Hi guys, David and David here from Payette Forward, and in this video, we're going to
explain why your iPhone says "This Accessory May Not Be Supported".
And real quick, I'll just show you what that looks like.
A little pop-up appears, "This Accessory May Not Be Supported".
You can tap this to make it go away.
Now, why is this happening?
Right, this happens because the accessory is not MFi-certified, usually.
There are other reasons, but this is the main one.
So, MFi certification and it stands for made for iPhone, iPad, and iPod and it is given
by Apple to certain companies that produce very high-quality iPhone accessories.
As you can imagine, a poorly made accessory will damage your iPhone.
So Apple shuts off the ability for those accessories to work with your iPhone.
So, how do we know if the accessory is MFi-certified?
Great question, because if you go to your gas station, you'll see a bunch of Lightning
cables for four dollars a piece.
Yeah, probably not MFi-certified.
But if you find cables like the one in the Payette Forward Shop this little thing that
says Made for iPhone, iPad, iPod.
Yep, you'll see this logo on every MFi-certified device.
You might have to look for it, but it's usually on the back or in this case, it's written
on the front.
A lot of iPhone cables are not MFi-certified.
Look for this.
If you don't see this on an accessory that you're going to buy for your iPhone, don't
buy that accessory because even if it works for today, it's not going to work in a month
because of software updates.
Yeah a lot to do with MFi certification.
So before we jump into the other reasons why this could happen, we just recommend restarting
your iPhone real quick.
It could be a minor software issue a restart could fix.
iPhone 6s and earlier, press and hold power button swipe slide to power off across the
screen.
Yep, 7 iPhone 7 & 8, press and hold the power button everything slide top of the screen.
iPhone X, side button and either volume button.
Hold it.
Slide the power off.
So what's the other reasons why your iPhone may say "This Accessory May Not Be Supported"?
First of all, maybe there's something wrong with your charging port, right?
So as I said before the MFi certification is only detected if the authentication chip
is able to be read by your iPhone so the port can't be dirty.
You have to brush out debris.
A lot of times debris, gunk, or lint can accumulate in there.
Use an static brush or an unused toothbrush.
That's probably is the best bet for most people.
Yep.
Third reason could be the accessory itself.
Maybe, that's the right.
Yeah, if the end of your accessory is corroded or if there's some dirt on it and one of these
little tiny pins can't be read by your iPhone.
If you have one of the Apple Lightning cables and it gets frayed like this, well, then even
the Apple may say "This Accessory May Not Be Supported" because it's really damaged.
So the next step is to update iOS.
Yep.
How do we do it?
Well open the Settings app.
Here, we'll do it together.
Yeah, scroll down tap General.
Tap software update.
And if an update is available, right, tap download install.
David's a little bit ahead of me right now, and I'm stuck in iOS 11.
So if you updated iOS and this is still happening or if an update just isn't available, it's
time to explore your repair options.
If it's a problem with your accessory go to that manufacturer, right and we're saying
repair it but generally these types of Manufacturers aren't exactly the most reputable great.
I mean if you did get an accessory that is definitely MFi-certified from a good company,
definitely go to them and say, hey it's not working!
They probably need to give you a new one, but if you go the gas station to try and return
it at the gas station because the person at the gas station could have absolutely no idea
what you're talkin about.
Right?
If it's an issue with the charging port, the Lightning Port, we recommend the Apple Store
or Puls, an on demand service.
They'll send the tech to you fix the problem on the spot.
And I used to work at a gas station, so like it's not that I'm saying the gas station people,
you know, they don't know what they're talkin about because I would have known, but most
people in the world don't know.
So sorry gas station employees.
That's what to do in your iPhone says "This Accessory May Not Be Supported" and how to
fix the problem.
Usually, it's just a MFi certification issue.
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