(suspenseful music)
(foreboding zing)
(customers chatting indistinctly)
(groans in disgust)
- Dude.
- It's like
cardboard. - What are you gonna with do
with it? - It's like cardboard.
- It does taste like cardboard.
- I don't know what's right here.
It's like cardboard.
(upbeat rock music)
- Hey guys.
- What do you want to try, buddy?
- Wanna try the wings.
- Sure.
- [T-Pain] Definitely want to try the New York steak.
- A French dip as well.
- Yeah. - What's your favorite drink?
- I say that the Sneaky Bitch, and there's another one,
Jolly Rancher are the popular one.
- Cool. - Should we try one of each,
see if we like them? - Yeah, I'm down with that.
- All right.
- Who wants to eat a sandwich like this?
It's not (beeps) melted for shit.
- Did you serve it?
- Ricardo brought it up to me.
Like I already knew no one wants to eat it.
- [Chris] I don't know why you gotta be
so freaked out. (suspenseful music)
- Guys.
No, they don't want to eat this.
It's not melted enough.
They need it melted.
- Let's make it again, (beeps) make a new one.
It's (beeps) bullshit man.
(plates shattering)
(foreboding zing)
- [Chris] Are you all right?
- I'm (beeps) pissed.
- [Chris] Well you seem flustered, but...
- It's not funny, bro.
I'm very frustrated.
When I partnered up with Chris,
Bristol was the kitchen manager
that Chris already had here in place,
but she's not cutting it, man.
It's a grilled cheese, something so simple my kid can do it.
- All right, that's the New York steak.
- Okay. - And that's the French dip,
that's very popular here.
- All right, we should probably toast before we eat this.
- Yeah. - Cause we may never live
- Absolutely. - to toast again.
- It was good knowing you, man. (laughs)
(suspenseful music continues)
(bar bustling)
Holy shit. - Oh man.
- Okay, what's in this? (wheezes)
John I can't lie man, I think I'm drunk.
Oh my God, I was expecting a completely different taste
and it was just mostly alcohol.
And at that point, I can be drunk really quickly.
- Does that look good to you?
- I think they could have brought in just a live cow
and put it on the table and I think it would have been
about in the same area.
- Look at this thing.
(foreboding zing)
- [Woman] I don't recommend the food.
- You don't? - You don't recommend
the food? - How come, what did you have?
- [Woman] Oh, I had the Chicken Pesto Panini,
and it was so soggy.
- So it was sorta like this one?
- [Woman] Exactly. - You gotta, oh, come on Jon.
(laughs) (beeps)
- I mean, look at this, this is not what a French dip is.
- Oh, Jon you gotta stop, it's... (laughs)
- Got the wings here.
- I want to tell you now, Jon,
I'm serious about my wings.
I'm very serious about my wings.
If these wings are wrong,
we may have to leave. (laughs)
- Well, let's see what you got man, let's see what you got.
(bar bustling)
- Man, I don't know how they're gonna spin that.
The wings came under cooked.
The skin was rubbery.
It wasn't breaking up.
It wasn't a pleasant thing to have in your hand.
- Could I ask you a question? - Sure.
- Is there a cook or a kitchen manager or something?
- I do, yeah, let me take to show them, and...
- No, leave this here, and have them come up, okay?
- Sure, I'll be right back.
- Yeah, that'd that'd be the better part.
- Ricardo. - Yes, sir?
- [Waiter] A table is looking for you.
- What table? - It is that guy.
- That guy? - That guy.
(beeps) (bar bustling)
- How are you doing? - Not too bad.
- Would you want to eat that?
- No, sir. (foreboding zing)
- Would you want to eat that?
- No, sir.
- Why not?
- It doesn't look appealing, it doesn't look appetizing.
- Where is Chris, the owner, is the owner here?
- Yes, he's here.
This is not the experience I wanted Jon to have tonight.
Dude, this is (beeps) embarrassing.
- What? - He's there bro.
- Huh? - He's sitting right there.
- Who is? - Jon Taffer.
- [Chris] Where?
- [Ricardo] Are you (beeps) serious Chris?
- Really? - Are you that really,
oh my God.
- Oh crap, here we go. (reggae music)
My heart just kinda sank and it was literally just waiting
for the explosion to go off.
- [Ricardo] In the middle bro.
