(upbeat music)
Welcome and thank you for joining us today.
Over the past year,
we have witnessed a second wave of digital transformation
sweeping every company and every industry.
This is driving real structural change,
change that will outlast the pandemic.
These shifts are affecting different companies
and industries in different ways,
but digital technology has universally become key
to business resilience and transformation.
Today, we are going to share
what's next for our approach to industry
and the four principles that underlie it.
But first, let's talk about these changes
that are transforming every industry today.
In retail, offline merchants
are embracing new business models
like contactless shopping and curbside pickup,
while e-commerce has accelerated multiple years.
In healthcare,
telehealth is now the expectation for outpatient visits
and providers are turning to new capabilities
like AI-assisted bots
to ensure patients get trusted and accurate information
whenever and wherever they need it.
In manufacturing, companies in every category,
from discreet in automotive to agrochemicals and energy
are moving to automate anywhere
and simulate anything with digital twins
as they work towards a future of lights out manufacturing.
In financial services,
people are putting aside their physical wallets
in favor of digital ones,
and banks are harnessing the power of data and AI
to manage risk.
And non-profits are aggregating internal and external data
to better understand and respond to
and anticipate community needs.
Across all these sectors, it's no longer sufficient
for organizations to just adopt technology.
They need to build their own technology to compete and grow.
This means investing in people
and their capacity to create new solutions
to meet the challenges of a rapidly changing economy.
And it requires both trust in the technology they use,
and trust in the business model alignment.
We call this dynamic tech intensity.
It's never been more important to get it right.
The digital investments companies make today
will define the growth and performance over the next decade.
Over the past year,
we've worked closely with leaders in every industry
to help them navigate the crisis,
equipping them with technology and tools
to accelerate that transformation.
Our deep commitment to industry is not new,
but it's taken on a new urgency,
and we are committed to helping every organization
use technology to improve time to value,
increase agility, and reduce costs.
Let me share three quick examples.
Novartis is using AI to make it easier and cheaper
to discover, develop, and deliver new medicines.
It typically takes 10 years and more than $2 billion
to develop and bring to market a new prescription drug.
Now, Novartis is empowering its associates with AI tools
at each step of the drug development process
so that they can identify the insights
hidden in the vast amounts of data
in a quest to improve their time to value.
In financial services,
BlackRock is migrating Aladdin,
their portfolio management platform, to the cloud,
to accelerate innovation and enhance the experience
for its broad and diverse client base.
During the early days of the pandemic,
the number of transactions on Aladdin
increased by an order of magnitude
as customers rebalanced and derisked their portfolios.
And using the cloud,
BlackRock was able to quickly scale
in a highly controlled and transparent way
increasing its agility.
And in manufacturing,
Johnson Controls is using digital twins
to transform how buildings and spaces
are designed, built, and managed.
For example, digital twins enable building managers
to support COVID-19 safety protocols,
including maximum occupancy guidelines.
And they're able to better monitor and optimize systems
and ultimately reduce costs.
All three of these businesses
have used our platforms and tools
to build tech intensity and overcome big challenges.
Today, we wanna share what's next
and how we are working to ensure
every organization in every industry
has the tech intensity required to succeed going forward.
There are four key principles that guide our approach.
First, trust in business model alignment.
No customer wants to be dependent on a provider
that sells them technology on one end
and competes with them on the other.
Microsoft will always be a trusted advisor,
a co-innovator, and a partner.
Second, customer data belongs to our customers, not to us.
We work with organizations to help them harness the data
to build the predictive and analytical power required
for their own competitive advantage.
Third, we recognize every industry is unique.
Our aim is to deliver solutions
tailored to their specific needs.
We listen deeply to our customers
and employ experts who bring industry perspective
to all stages of our product development
as well as our customer engagement.
We have former infantry platoon leaders
and former national security council staffers
working on our government and defense business.
We have mechanical engineers
helping us understand what is needed
to optimize machines and streamlined supply chains.
We have doctors and nurses
sharing clinical requirements with us,
bankers shaping our financial services solutions,
and former retail and media leaders
informing our approaches to those industries.
Finally, our offerings can be customized
by an unmatched global ecosystem
of hundreds of thousands of trusted partners.
We work with leading ISVs and system integrators
so our customers have complete solutions
they need to address their unique business challenges.
Today we are sharing how
we are expanding our industry investments
now and into the future.
We've been delivering a cloud design
specifically for the US government since 2014,
and in the past year, we introduced new cloud offerings
purpose-built for retail and healthcare.
