IT
IT IS
IT IS THE
IT IS THE SECOND TIME IN A WEEK WE HAVE SEEN HOW IMPORTANT THIS
IS.
IS.
IS. A
IS. A NEWBORN BABY WAS FOUND CRYING
IN A SUITCASE NEAR A DUMPSTER
IN ARLINGTON.
IN ARLINGTON. POLICE ARE STILL TRYING TO FIND
HIS MOTHER.
HIS MOTHER. >>> WHEN YOU+@ CALL 911, YOU
EXPECT HELP TO SHOW UP.
>> YOU DON'T EXPECT TO CALL
OVER AND OVER AGAIN AND FOR ONE
MAN, THAT HELPED HIM TOO LATE.
HERE IS ALEX ROZIER.
>> NOT MAKING ANY EXCUSES FOR
WHAT WE DID AND NOT TRYING TO
+@
WHAT WE DID AND NOT TRYING TO COVER IT UP.
WE CAN DO BETTER.
>> Reporter: CHIEF JEFF SPY V
OFFERED THE MOST SINCE+@RE
APOLOGY, BUT EVEN THE CHIEF
K+@NOWS AN APOLOGY WILL NOT
CHANGE WHAT HAPPENED.
>> 99.9% OF THE TIME WE DO DO
BETTER.
BETTER.
BETTER. THIS+@ TIME WE DID NOT.
>> THEY KEPT US ALTOGETHER.
>> Reporter: LOUIS+@ LIVED A
PRIVATE LIFE.
PRIVATE LIFE. HIS FRIENDS HAVE ONLY TWO
PHOTOS OF THIS GENTLE MAN WHO
STAYED +@IN UNIT 131 AT THE PAR
PHOTOS OF THIS GENTLE MAN WHO STAYED +@IN UNIT 131 AT THE PAR@
MANOR APARTMENTS.
MANOR APARTMENTS. >> HE WOULD COME AND HAVE
COFFEE WITH U+@S ALL THE TIME.
>> Reporter: WENDY GREENLEAF
WAS HIS NEIGHBOR.
>> HE WAS MY FAMILY.
>> Reporter: SHE WAS HERE ON
JULY 11 WHEN HE NEEDED HELP.
>> WHAT IS YOUR EMERGENCY?
>> Reporter: YOU CAN GET THIS +@
OFF YOUR MIND?
>> I CAN'T GET LOUIS O+@FF MY +@
MIND.
MIND.
MIND. >>
MIND. >> HI, THIS+@ IS ROSE AND I'M A
THE PARK MANOR APARTMENTS.
>> R+@eporter: THAT NIGHT ROSA
RODRIGUEZ CALLED 911 +@AFTER
LOUIS HIT HIS EMERGENCY BUTTON
IN THE BATHROOM.
HE FELL IN THE SHOWER, BUT THE
+@
+@ DEADBOLT ON HIS DOOR KEPT
NEIG+@HBORS FROM GETTING IN.
>> I HEARD HIM SAYING ABOUT ME.
I +@SAID I AM GETTING HELP.
>> Reporter: THAT WAS 8:40 4 PM.
>> THEY WILL BE THERE TO CHECK
IT OUT AS SOON AS THEY CAN.
>> Reporter: AS TIME PASSED,
POLICE NEVER SHOWED SO+@ ROSE
CALLED BACK.
CALLED BACK. >> THIS IS AT +@THE PARK MANOR
APARTMENTS.
APARTMENTS. I HAVEN'T SEEN THE POLICE OR
AMBULANCE OR ANYONE SHOW UP
YET.
YET.
YET. >>
YET. >> I
YET. >> I SAID DON'T WORRY, WE ARE
GETTING YOU SOMEONE, RELAX.
I HEARD HIM SAY THANK YOU.
>> 131, BUILDING 30.
IT IS ON.
IT IS ON.
IT IS ON. >> ALL RIGHT, WE HAVE ALREADY
BEEN OUT THERE TO CHECK IT OUT
AND EVERYTHING IS OKAY.
>> Reporter: HAS BEEN 26
MINUTES.
MINUTES.
MINUTES. >> I CALLED THE MAINTENANCE MAN
BACK AND HE SAID THE EMERGENCY
PULL CORD IS STILL BUZZING.
+@
PULL CORD IS STILL BUZZING. NOBODY HAS BEEN THERE YET.
+@
+@ >>
+@ >> THIS IS ROSE RODRIGUEZ,
CALLING FOR THE THIRD TIME.
