Hi, I'm Daniel Rogge, CEO of Tormach. I'd like to talk to you today about what
makes Tormach different from other machine tool companies, and what it's
like to purchase, install, and own one of our CNC machines. First let's talk about
the order process. We are an e-commerce based company. Sales go through the
website. We have an order processing team that can help out with quoting or
questions on payments, but we don't have any commissioned salespeople. In order to
keep costs down our machines are manufactured overseas, but they're
engineered, prototyped, tested, and supported here in Madison, Wisconsin. And
many of our accessories are made domestically here in the US. If you have
questions about our machines before purchase, you'll end up talking to a
machinist, or an engineer, not a salesperson.
The people you talk to would be people from our technical support department. They
have no interest in selling you a machine that's incorrect for your
application, because they're gonna be supporting you to the life of that
machine. You can start with a base machine, and in two, or four years, you can
add an automatic tool changer, or a rapid turn, or a fourth axis, at that later date.
Your machine can grow with your business. With Tormach equipment, it's usually
installed by the customer. You get to install the equipment. And the basics of
machine installation involve putting the machine on the stand, assembling an
enclosure. It's all pretty easy stuff, but you should know you're not gonna be
making chips on day one. If you don't want to install the machine yourself, we
do offer machine installation, and on-site training as a value-added
service. You can check out our website for details. Our machines are also user
maintained. We've designed them to be simple enough that any problem you might
encounter can be fixed by you. We provide great documentation for all assembly, and
for the large products, we have installation videos that you could watch
now, before purchasing the machine. Self service, backed up by our technical
support staff reduces your long-term cost of ownership of the equipment.
But if you do get stuck, you can always call our staff and speak to a machinist,
or an engineer. They're able to help you out because they either designed the
equipment, or because they use it and support it on a day to day basis. Tormach
tech supports' goal is to teach you how to be self-sufficient so you don't have
to rely on other people for your success. Every Tormach CNC machine goes through a
quality control process multiple times. To begin with, on the factory floor, a
Tormach employee goes through a multi-point inspection. Each and every
machine goes through that. And that inspection report is included with every
machine. One out of twenty of those machines gets randomly selected for
further inspection using a laser interferometer, which is a very precise
measuring tool, and that verifies that manual inspection. We're always trying to
improve the quality, or the usability of our equipment, and we have an active
continuous improvement program. Here at tormach we meet regularly to talk about
ways we can change the equipment based on customer feedback to make it better,
of higher quality, or more usable. Another big difference between Tormach and other
machine tool companies is PathPilot, our control software. It's incredibly easy to
use, and easy to learn. We hear that from all of our customers.
We're always upgrading it and adding features, and best of all it works across
all of our machine tools, meaning if you purchase a milling
machine from us, and later on want a lathe, you'll be very familiar with the
user interface. If you're curious about PathPilot, I highly recommend checking
out our web-based PathPilot simulator. I mentioned before that were a hundred
percent employee-owned, but the last thing I want to mention is how
passionate everyone who works here is about CNC. About a quarter of our
employees are also customers some of ours. Some of them were customers before we hired them.
Tormach employees regularly go home and make things on their own machines on
their spare time. Many of our employees were drawn to us because of our mission
to help you make things. I want you to keep in mind if you decide to do
business with Tormach you're not doing business with the corporation, you're
doing business with the collection of employee owners who are really dedicated
to helping you make things. Thank you very much for watching this video. I
really appreciate your time. If you're interested, please check out our other
videos up here, or subscribe to our YouTube channel down here.