking will continue to
increase and this means a bank has to
stay one step ahead of the game to
protect your customers investments and
to also safeguard their account so that
demonstrates you have a knowledge of
what what challenges the financial
industry are facing right now are not
likely to continue to do so
so it shows that you have a keen
interest in the industry now stick
around because I'm going to give you a
couple more interview questions and
answers if your banking interview but if
you want to download the full set of 25
interview questions answers for your
banking interview there's a link that's
appeared right there on the right hand
side of the video on the top right hand
corner if you click that it'll take you
from to my website where you can
download all of the questions and
answers ok next one next banking
interview question what skills and
attributes do you have that are a
perfect fit for our banks of values so
you would need to know the values and
that's why I said at the beginning of
the video make sure you go online and
find out what the values are of the bank
here we go I am entirely customer
focused in everything I do and I will
always make sure I put your customers
first in all of my day-to-day activities
I am also someone who can work calmly
under pressure and I am able to deal
with difficult or frustrated customers
in line with your customer service
Charter and your guidelines other key
skills and attributes I possess are the
ability to follow rules and procedures
and ability to learn and retain large
amounts of job specific information
and also an ability to work as part of a
team to complete difficult and complex
tasks that's another really good answer
next one of your banking interview how
would you do this is a difficult one how
would you deal with a member of the
banking team who was being unfriendly
towards a customer tricky question how
do you answer that here we go here's my
sample response I would most probably go
over and say something whilst
maintaining a professional and positive
attitude the bank's values must be a
dear - at all times and if I could help
out in any way to save the situation
from becoming even more and friendlier
then I would do something about it
in terms of what I would say I would
walk over and ask if there was anything
I could help out with I feel simply by
showing my presence my work colleague
would most probably stop being
unfriendly after the event I would then
speak to my colleague in private to
explain to him or her how important it
is to make sure they abide by the bank's
code of conduct in respect of speaking
to and treating our valued customers
fairly and professionally so that's a
good answer but shows that you will take
action so if you would like a copy of
all 25 banking interview questions and
answers click the link right now below
the video or go to my website pass my
interview comm and you can download them
right there thank you very much for
watching and listening I am as I say I'm
very passionate about helping people to
pass their interviews and you know you
can connect to me and LinkedIn in the
description below the video and if
you've got any questions stick them in
the comment section below and I'll be
more than happy to answer them thank you
very much for watching and I wish you
all the very best in your pursuit to
passing your banking interview thank you
very much