>> Announcer: Live from Las Vegas it's theCube covering
AWS re:Invent 2017 presented by AWS, Intel and our
ecosystem of partners.
>> Hey!
Welcome back to theCube's continuing coverage
of AWS re:Invent 2017 from beautiful Las Vegas.
I'm Lisa Martin with my co host Keith Townsend.
We're very excited to welcome back Cube alumni
Nayaki Nayyar from BMC.
The president of Digital Services Management.
Welcome back to theCube!
>> Thank you Lisa.
Thank you Keith.
Really excited to be here.
I've been here before and I love this forum and how you
are able to scale this and get our word around the world
on this forum; thank you.
>> Well fantastic.
So one of the first things I wanted to ask you, you know,
we hear buzz words all the time.
Every event that we're at no matter what and I wanna know
what is Multi-Cloud?
What does it mean to your customers?
Or do they say "Nayaki, what is Mutli-Cloud?
"Do we need one?"
>> Yes.
So you know that's a very good question.
Every customer I go talk to the number one challenge
they have is what we call this Multi-Cloud challenge.
Because now customers are evolving their workloads.
We heard from Andy how everyone is evolving the workloads
into cloud.
But it's not one cloud.
They have hybrid clouds, managed clouds, private clouds
you name it.
The privilege of clouds is becoming a norm now.
And how you help them manage the complexity of these
Multi-Cloud is what is very unique for BMC and all the
technology that they are releasing in the market is
that's our sweet spot right now.
>> So when a customer comes and says
"help me navigate this process."
Where do you start?
>> Yeah, so you know the number one.
You'd be surprised.
When customers are planning the migration or they're in
the journey of migrating their workloads to cloud the
first thing is they have to know what they own.
Discovering their assets and it'd be interesting for
most of the CIOs or heads of technology that I talk to
they don't even know what they own
across all the data centers.
So we have a product called Discovery for Mutli-Cloud.
Where it can discover all assets customers have on-prim
but also assets across AWS.
That is a partnership we announced with AWS.
And with Azure or any other clouds that they have.
And it actually builds a relationship across all of
these assets so you can plan if you move one of those assets
what is the impact on the rest of the service.
That is the beauty of it.
>> So Nayaki, I really love the discovery conversation
and it is a big challenge for most enterprises.
AWS announcing 1,300 features this year alone.
Amazing skill.
But those assets don't look like traditional CI,
configuration items, that we've seen in the past.
There's server-less, there's databases.
What does an asset look like in BMC so that we normalize
that and look at it across multiple clouds.
>> There are like technology assets but most importantly
when we took a look at an asset it is a business asset.
You're providing a service.
End to end service.
The service could be listing as a service
for an eBay website.
And for that service you have databases.
You have application service.
You have code running on various parts.
That is what discovery does.
Being able to discover for that service.
That business service that you have.
Delivering to your customers or to your business what
all is mapped to that service.
So when you actually asses that impact.
If you move any one of them or bring any one of them down.
What is the impact to that business service.
>> So obviously something like a dependency.
If I have a listing service for eBay and it's designed for
eBay process but I move it somewhere else what does that
mean towards basically the employee that needs
to go and list an item on eBay their job is impeded.
>> Yeah so it immediately detects what impact any one of
those assets are moved or brought down or shut down
for whatever reason what is the impact on the rest of
the relationships and also the business outcome or
business service that you are providing.
>> So one of the things that John likes to take on is
the concept of Multi-Cloud.
Getting more into this definition of Mutli-Cloud.
Is that we're not running workloads everywhere, are we?
Saying that we can't defeat gravity and the speed of light.
That you're not going to have AI running and AWS and across
object storage and Google.
Multi-cloud.
How are customers using Multi-cloud?
>> Yeah, so I would not say you would not have like 20 clouds
that you are using.
Typically companies have, of course on-prim,
everyone has on-prim, all large enterprises.
But then they also have a private cloud of their own.
But then have one or two public clouds that they may have
workloads.
They may have AWS for sure and Azure.
So typically that's what a customer landscape looks like.
But even within these four or five clouds
that you have to manage it's still a big landscape that
technology leaders have to manage and secure.
>> Talk to us about what you guys have heard
this week from AWS.
One of the things that you mentioned this year alone
over 1,300 new services and features.
Last year I think it was 1,117.
So the accelerated pace of innovation
at AWS is mind blowing.
Do you think they probably need like a neck brace?
They're going at such warp speed.
But I'm wondering how does their pace of innovation with
your strategic partnership.
How does that influence BMC and what are some of the things
that excite you about what you've heard this week.
>> So a couple of things.
The very first one is for our customers,
BMC has what we call Remedy, one of the largest suite for
helping customers manage ITSM or IT Service Management.
Most of our customers are moving that workload into public
clouds like AWS so for us instead of trying to run it our
own cloud or in our data centers
it's easier for our customers to just move
that workload into clouds.
So with the pace of innovation that AWS is releasing with
1,300 new features, we don't have to invest in all that.
Or our customers don't have to invest
on the infrastructure there.
We can just focus on the app side, the Remedy side.
That's one.
