hi there my name is Richard McMunn from
the interview training company past my
interview com and in this tutorial I'm
going to teach you how to prepare for
and pass an NHS clerical officer
interview so if you have one coming up
please do stick around watch the video
from beginning to end because it will
make a big difference to your
preparation not only am I going to give
you some important tips to make sure you
perform to the highest standards
possible at the interview but I will
give you a number of clerical officer
interview questions to prepare for and
more importantly suggesting high scoring
answers so please do take note take
notes now before I give you those
important tips and interview questions
and answers a very warm welcome to this
interview training tutorial my name is
Richard McMunn I am a former fire
officer and now I help people to pass
their interviews and I do that by giving
you top-scoring answers please do make
sure you subscribe by clicking the red
button below the YouTube video that way
you won't miss out on any of the weekly
training videos that I'm uploading and I
would also very much appreciate it if
you gave the video a like that always
motivates me to create more content for
you thank you very much now we have to
make sure that you demonstrate the
following skills and attributes during
your NHS clerical officer interview
these are really really important number
one you have to demonstrate strong
interpersonal and communication skills
because you're going to be communicating
with patients with the medical team so
how you communicate is really important
so I'm going to make sure that you come
across in a concise intelligent and
logical manner during your responses to
the interview questions we also have to
demonstrate that you have an ability to
plan to be able to organize and conduct
your work on time and to a very high
standard also we have to show that you
are capable of providing high levels of
service at all times
now the NHS is a brilliant organisation
not many people understand how brilliant
the organisation is until a if I have to
use it or work within it NHS staff are
under lots of pressure they are not
really that appreciated in my opinion
but they have to give great levels of
service at all times and you will have
to also as a clerical officer you also
have to remain calm in pressurised
and stressful situations we also have to
demonstrate you can maintain
confidentiality in all of your work
there are strict rules and procedures
that you have to follow in respect of
that deering to strict NHS rules
guidelines and operational practices and
also being able to work as part of a
wider team to achieve the NHS values
their mission and their goal
so a lot to take in there but the
answers that are coming right now
to the sample questions I've made sure
I've included all of these within the
responses now you can take notes as I
progress with these questions and
answers that are coming right now
however if you want to stick around I
will tell you where you can download the
full set of NHS clerical officer
interview questions and answers as we
progress through the tutorial so let's
get into those NHS clerical off-site
interview questions and answers first
question so why do you want to be a
clerical officer for the NHS and what
can you bring to the role so why'd you
want to be a clerical officer for the
NHS and what can you bring to the role
here's my answer I want to become a
clerical officer for the NHS because the
main responsibilities as advertised in
the Job Description are a strong match
for both my own attributes and also the
type of work I enjoy doing the most now
the NHS is a challenging environment
where I will be able to put my skills
and experience to good use it is also an
environment that employs lots of highly
talented and skilled people and I feel I
will be able to continually grow learn
and develop within the wrong now to be
an NHS clerical officer you have to be
committed you have to be organized
competent and above all an exceptional
team worker and I strongly believe I can
bring a lot to the role and that I can
help the clerical team continue to
provide the high levels of service it
currently provides so that's a strong
answer explains why you want to be a
clerical officer but also what you can
specifically bring to the role let's
take a look at another question for your
NHS clerical officer interview tell me
the skills and qualities you possess
that will assist you in the role of an
NHS clerical officer now this question
is assessing whether you understand and
have studied the Job Description so do
you know what the role involves because
if you do then you should have the
necessary skills qualities and
attributes to be able to carry
out to a competent and professional
standard so here's my suggested answer
the main skills and qualities I have
that will be of benefit to the role
include strong planning and
organizational skills an ability to work
on under pressure and a rapidly changing
environment being able to deliver
consistently high results strong
interpersonal skills that means I'm able
to handle difficult patience when needed
the flexible and adaptable approach to
my work and also the willingness to
embrace change positively when needed
I am also someone who embraces diversity
and I would always provide a fully
inclusive service in the role of Clara
Gloucester now finally whilst carrying
out my work I would always make sure
everything I do is aligned to the NHS
trusts mission and their values another
great answer to an NHS clerical officer
interview question let's take a look at
another one so we're making really good
progress
