[Music]
hello I'm James Hartigan I'm in the Isle
of Man outside the head office of
PokerStars the world's largest poker
site now every year at the support team
at poker stars receives thousands of
emails asking questions about how the
site operates well we've decided to
create a short series of videos
answering some of the most frequently
asked questions basically I'm gonna put
your queries to the people who work here
we thought we'd start by taking an
overview of Poker Stars and finding out
exactly what kind of company it is I'm
going to talk to Eric Haller Iser
head of corporate communications folks
start started as a startup company and
grew very rapidly from just a few
employees and a great idea to 1,700
people around the world who are experts
in marketing that are experts in poker
that are experts in technology and in AI
gaming and there's always been a focus
on customer service and that customer
service focus has been rewarded by
having very very loyal customers we have
a poker stars alone over 65 million
registered players so the success of the
company is really built on delivering
product and delivering a service that
poker players want and love well do you
think sets
PokerStars apart from its competitors in
the industry
it's that focus on delivering superior
customer service and a fabulous product
that gets again rewarded by players who
want more of it who tell their friends
and it's really been a successful
word-of-mouth business from the
beginning as well as really smart
marketing that made a promise that we
could deliver on and that is the kind of
opportunities that players are looking
for at all levels of expertise and since
its inception
what new areas is the company expanded
in say we've branched out as a sort of
function of growth to delivering some of
the best live product our live events
are among the most prestigious in the
world we also are a huge provider of
poker programming both online and on
television well see for the majority of
Poker
existence the art of man has been at
home where else in the world does it
operate
well we're headquartered here in the
Isle of Man it's where our senior
executive team is and where our global
license sits we have major offices
throughout the world in London in
Australia in Costa Rica throughout
Western Europe and those offices are
largely marketing services and customer
service support offices we have a
tremendous emphasis on customer support
in 29 languages 24/7 so we can deliver
kind of around-the-clock follow-the-sun
customer support comparable to you know
any high service company or industry in
the world what do you think poke stalls
sits in the wider gaming industry right
now
PokerStars has always been a leader in
gaming and and we've done that by being
innovative by not being afraid of doing
what we think is in the best interest of
the player and providing a really
compelling player experience as a result
of that we are you know I think
recognized as one of the best and one of
the biggest gaming companies in the
world and it's a it's a reputation that
we take very seriously and then
something that we want to you know
continue to strive to improve upon and
to lead the pack in so many ways in ways
that we've done already in terms of
player fund protection and game
integrity and security and making sure
that players can have confidence playing
on our sites and we'll continue to do
that as we grow and as we expand into
you know different games if you have to
look into your crystal ball and try and
predict the future where do you see the
future for PokerStars
oh it's like seeing the whole cards I
don't think I can do that but I can tell
you that we'll be at the forefront of
the industry will be pushing ourselves
further we'll be pushing the industry
further and looking to enhance the
experience working with players working
with local governments as we see the
move toward increased regulation and
making sure that the playing experience
not just on our sites but throughout the
industry is one that players kind of
confidence in and that we know is it's
protecting the vulnerable Eric thank you
very much yes I'm welcome
I hope that gave you an insight into the
world of PokerStars thank you for
watching well if you have a question for
me to put to the people at PokerStars
please send it over do you want to know
how PokerStars online festivals are
scheduled maybe you want to know who
designs the chips at live events or how
VIP club live nights are put together
email me at inside at PokerStars calm
and I'll do my best to get you an answer