This video is an overview of ServiceNow Agent Client Collector.
ServiceNow Agent Client Collector is a software application that gathers identification, status,...
... health, and security data from the devices in your IT infrastructure to support a wide variety of ServiceNow features and products.
ACC is built on a Sensu framework,...
... so it helps you monitor your hosts and the functions they support.
The base ACC has multiple components:
ACC agents, which run on customer devices...
...the ServiceNow MID server, which resides on the customer network and communicates with the ServiceNow instance...
...ACC Framework in the ServiceNow instance, which analyzes and distributes data from the agents...
...and a set of scripts and programs that the agents use to extract data from the customer devices and send results back to the ServiceNow instance.
An ACC agent runs on each Windows, Linux and Mac device on your network.
The agents periodically gather data on the configuration items running on those devices,...
... like services, databases, application servers, and middleware.
The agents send the data to the ServiceNow instance in near real time through ServiceNow MID Servers on your network.
The data is stored in the relevant database.
In the ServiceNow instance, ACC Framework analyzes the data from the agents...
... to discover and monitor your CIs and the functions they support.
ACC Framework also provides the data to the other ACC applications: ACC Monitoring,
ACC Visibility, ...
and ACC Log Analytics.
ACC Framework also sends data to Security Incident Response, ...
... Live CI View,...
... and Software Asset Management.
And ACC Framework lets you manage the agents running on your devices.
To collect data from the devices, the ACC agents execute checks,...
... which are commands to the OS on your CIs.
Check definitions determine the checks that each agent runs, and when they run.
ACC comes with a variety of default check definitions, and you can also create your own.
A policy is a set of CIs in your system and the check definitions for those CIs.
You’ll set up policies to cover all the CIs in your system.
ACC Framework provides data to the other ACC applications.
ACC Monitoring transforms ACC data to events and metrics that show the status and health of your CIs.
The Metric Intelligence feature analyzes these events and metrics to detect anomalies that might indicate an issue.
ACC Visibility is an application for identifying characteristics of servers, like storage devices, file systems and network adapters...
...as well as end points, physical servers, virtual machines, and cloud instances for Linux, Mac, and Windows systems.
It’s an alternative to horizontal IP-based discovery.
ACC Log Analytics streams log data from your Linux and Windows hosts.
Security Incident Response collects data to enrich security incidents and initiate response actions.
The SIR base system includes a variety of commands and OS queries you can choose to run on security incidents.
You can also add customized commands and OSQuery SQL queries to run on security incidents.
And Live CI View lets you see live CI data in real time to help resolve incidents on CIs.
Together, these applications help you keep an eye on the health and status of your IT infrastructure.
For more information, see our product documentation or knowledge base.
Or ask a question in the ServiceNow Community.