don't forget I'm going to tell you soon
where you can download the full set of
clerical officer interview questions and
answers but here's the next one what are
the NHS values and why are they so
important in the role of a Clara gloss
so now the NHS has set values now each
trust may have different ones so I've
studied the NHS trust values and these
are the ones for the for the general NHS
here we go the NHS values are working
together for patience respect and
dignity commitment to the quality of
care compassion improving lives and also
every one counts now everyone who works
for the NHS must strive to achieve all
of these in their daily work now
although most people feel it's only the
medical staff the doctors and the nurses
who work towards these values it is in
fact everyone who works as part of the
wider NHS team including clerical
officers now as a clerical officer I can
help the NHS achieve these values
through working with other clerical team
members to ensure our work is both
organised and to a high standard being
respectful at all times and
demonstrating confidentiality whilst
dealing with patients providing a high
level of service showing empathy and
compassion in the manner in which I
communicate with patients and staff and
also doing everything I can to help the
organization to improve patients lives
and also demonstrate that we operate
in an entirely inclusive manner so you
understand the values and you can apply
them in the role now I've got two more
questions please do stick around and
listen to these because they are tough
ones and I'm gonna give you great
answers but if you want to download the
full set of NHS clerical officer
interview questions is a link that's
appeared in the top right hand corner of
that video if you click that it will
take you through to my website pass my
interview comm where you can download
them and having them in your inbox
within two minutes from now next
question is a clerical officer how would
you handle a difficult patient
so these question is tricky because it
demonstrates your ability to offer great
service but also your understanding of
why patients might be difficult now
there is no room for NHS staff having to
tolerate unacceptable abusive you know
abusive language or behavior and there
are strict policies and guidelines in
place for that but if a patient is
difficult or they might be frustrated
having an understanding of why they
might be like that is the first
important steps here's my answer first
and foremost I would follow my training
to make sure I utilized effective
interpersonal and communication skills
to achieve what I wanted to whilst
dealing with the patient I would listen
to them carefully and ask them probing
questions to get to the bottom of the
problem now I would also take into
consideration that the patient may be
upset there might be frustrated and
confused and if they were unwell then
they would be far more likely to act in
a manner that is not conducive to their
normal behavior now having said all of
that if the patient was being verbally
aggressive I would be confident and
firming my response and remind them of
the code of conduct expected by the NHS
whilst speaking to their staff now I
would also explain to them that was
actually there to help them but I would
need them to calm down in order for me
to resolve their issue in the fastest
and most efficient manner possible so
that in my view is a strong answer to
that question let's take a look at
another one now I mentioned right at the
beginning of the tutorial that
confidentiality is really important but
what do you understand about the term
confidentiality within the NHS so the
question is what is your understanding
of the term confidentiality is my answer
for you I understand there is a very
strict code of conduct in respect of
confidentiality that all NHS staff wants
to dear
now the code requires all healthcare
professionals to carry out their
day-to-day activities and
responsibilities in the strictest of
confidence especially when dealing with
patients in their medical or personal
data and information confidentiality
also refers to a patient's consent to
how their information and data is used
and shared so confidentiality within the
NHS is a legal requirement and it would
be very important the idea to the
relevant code and the rules within my
work as a clerical officer so that shows
you have a bit of an understanding but
obviously you would receive training
from the NHS once you are successful but
you understand how important it is now
if you click that link and either below
the video or the one in the top right
hand corner it will take you through to
my website here so I've created 21 NHS
clerical officer interview questions and
answers so here's the questions here on
the page so you can look at all of these
these are ones that I recommend you
prepare for and you can download the
answers as well for a small fee and I
put the job description there for you
there's also three important tips for
helping you pass your clerical officer
interview so do read them and study them
so that link is right there in the top
right hand corner or below the video I
hope you've enjoyed that tutorial I love
creating these questions and answers for
you don't get to subscribing up like I
say I would very much appreciate it okay
the video I like thank you and say hi in
the comment section below if you've got
any questions let me know and I'll be
more than happy to answer them for you
thank you for watching and I look
forward to hearing your success stories
when you pass your interview and become
an NHS clerical officer thank you for
watching and have a brilliant day