(bar bustling)
- Ah shit.
Not good.
Holy shit.
I've been walking around all night.
And I didn't see him.
Welcome to our very quiet bar.
- Thank you.
- [Chris] Oh, crap.
Hey Jon, how are you?
- Yeah, this is T-Pain, good friend of mine.
- Hey how are you doing? - Great to see you.
- Now T-Pain comes here, orders a steak.
(suspenseful music)
I order a French dip.
Then we go to eat the wings.
Look at this. - Yeah.
- No crisp,
rubbery, it's not cooked right.
Look at this. (foreboding zing)
(suspenseful music)
Look at that.
Look at that sandwich, you're fighting with that thing,
it's like it's a piece of leather.
(suspenseful music) (foreboding zing)
So let me ask you a question, should she pay for that?
- No. - Okay, so
how is that food at that table down there, was that good?
(dramatic music)
No, okay, so we're on a roll here.
- [Chris] Oh, shit. - So
this food was terrible?
Okay, so should she eat this?
No, comp the table. (dramatic music intensifies)
Let's move on down here.
How about your food, was this good?
- Yeah... - It was terrible.
(plate shattering) - Oh!
- [Jon] comp this meal.
Okay, let's keep going, guys, we're on a roll.
How was this food?
Not good, so look at this one.
Let's comp this one too.
You're gonna comp every one of these meals.
It's your failure, not theirs.
Buy their fricking dinner.
Let's get outta here, Pain. - Mr. Taffer.
(dramatic music)
(transition whooshes) - [Jon] So we got
three bartenders, you see a cook anywhere?
- [Phil] I don't see a cook anywhere.
- Does this make any sense to you Phil?
- No, it makes absolutely no sense.
If there's a kitchen, there needs to be a cook.
- [Jon] - So we got a refrigerator to the right.
We get, they have to have food by Utah law.
Our opinions are pretty well-established, this is
- Yeah. - unbelievably disconnected.
- We do order the wings, the tenders, and the wedges.
(suspenseful music) (bag crinkling)
- And there is a very small,
almost residential deep fryer.
- Right, something that you can have
in your own kitchen at home.
- But a deep fry like that, you put more than
six or seven wings in that thing,
the temperature drops right away.
- Right. - You can't cook
in a commercial environment with that thing, Phil.
- No way.
- [Jon] You see any gloves anywhere?
- [Phil] I see zero gloves.
I was just about to say that.
- So is a bartender trained in kitchen sanitation?
- Come on.
- [Jon] This is a completely different discipline.
Bartenders make drinks. - Sure.
- Kitchen personnel are trained to run a kitchen.
Do you think that she has any idea how to work in a kitchen?
- [Phil] No, absolutely not.
Absolutely not.
- And where the hell was Brandon in all of this?
It looks like he's still screwing around in his office.
I mean, that's just absolutely insane.
- Yeah. - Your wings.
(paper crinkling) - I'm gonna dive in
to this little guy right here.
(bar bustling)
(foreboding chimes)
- [Jon & Phil] Look at his face.
(Phil laughs)
- Super, super, super greasy.
- Phil, the food is absolutely terrible.
There's not enough customers in there.
- Right. - We're not gonna learn
much about the bartenders watching this.
(upbeat dramatic music)
- Oh (beeps).
- What is this? - Yeah, I'll take the...
Oh, that's not very good. - Greasy.
- Yeah, not sure you can bring yourself to that.
- How about this? - Yeah, that was...
- You wanna eat that?
What the hell is this?
Is this supposed to be chicken?
- That's a sponge.
- Where is Brandon, Brandon, come over here.
(dramatic music fades)
Would you want to eat this?
(paper crinkling) - No.
- No, so let's get rid of that.
Let me ask you this, (dramatic music)
would you want to eat this?
- No. - Let's get rid of that.
How about drinking this, was this was this any good?
Let's get rid of that.
Was this any good?
You see this bar is such a shit hole,
I can be spilling stuff all night
and it really doesn't freaking matter does it?
(dramatic music intensifies)
(transition whooshes)
- There's Amaya, she's your cook.
- Yay, thank you. (suspenseful music)
- There's Cristella.
(trolley clanking)
- Butter, butter, butter.
- Cook.
So we have Noel, who's a part-time manager
and the daughter of Bill.