The second one I was so excited about was Arora.
The announcement of Arora on Postgres.
We were actually working very closely with AWS right now
on certifying Remedy with Arora and Postgres.
We are like few weeks, few months away from that announcment
and that release and once that gets out all of our customers
should be able to migrate to their
gravity system onto Arora with
using Postgres as a database which is a huge cost savings
for companies on the database side.
So those are the two big announcements
we are very excited about.
>> So, I know this talks to the pace of change.
So you guys cutting edge to move Remedy
to Postgres on Arora.
Serverless for Arora was just announced yesterday.
How does that impact?
>> That even makes it our job even more easier right?
For it to be able to just scale elastically without being
like dependent on any one instance or one server
is I think this tremendously futuristic and can help
our customers and for us not to manage those
server assets in AWS.
Absolutely. >> So reducing friction.
What does it mean to consume Remedy as a service versus
worrying about all of that infrastructure.
What does that actually mean to your customer?
>> So it's not consuming Remedy as a service.
It's service management as a service.
Right.
So if you look at customers want to provide
IT Service Management to their employees.
How they consume that with a combined solution from
BMC and AWS is the beauty of our
partnership coming together.
>> Let me ask you on that front, what is some of the feedback
that you're getting from customers that helps reinforce
the partnership with AWS and improve it?
>> Yeah, in fact, after we announced the partnership with AWS
I would say the intake.
The flood of questions I got from customers around the world
is they're so happy to hear the partnership because
now they can have BMC and AWS at the table discussing
how we move their workload, which they had on-prim
into AWS and leverage the strength and the power of what
AWS gives along with the power of what Remedy gives.
>> So service management a huge.
You know I've heard CEOs and CIOs call Service Management
the ERP of IT.
Meaning this is the central point where
I go to consume IT services.
How does Mutli-Cloud impact the consumption of IT services
through something like Remedy.
>> Yes.
So think of it right.
In the past you were providing service management for all
your on-prim assets.
Now your assets are all over Mutli-Cloud.
So it is like Multi-Cloud service management.
So we do have the next iteration of Remedy which
we call Mutli-Cloud Service Management.
So now customers can use launches to provide service
for their on-prim assets but all their cloud assets
through one service management tool.
That's one.
But even more little futuristic that Viore announced with
AWS is what we call Cognitive Service Management.
Is service management a future is not reactive,
it's proactive.
You detect an issue before it actually happens and
proactively provide that service and that is where
our integration with Alexa and the AI services come from
Amazon.
>> So as customers prepare to get ready for Multi-Cloud
and the interface into Service Management, what are some
of the things that they should be thinking about today?
>> So as customers, first of all discover, making sure you
discover all the assets, plan the phase at which those
assets will move into cloud but then don't forget
that at the end of the day
you're providing a service to your end
customers or end employees.
How that service is provided through a single,
I would say technology set or single suite,
will take them a long ways.
So that's where AWS and BMC's suite really becomes very
powerful as customers are planning this journey.
>> You mentioned Alexa for business and of course we
heard all about that this morning.
I see a smile on your face.
What is that gonna mean for BMC?
>> So in fact we announced a partnership with Amazon
on Alexa for Business.
Well think of it when you go to work and instead of typing
a ticket for requesting a service, you just ask Alexa.
Alexa, my laptop's not working or
my phone is having an issue and it automatically
>> Alexa, my laptop.
(laughing)
>> So that is where we call Alexa for Business
where it's not just for consumer world it's not entering
into what I call the enterprise world and being able to
provide that experience, that end user experience right,
through what we call virtual agents and virtual assistants
like Alexa for customers and employees to just ask
a question and the entire service
will be fulfilled right through Alexa.
>> So obviously some of the first thoughts that come to
my mind when it comes to that type of service.
I had an Alexa at home for a little while
and I should probably start calling it Echo
cause we're setting off a bunch of echos
all across the world here.
But I quickly got rid of it because my nine year old would
come in the room and would say
"Order ten cases of bubble gum."
And there's no authentication.
So, how are those types of enterprise
issues getting addressed?
>> So, that's what we call enterprise grade.
How do you bring enterprise rigor into the technology
that is coming from the consumer world.
That's why when you ask Alexa for a certain service or
a request.
It will validate whether you have the authorization to
get that service.
And all of that integration inside our core ITSM Suite
is already done and that's where the power of Alexa
plus Remedy really becomes powerful.
>> So how many cases of gum do you actually have?
>> I don't even like gum so it's gonna take her a while
to chew through all of that.
(laughing)
>> Oh well if only we had more time to explore that.
Nayaki, thank you so much for coming back visiting us
on theCube and sharing the excitement at BMC.
Your energy and excitement for what you guys are doing
is electric so thank you for sharing that.
>> Thank you Lisa.
Thank you Keith.
It was an absolutely pleasure and thank you everyone.
Thanks a bunch.
>> Awesome.
And we want to thank you for sticking around with us
for my co-host Keith Townsend I'm Lisa Martin.
You're watching theCube live at AWS re:Invent 2017.
Don't go anywhere.
We have great more segments coming back.
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