what's up guys Thomas here today I'm gonna be showing you how to fix an issue
on your Mac where Safari won't open a page and it says a problem repeatedly
occurred on whatever the website is by the way sorry for the sorry for the
noise so to show you exactly what the error looks like here is an image of it so the
first step in solving this issue is determining whether it happens on specific
websites or a large number of sites if it just happens on a few websites then it's
probably an issue with that actual website but if it happens on many
different websites then is probably an issue on your end so let's get into
different ways we can fix it commonly it can be an issue with your router so what
you're gonna want to do is unplug the router wait 10 seconds and then plug it
back in and wait for it to start up ok so the next step is restarting your
router didn't work is to try to use a different browser like Google Chrome to
try to load the site just to double-check if it's a Safari issue or
an issue with something else so if it loads in Chrome is definitely an issue
Safari and in that case the first fix we can try is blocking all cookies so we're
gonna go into Safari and click where it says Safari in the top left corner of
our screen and you're gonna hit preferences and you're going to go into
the privacy tab and click on block all cookies and you're going to click on
block all one more time
now you can check if the website will load and if it doesn't you can try the
next fix so this next fix fixes a lot of Safari issues is pretty common you're
just gonna check your date and time make sure it's correct so go to the top right
corner of your screen and click where it says the time and date and click open
time and date preferences and you're gonna make sure that it is checked next
to where it says set the date and time automatically and if it is not then
you're gonna click the little lock in the bottom left of your screen and
you're going to put in your touch ID or your password depending on your device
and you're just gonna check it and then once it's checked you can lock it
and try loading the site again to see if it helped if not let's go into the next
fix so this next fix is also pretty simple you're gonna go on to Safari and
click on preferences and you're going to go into once that pops up security and
you're gonna try unchecking or rechecking enable JavaScript just to see
if either of those unchecked or checked fixes and loads the site so if that
doesn't work let's move on to the next fix the next fix is pretty darn simple
basically you're gonna go into your Safari and you're going to click on
history and you're going to clear your history from all time and let's click
that and you're going to set all time and you're going to click clear history
if that doesn't work the next step we can try is enabling a cross-site
tracking so open Safari click on preferences and you're going to open the
privacy tab and uncheck prevent cross-site tracking and you're going to
just try to load up the site again and see if that helps it if that didn't work
then we can try clearing our Safari caches by going to our desktop and
clicking go in the top of the screen and click go to folder and you're going to
type in I'll have this text in the description
~/Library/Caches/
com.apple.Safari/Cache.db and you're going to go to that folder and
you're just gonna drag that file to select it to the trash bin like that
now you're gonna right-click on Safari click quit and reopen it and try to load
your website again if that still didn't work the next fix is going to be opening
terminal to delete and reinstall Java so you're just gonna go spotlight search
and search for terminal and then you're gonna type in the following commands
which I did not care to memorize for this voiceover but they are in the
description below to copy and paste them and you might be prompted for your
password a few times just type in your password so let's type in the first
command and now it's gonna ask us for our password once we enter it and we're
gonna enter our password and we're gonna type in some more commands that we need
to type in and well I'll just speed this up you can watch the video slowly if you
really want to but most people don't want to see 30 seconds of this
so basically once you're done typing in all the commands you're going to open up
Safari and you're going to go and download Java so I'm just going to
search for Java download and it's the first one go to download I'll add this
link in the description below and you're going to click on this Java download
button and you're gonna click agree and download and now we're gonna wait for
the file to download so now we can go retrieve it and open it from our
downloads folder and we're gonna wait for it to verify and now we're going to
open this and click on open one more time and we're gonna enter our Mac
password and we are going to go through the prompts on this to install Java once
it is installed we're gonna close this Java install browser and we're going to
close all the installers and we're gonna quit Safari and terminal so just open up
Safari again and try to load up your site if the website still doesn't work
then another common issue we can fix is your browser or your computer being out
of date so there's two ways to update your computer at first you're gonna hit
the Apple logo in the top left of your screen and you're gonna hit about this
Mac then you're gonna hit software update and as you can see I'm up to date
but if you're not up to date then it will prompt you to install an update the
second way to update your computer is go to the Apple logo again and open the App
Store and from there you should be taken to the Updates tab and if you have an
update available it will let you update from there the next fix for the problems
that still doesn't work is to check your Safari extensions by clicking Safari
preferences and then extensions right here and you can just uncheck them and
recheck them one by one to see if you have a certain problematic extension and
if you do then you can easily just go over on to its description right there
and click on the uninstall button if none of these worked it's time to
contact Apple support by going to support.apple.com select your
computer model and scrolling down and clicking right here it's a little blue
text it says get support and talking to an Apple live chat or phone agent if
none of these things worked the last thing I can recommend is reinstalling a
Mac OS although I can't record that properly because you cannot screen
record while your computer is reinstalling the system but I will
include an Apple support article down and below in the description on how to
go through that process it's quite simple and the article makes it pretty
darn easy alright guys I hope you enjoyed this video if you did and you
learn something please do leave a like thanks so much for watching and have a
nice day bye