hi there everyone welcome to the recovery channel a place where we help you resolve
unexpected technical issues with your digital devices we're back with another episode and in
this video it's all about you macbook users out there in this video we'll show you how to fix the
mac got stuck at the apple logo problem we'll walk you through some of the different ways to
boot up an unresponsive macbook that's been stuck at the apple logo before that why don't
you click that subscribe button and notification bell so you don't miss out on any future videos
now before you unleash your technical side and start opening up your macbook take a moment to
simply do a hard reset of your macbook yes it is simple but a surprising number of people don't
perform this simple fix a hard reset terminates all the startup applications that might have
caused the macbook to be stuck on the apple logo screen as a result all the processors will resume
and you'll be able to boot up your macbook without any interruption to hard reset the macbook simply
press and hold the power button for around five seconds once the macbook completely shuts down
wait for a few seconds and then press the power button again to boot the device from scratch
in case a hard reset doesn't solve the problem the next step would be to boot your mac
in safe mode for viewers who don't know what safe mode is safe mode is booting a safe state that
only loads the essential system processes while booting up the device follow these
steps to safe boot your intel mac start your mac and then press and hold the shift key
the apple logo should appear when the login window appears release the shift key and log in you may
be required to log in twice if you have file volt turned on now follow these steps to safe boot your
m1 mac or newer press and continue to hold the power button until you see the startup options
appear choose your startup disk press and hold the shift key and click continue in safe mode
release the shift key and you'll be able to boot in to safe mode hopefully this will allow
you to fix the macbook stuck at the apple logo issue and boot up the device without any hassle
if your macbook fails to boot into safe mode you might want to try resetting the pram and nvram
the p-ram and nvram are two small chunks of non-volatile memory that hold crucial
information such as display resolution sound time zone and more when you boot up the macbook
your system automatically fetches this information from the nvram and pram
and ensures a smooth user operation so any unexpected error with these two memory
spaces can cause errors like the macbook stuck at the apple logo if that's the case
then you can simply reset the pram and nvram by the way this only works with
intel macbooks first power off your macbook once the device is completely shut down
press and hold the command option p and r keys together on your keyboard and keep holding them
until you hear the startup sound release the keys and your device will automatically boot normally
sometimes when the mac won't boot past the apple logo there might be an issue with the smc
or system management controller it's responsible for managing
low level functions such as keyboard backlighting battery and thermal management so any issue with
with the smc could cause your macbook to get stuck at the apple logo screen and resetting the smc
can resolve the issue on intel macbooks first press and hold the power key to turn
off your macbook now connect your macbook to a power source and then press and hold the command
shift and control keys together for 10 seconds after that press and hold the command shift
control and power keys together for 10 seconds as well after your device will
turn on normally if the error is being triggered by the smc you won't have to deal with it anymore
if none of the previous solutions worked there is a possibility that you are dealing
with a hardware related problem so running disk utility could help but since your macbook won't
boot past the apple logo you'll have to put it into recovery mode first press the power button
and then press and hold the command and r keys together simultaneously until you see the apple
logo on your screen on m1 macbooks press and continue to hold the power button until you see
the startup options let go of the keys and you'll see the mac os utilities window on your screen
here select disk utilities to proceed further now select your primary drive and tap the first aid
option at the right hand side of the screen at the top a confirmation button will pop
up on your screen simply tap the run button to diagnose the hard drive for any unexpected errors
finally if you have had no luck so far the last option would be for you to visit an apple care
specialist to get the device repaired properly however before that you may want to run an apple
diagnostics to evaluate the root cause of the problem not only will it make their job easier but
it will allow you to decide if spending thousands of dollars at the apple care center is worth it or
not to run apple diagnostics first press the power button until your macbook is completely turned off
and then after a few seconds press the power key again to turn on the macbook press and hold
the d key and select your chosen language your macbook will then start scanning the system and
a progress bar with checking your mac message will appear on the screen after a while you'll
see a list of all the possible errors with your mac os along with their error codes make sure to
take a photo of these error codes as it will allow the technician to diagnose the issue more quickly
if you have come this far you might have to leave your macbook at a repair center but before you do
that we would suggest that you recover the data from your macbook so you don't have to deal with
any further data loss in the future of course since your macbook has become unresponsive you'll
need to resort to other solutions to recover the data successfully we recommend using wondershare
recovery data recovery software to get the job done it will allow you to create a bootable usb
drive that will allow you to retrieve all of the data from your macbook even if it's stuck at the
apple logo screen let's quickly walk you through the step-by-step procedure to create a bootable
recovery media using wondershare recovery install and launch wondershare recovery on another mac
os system that works properly on its home screen select system crashed computer in the left panel
and then click start to get started connect a usb drive to the computer and use the drop down menu
to select it then click the start button again you'll be asked to format the usb drive before
proceeding further click the format now button and then press format once again to complete the
process wondershare recovery will automatically start creating the bootable hard drive which might
take a few minutes meanwhile make sure that the usb drive stays connected to your computer now
that your bootable recovery media is ready you can connect it to the crashed macbook and start
with the data recovery process so that wraps up our video on how to troubleshoot the macbook
stuck on the apple logo error we understand that getting stuck at the apple logo screen
can be a nightmare especially when you are encountering it for the first time but since
it's not a severe technical error you can easily troubleshoot the problem and make your macbook
response again so drop a like and comment down below if you found this video helpful and to see
similar videos in the future don't forget to hit that subscribe button and notification bell to the
wondershare recover youtube channel anyway thanks for watching and we'll see you in the next one bye
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