- You know table numbers?
Cause that's how I do everything.
- No, that'd be great, the...
So those are the 60s?
- 11s, these is the 60s. - 10s to 60s?
- Yeah.
(dramatic music) (bell dings)
- Look at those chicken wings.
Aren't they all supposed to be one color?
One side shouldn't be darker than the other,
now should it, Chef?
- That could be the frost bit part of the chicken
burning quicker than the rest of the bird.
Jon, just looking at this,
there's not a leader, there's not a manager,
there's nobody teaching them.
And this is kind of like, "Shit,
they're not gonna notice.
Send it out anyways," right? - Yeah.
Look at the pull. (Chef and Guy laughing)
Look at the pull. (playful music)
- [Jason] How is she eating that?
(groans in disgust)
- [Jon] Look at the long chew.
Still chewing.
- It's not a bubble gum commercial.
- Still chewing.
We should've had a swallow if it was a decent wing,
no swallow,
still chewing.
Then the forced swallow.
(gags)
I don't have to taste that chicken wing to know it sucks.
(upbeat music) (transition whooshes)
- [Jon] Do you see any cooking equipment?
- I don't. - All there is, is the cheap,
tiny, little deep fryer.
(foreboding zing)
This is a big space.
So they got that big bar
and the big nightclub.
And that's the only piece of cooking equipment.
So Jason, what would happen if they ordered
three items at the same time?
- They'd have to make them one at a time
and people would be waiting a very long time for their food.
(suspenseful music)
(chicken sloshing)
- Oh, (beeps).
- These chicken wings, it looks like in a pail,
and he's swirling around
and one wing just flipped up onto the floor.
I think these are gonna be Amy's wings, too.
- Well, I guess wings are supposed to fly right?
(Jason laughs)
Now we have nachos. (playful music)
- I can look at this food and tell that in the kitchen,
they don't give a damn.
(suspenseful music)
- [Jon] What are they doing, Chef?
- You would think they were splitting the atom
with how much work they're putting into this.
- [Jon] Look at the cutting board, Chef.
- Cutting board, no gloves.
There's raw chicken on his cutting board with his knife,
with his towel. - All over his hands.
All over the handle. - Oh my God.
I'm curious where his hands go next.
(dramatic music)
So he's touching chips now
with this raw chicken and beef hands.
- [Jon] Covered in chicken,
and this is all happening right in front of DJ.
- Oh man.
- [Jon] Okay, now he's got chicken all over everything.
(dramatic music continues)
- That's actually yours, so your chicken nachos.
- [Waitress] Chicken nachos? - Uh-huh.
- He's sending out raw food with the...
We gotta stop this chef.
(suspenseful music)
In all my years, I've rarely seen such gross negligence
as I see in this kitchen.
I'm gonna go in and give DJ a few choice words.
(suspenseful music intensifies)
(bar bustling)
- [Jon] Stop!
I would not eat that.
There's raw chicken all over this.
There might be raw chicken on your glasses.
Let's go check, Chef.
(suspenseful music intensifies)
Where's DJ, are you DJ?
Okay, so this guy
is taking raw meat,
all over your hands, right?
With raw meat all over your hands,
he goes and touches the handle of this,
the containers over there.
This kitchen is covered in raw chicken and raw meat.
And you don't have a (beeps) clue what you're doing
and you are watching him.
How the (beeps) does that happen right in front of you?
- I'm so glad I'm not DJ right now.
- Why, is he getting his ass handed to him?
Can I go see too?
- [Jon] Clean your fricking kitchen.
And I will come back here tomorrow
and I will teach you how to win.
(suspenseful music)
- It's like being
eight, and having your dad coming home
and whoop your ass after you've been
messing up at school.
I mean it's,
it's, I don't feel good at all right now.
(transition whooshes) - There's Mike, the chef.
Interesting chef, so they grill the onions
and they really just put a slice of cheese.
- [Jason] Yeah.
- And some grilled onion on top of the burger.
- That's it. - That's okay if that's
the burger that they make. - Sure.
Sure. - If it's a delicious burger,
that's a nice, simple, - Yeah.
- could be delicious. - seasoned properly,
I'd eat it.
- [Jon] But, see any gloves on those hands?
- [Jason] No gloves, raw meat, all over his hands.