Today we are building on this industry-first focus
announcing new clouds for manufacturing,
financial services, and non-profits.
Each offering is designed to work as one seamless solution
and to enable cross-industry workflows.
For example, retailers and manufacturers
can work across clouds
to manage inventory and production in real time
from shelf to warehouse to factory.
Our comprehensive modern tech stack
along with our partner ecosystem
allows us to deliver
this breakthrough value to organizations.
These new industry clouds bring together
the breadth of our offerings
across Azure, Power Platform, Microsoft 365 and Teams,
Dynamics 365 and Microsoft Security
and are underpinned by a common data model.
We've also added new capabilities,
customizations and standards unique to each industry.
For example, in retail,
our cloud connects physical and digital experiences
to better serve customers
in new and more personalized ways,
getting them to the goods they want
where, when, and how they want them.
In manufacturing,
our cloud ensures the safety of frontline workers
and creates more resilient
and agile factories and supply chains
so companies can rapidly respond to changes in demand.
In financial services,
institutions can modernize core banking services
like payments, manage risk throughout the organization,
and create new innovative financial service models.
And non-profits, too often underserved,
will be able to optimize common workflows
so that they can focus on the work that matters the most,
achieving their mission.
Our industry clouds
are designed to be modular and extensible
so organizations can start with what they need today
and adapt as they grow.
They also create opportunities for our partners
to build new revenue stream across the value chain.
Our industry clouds will enable businesses
to make faster and more intelligent decisions,
ultimately providing better experiences
for their customers and employees.
And they will help organizations improve time to value,
lower costs, and increase agility.
I look forward to seeing how customers in every industry
use these capabilities
to transform their organization and expand their impact.
With that, let me hand it over to Alysa Taylor
who leads our industry business to share more.
Thank you all very much.
- Thank you, Satya.
As we've all seen over the past year,
organizations in every industry
are grappling with one simple fact,
they must adapt quickly to a completely new reality
and that new reality for every industry is different.
Therefore, customers have told us
that the cloud services we offer
must be tailored to the needs and challenges
of their specific industry.
And that's why we're here today
to talk about the vertical offerings we've invested in
to accelerate our customer's time to value.
We are so proud to announce
three new industry specific offerings:
the Microsoft Cloud for Financial Services,
the Microsoft Cloud for Manufacturing,
and the Microsoft Cloud for Nonprofit.
These cloud offerings
join the Microsoft Cloud for Healthcare
released to general availability in October of 2020
and the Microsoft Cloud for Retail
that was announced in January
and is currently in private preview.
Each of these offerings are designed to work as one,
bringing together the breadth of our solutions
along with new capabilities, customizations,
and standards tailored specifically for each industry.
So building off all of this,
let's go a bit deeper on each one of these industry clouds
and what today's announcements mean for our customers
and our partners broadly.
We're here in Microsoft's Industry Experience Center
to show you how we can bring industry solutions to life.
And while the facility is currently closed
to in-person visitors,
you can connect with us virtually
to see these demos and more in action.
We can't wait until we can see you here in person.
Let's start with financial services.
We are incredibly excited to announce the Microsoft Cloud
for Financial Services,
which empowers financial institutions
to accelerate innovation for sustainable growth
while meeting the strict compliance requirements
of this highly regulated industry.
Before 2020, one of the biggest challenges
financial institutions faced was meeting customers'
always open expectations.
The global lockdown turned that desire
into a requirement almost overnight.
In a post-pandemic world,
customers will still expect financial services
at their fingertips 24 hours a day
with the same level of security as a physical vault.
The Microsoft Cloud for Financial Services
enables financial services institutions
to modernize core banking services
like payments, manage risks across the organization,
enable new and differentiated services,
and create a greener financial services model overall.
An example of this is how lenders
will be able to use the loan manager capability
to speed the time to close loans
by removing blockers and streamlining workflows
through automation and collaboration.
The public preview of the Microsoft Cloud
for Financial Services will be available in March
and already customers like ABN AMRO are leveraging services
that comprise the cloud
to adapt to the ever-changing world of financial services.
Let's move to manufacturing.
For years, manufacturers have been moving
into an era of data-driven automation, IOT,
machine learning and artificial intelligence.
In 2020, we learned just how critical those capabilities are
for manufacturers and suppliers alike.
Even the most sophisticated just-in-time supply chains
weren't ready for the sudden increase in global demand.