WE HAVEN'T GOTTEN POLICE OR
AMBULANCE OVER TO THE PARK
MANOR APARTMENTS.
MANOR APARTMENTS. >> I KNOCKED ON THE WINDOW AND
SAID SOMEONE IS ON THE WAY AND
I HEARD A VOICE.
>> I'M REALLY CONCERNED NOW
BECAUSE HE'S NOT EVEN
ANSWERING.
ANSWERING. >> AT THAT POINT, I WALKED --
TO THE LOBBY,+@ WHERE EVERYONE
+@
TO THE LOBBY,+@ WHERE EVERYONE WAS AT AND I TOLD MY HUSBAND, I
THINK HE IS DEAD.
>> JULY 11, 9:30 6 PM.+@
>> Reporter: 52 MINUTES AFTER
THE FIRST 911 CALL, AFTER
DESPERATION THEY CAME UP WITH A
NEW PLAN.
NEW PLAN.
NEW PLAN. >> AT THAT POINT LARRY CALL+@ED
>> I CALLED AND SAID I HAD A
FIRE.
FIRE.
FIRE. >>
FIRE. >> WHAT KIND OF ALARM IS IT?
>> THE ALARM IS GOING OFF.
>> A FIRE ALARM?
A SMOKE ALARM?
>> YEAH.
>> YEAH.
>> YEAH. >> WHEN HE CALLED I SAID HE'S
GOT IT WRONG, IT'S NOT A FIRE,
THEN I THOUGHT GOOD.
+@ MAYBE SOMEONE WILL COME.
>> Reporter: AND THEY DID?
>> THEY DID, TWO SECONDS LATER.
>> Reporter: IT TOOK 6911
CALLS.
CALLS.
CALLS. SIX.
SIX.
SIX. HELP
SIX. HELP ARRIVED NEARLY AN HOUR
AFTER THE CALL STARTED.
>> THEY PASSED T+@HROUGH AND ON
OF THEM LOOKED DOWN AT ME AND
WHAT I FELT WAS TRUE.
HE WASN'T ALIVE.
>> WE STAR+@TED LOOKING INTO IT
THAT DAY.
THAT DAY.
THAT DAY. >> Reporter: THE CHIEF SAYS
MINUTES AFTER THE FIRST CALL,
POLICE OFFICERS DID RESPOND
UNIT 131 AT THE +@PARK MANOR
APARTMENTS, BUT HERE'S THE
PROBLEM.
PROBLEM.
PROBLEM. >> IT WAS A TRUE CASE OF
MISCOMMUNICATION.
MISCOMMUNICATION. >> R+@eporter: THERE ARE TWO
BUILDINGS HERE.
BUILDINGS HERE. >> ARE CALL TAKER TOOK THE CALL,
ENTERED THE LOCATION BY NAME,
INSTEAD OF ADDRESS.
WHEN IT POPULATED, IT POPULATED
WITH THE ADDRESS OF 2934,
APARTMENT NUMBER 131.
WHERE MISTER BRADLEY LIVED WAS
2930, APARTMENT 131.
>> BOTTOM LINE, IN THE SIMPLEST
OF TERMS, YOU WENT TO THE WRONG
ADDRESS.
ADDRESS.
ADDRESS. >> WE DID.
IT WAS A TRUE CASE OF
MISCOMMUNICATION AND THAT LED
TO THIS TRAGIC OUTCOME.
>> HE DIED IN AN AWFUL WAY.
>> Reporter: FOR T+@HE PEOPLE O
PARK M+@ANOR, THE PAIN FROM THI
FINAL CALL WILL LAST A WHILE.
BUT NOW THEY NEED NO HELP
REMEMBERING LOUIS BRADLEY.
>> OKAY, THEY WILL BE THERE TO
CHECK IT OUT AS SOON AS THEY
CAN.
CAN.
CAN. >>
CAN. >> Reporter: EVERYONE AGREES HE
DESERVED BETTER.
DESERVED BETTER. >> AND I AM TRULY SORRY FOR
THAT.
THAT.
THAT. >>
THAT. >> IT IS IMPORTANT TO NOTE WHEN
THE CHIEF LEARN+@ED OF LUIS
PASSING, HE LAUNCHED AN
INTERNAL INVESTIGATION.
INTERNAL INVESTIGATION. >> ALL PEOPLE+@ INVOLVED HAVE
+@
>> ALL PEOPLE+@ INVOLVED HAVE BEEN