- [Jon] Yeah, so let's see where he goes with those hands
now that there's raw meat all over them.
Okay, now he's, let's see, now he's gonna pick up
the utensil there we go. - Oh, yup.
- From the raw meat to the utensil, okay,
so that protein is now all over the handle of the knife
and it's all over the bread. - Bread.
Ew!
- This is a completely cross-contaminated kitchen.
- Uh-huh. (bar bustling)
- You want the prime rib dip?
- Yeah, that's the prime rib dip,
that's what she was recommending.
- Yeah, it's really good here.
- [Justin] I'd like the half rack of ribs.
- [Waitress] Half rack, half rack, okay.
(suspenseful music)
- So Jon, I'm just a little confused about Riva.
- She's not helping anything.
- No.
- [Jon] So either she doesn't know me, or she didn't care.
- [Lady] Exactly.
- She almost seems a little
intimidated?
Okay, so these are the ribs. (suspenseful music)
When were these made? - Oh my goodness.
- What is the date on these?
- These are like petrified.
No date, no label.
- Is that mold on those ribs?
- Ew!
- That is so scary. - Ew!
- They're like boiled.
(liquid dripping) - That's the,
that's a silverware caddy.
That is a utensil holder.
(foreboding zing) There's meat in there!
- Oh, that's the prime rib.
- [Lady] Oh God!
Oh, that is disgusting.
- Chef, he can't eat this food.
- That is not serveable at all.
- So we need to find out when that was made.
We can't let Justin eat this food.
Go and find out when this was made.
Stop this, okay? - All right, yeah, I got it.
- Bring those here.
(suspenseful music intensifies)
Hey, I'm one of Jon's experts
and we were just watching you.
Hold on, keep that right there, huh?
(refrigerator door clanking)
(foreboding zing)
Excuse me for one second.
(items clattering)
- Ew!
- Oh!
My God!
- What is this?
You know this is here and you're serving this shit?
Are you kidding me?
- I haven't been to work here in three days, okay?
- I mean, Mike doesn't even understand
what the hell Jason is saying.
- Where do you, where do you...
- Look at this.
I want to Riva to see this. - Okay.
- She's the one who needs to see this.
I'll be back. - All right.
(suspenseful music)
- I would not let them bring your food out.
If you ate that food, you would have gotten sick.
We stopped in the kitchen.
We're dealing with this now.
Riva, Linda? - Uh-huh.
- Nice to meet you both, come with me.
(suspenseful music intensifies)
Ask me, "Why are you mad, Jon?"
Ask me! - Why are you mad Jon?
- Cause you are gonna (beeps) kill somebody, that's why.
(foreboding zing)
This guy makes hamburgers with his hands.
(hands clapping)
Then he comes and picks up this knife,
that is raw me all over the knife.
Rubs his hands on this, there's raw meat all over this.
Touches the buns, cuts them with his hand,
raw meat all over everything in this kitchen.
This place (glass clattering)
is completely cross contaminated.
He's responsible in this kitchen,
but you're the owner, Riva.
You're responsible for him.
It's completely illegal.
Do you understand that?
- [Cook] I'm not going to kill no body.
- Yes you are, did you put on gloves?
Did you wash your hands once?
- Look at your cam. - One time?
- Look at your (beeps) cam. - I did,
I've been watching you for half hour.
This man should not be in here
if he doesn't know what he's doing
and he does not know what he's doing.
- You're such a dick. - Let me ask you a question.
Are you supposed to wash your hands
after you touch raw meat?
- Yeah. - Did you?
- Yes. - You did not.
- Look on the (beeps) camera.
- You didn't, I will show you tomorrow.
- Look on the (indistinct).
- You're a (beeps) liar, you're gonna kill somebody.
(transition whooshes) - Cheers.
- [Lady] This tastes really sour.
What's wrong with it? - It tastes like a hotdog,
but with extra, extra, extra ketchup.
- I think he's basically (playful music)
got a straw and a ketchup bottle right now.
- I think we're gonna do the grilled chicken sandwich
and the steak burger to begin.
- Cool.
(grill sizzling)
- [Jon] What the hell is that?
- He's searing.
He's searing on that grill.
- What is that sauce?
But she just ordered a grilled chicken sandwich.
She didn't order a chicken Parmesan.