With the Microsoft Cloud for Manufacturing
launching and public preview in June,
we will enable manufacturers to re-imagine their operations
to build more agile factories
and more resilient supply chains.
While some manufacturers may be adopting cloud technology
by necessity,
they're quickly gaining confidence in its benefits.
Let me give you an example.
The UK ventilator challenge.
This project brought together
more than 30 of the United Kingdom's largest companies
with cutting-edge technology to increase peak output
from 50 ventilators per week to 1,500 per week.
That's 20 years of normal production in just 12 weeks.
Nonprofit organizations have been critical
in the global response to COVID-19
but many are facing a patchwork
of disparate systems and pockets of data
from across their organization that hamper their ability
to serve their communities and their donors.
The Microsoft Cloud for Nonprofit
launching in public preview in June
creates a connected, intelligent platform
so staff and volunteers
can focus on the work that matters most, their mission.
Take a scenario like fundraising,
which is critical to every nonprofit on the planet,
with a Microsoft Cloud for Nonprofit,
these organizations can create a comprehensive view
of constituents and automate manual tasks
for more efficient and effective fundraising.
This allows donors to know exactly how their donations
are making an impact.
Right to Play is a global NGO dedicated to protecting,
educating and empowering children,
to rise above adversity using the power of play.
With the capabilities of the Microsoft Cloud for Nonprofit,
the organization has scaled from 100
to more than 3,000 new monthly donors,
deepening engagements and building better programs
to serve more than two million children around the world
every week.
In May, 2020,
we announced the Microsoft Cloud for Healthcare,
even as the pandemic continued to test the capabilities
of healthcare organizations around the world.
With the explosion of virtual care appointments
and the cloud adoption required to support them,
data generation will continue to skyrocket
in the healthcare industry.
Healthcare organizations need a way to manage, secure,
and responsibly use that data to help patients, providers
and payers, and to make the system more resilient
against any challenges ahead.
The Microsoft Cloud for Healthcare
was made generally available in October, 2020
and customers like Providence
and Mary Washington Health System
are already seeing the impact it can have
on the healthcare system.
Mary Washington is deploying a solution
that connects providers with patients who have canceled
or deferred elective procedures,
reaching those patients digitally
and helping them take control of their care.
Today, we're excited to announce the first set of updates
to this cloud offering available in April.
This will include seven new features
as well as support for eight new languages
in addition to English.
Let's close with the Microsoft Cloud for Retail,
which we announced at the National Retail Federation
earlier this year.
This cloud offering is so important
because retail has fundamentally changed forever.
The shift to e-commerce happened almost overnight
with retailers seeing years of e-commerce growth
in just a few months.
That results in an explosion
of customer data and more money than ever
being spent online.
Customers are increasingly choosing
contactless payment options or curbside pickup,
and retailers must meet those demands.
The Microsoft Cloud for Retail is uniquely designed
to connect physical and digital experiences
to serve customers in new ways
and help retailers more deeply understand their business.
With capabilities like multi-channel fulfillment,
retailers can streamline shipping options,
deliver efficient curbside pickup,
manage time slots and orders,
and simplify payment processing.
We are already seeing interest
from retail organizations, large and small.
And in March,
we will launch the public preview of this cloud offering.
(light music)
The innovation I've highlighted
is just the beginning of our journey
to build industry-specific digital capabilities
that are mission critical for every organization
to adapt to a constantly changing new reality.
And this is core to our mission
to empower people to achieve more.
Every organization in every industry
relies on the hard work and ingenuity of individuals
to achieve its goals.
With our industry-first approach,
we are putting specific solutions
in the hands of people closest to the problem.
This helps the organizations we partner with to act faster
and make more intelligent decisions
and ultimately provide better experiences.
Secondly, our industry approach
proves the power of partnership.
Our partner ecosystem is unmatched
in its ability to add value for our customers.
Microsoft partners extend the capabilities
of these industry clouds with their unique expertise
and offer tailored high value solutions.
Lastly, I want to highlight our deep commitment
to security and compliance.
Our industry clouds have security compliance
and identity built in,
incorporating industry-recognized standards
from Edge to cloud.
Organizations are counting on us at Microsoft
to help them adapt to this constantly changing world,
and that is our commitment.
We are dedicated to helping our customers
across every industry master the complexity
so they can be agile, build resilience,
and ultimately succeed.
I hope you will join us at Microsoft Ignite on March 2nd
to learn more about these announcements
and to find out how you can join the preview programs
for these cloud offerings.
Thank you so much.