It was a grilled chicken sandwich.
So I wonder what (suspenseful music)
that would be, on a grilled chicken sandwich.
- Jon, I couldn't tell you what that is
and I'm pretty much good with telling you what things are.
- [Jon] That's like, I can't wait to see you bite
into that chicken sandwich.
(suspenseful music)
(customers chatting indistinctly)
(all groaning in disgust)
- Dude.
- It's like
cardboard. - What you gonna do with it?
- It's like cardboard. - It does taste
like cardboard. - I don't know what's in here.
It's like cardboard.
I'm not gonna eat it.
- I don't think she's sure it's a chicken sandwich.
- I think we're gonna do some tacos then.
And I want that with the corn bread.
- Side of corn bread?
- Yeah, side of corn bread with it.
- So where's Phil right now, I wonder.
- Well, that's where Phil is, Jon, he's playing some pool.
- [Jon] So Phil is oblivious to everything going on.
- [Waitress] Side of corn bread.
- Thank you. - Yes, I'm excited
for the corn bread.
- This it's place is weird.
(laughs)
- You're (beeps) kidding me.
- It's horrible.
- Ugh, there it goes.
- I love food,
and this is not good.
- She can't win right now.
Everything she touches, she doesn't want.
- [Man In Blue] Ugh, despises at that.
- I want to find out exactly what's wrong with that food
and how this can be that bad, guys.
I'm gonna go in.
I'll see you later. - Go get them.
- These are two friends
of mine. - Okay.
- They're radio station celebrities.
- Hi. - So you could pack
this place, if you wanted to, couldn't you?
- 100%.
- There's nothing here that they could eat.
Nothing here that they could drink.
And you came here trying,
didn't you? - Okay, now wait a minute,
- Sean, what is this? - Cause I wanna say something.
- What is this? - Cause I wanna say something.
- What is this is? - Sean, I want you to shut up
and listen for a minute, okay?
That's the deal.
I talk, you listen, cause right now you're standing
on thin (beeps) ice.
- Sean, no, look at him.
He's like, he knows he done (beeps) up now.
- When she orders corn bread, is this what she's expecting?
- [Sean] I don't know.
- [Jon] Smell this for me.
(suspenseful music)
- It doesn't smell right?
- I think you're an idiot. (plate banging)
Okay, let's move over to the burger, may I please?
This, they each took one bite.
That was (beeps) inedible too.
- I would, I don't know, I guess I haven't looked
at the burger to see what's going on with them.
- So they might be wrong?
(foreboding zing) (intense dramatic music)
Did this meet the expectations of your guests?
- No, it didn't.
- Okay, did this meet the expectation of your guests?
- Obviously not. - Okay.
Did this meet the expectation of your guest?
- Obviously not, and... - So we blew that one too.
What about this, did this meet
the expectation of your guests?
- Didn't meet the expectations.
- Okay, so let me ask you this.
How was the bloody Mary?
- It tasted like a hotdog with extra, extra ketchup.
- That didn't work either so that didn't meet
the expectation of your guests
and this guy's losing his life over this.
And this is your effort?
(suspenseful music)
Really?
(groans in shame)
What do you come here to do every day?
Cause this can't be your result.
This can't be you at your best.
Please tell me, this is not you at your (beeps) best.
(groans in shame) - When we have a cook,
that is not paying attention, and obviously, I...
- Let's get the cook out here, Moe, come on out please.
Would you get Moe to come out here for a minute?
(suspenseful music)
- I'm Jon. - Moe, very nice to meet you.
- Good to meet you, let me ask you a question.
Whose recipes are these?
- It's all Sean.
- All Sean's recipe? (Sean groans)
Cause he just blamed this on you.
- You, you taught me how to make it right?
- Okay, the... - I did everything
you told me to do.
- And this guy goes to blame it on him.
He's the guy who's trying to do
what he's told in a good way.
And I watch you in the kitchen, you're trying.
But you have no leadership, do you?
No consistency.
(suspenseful music)
So what the (beeps) are you managing?
You didn't manage this.
You're not managing them.
You certainly didn't manage the drinks.
What the (beeps) are you doing here?
(rock music)
Hi, this is Jon Taffer.
Click here to subscribe to Paramount Network on YouTube
for more "Bar Rescue".