hey everyone eric here from nomadic fanatic hope you guys are doing well
this is going to be a difficult video for me to make i've already tried to do it two other
times and i couldn't even finish my last video that you guys saw but i've collected a little
bit more information and i feel absolutely obligated to tell you this heartbreaking story
of uh betrayal and trust completely vanished from a very well-known company and i'm gonna
be able to back that up with some pretty important facts here so thanks for joining me guys i will
be uploading this video with i don't want to cover jax's face nomad internet right here link
below in the video description if you need some mobile internet let's have a little chat here
so recently here on the channel my beloved cat jax of 11 years all 11 years uh spent on the road
living in an rv with me my my best friend on the road from he was sometime he was six weeks old he
passed away quickly from complications of having hyperthyroidism his organs were affected by this
even though we had secured an appointment to get the i-131 treatment jax passed away and he had to
be euthanized to finish that just two days before racing from florida to texas um and so being on
the road you know i was trying to get to texas but um at 2 30 in the morning i had to race we had
to go to the nearest er vet nearby which was 40 minutes away in the middle of the night and that
was a really nice place in niceville florida that took great care of us and rushed us in and we had
the doctor and two technicians in there to tell me that essentially jax jax has already passed he's
only breathing and um his heart's beating but but but barely and he needed a little bit of help so
i was there to hold his hand his paw when he crossed the rainbow bridge it's still fresh
um however that company works with a fairly large company that helps with um
after your pet has passed and that company is is the main focus of this video right now the
reason why i have to make this video because you are not going to believe no one out there is going
to believe what i'm about to tell you and show you and prove to you that company is pet angel
that company i'm not gonna get into the whole trying to secure this package because that
wasn't all their fault there was some problems at rainbows and escapees but i had it i picked
it up and uh they so at at the place where they they work with pet angel the emergency vet had
me pay for all this services ahead of time so i paid for jax's ashes and i actually picked out a
a cedar urn and i also picked out a name plate and a custom engraved slogan a little saying
on that four jacks i also added a couple things extra i paid extra for jax's hair a little bit
of his fur and also the most important thing and the main topic of this was an ink transfer
of his front paw specifically okay making sure that we get that part clear and in the directions
i got to pick which paw and i specifically said his right front paw was the one i would like inked
and put onto a special piece more on that in just a moment um the ur the urn itself i will show you
that real quick in case for reference okay it's a really pretty box it is completely sealed
sealed you can't take the ashes out of a bag terrace plane with the bottom of the tripod there
you can't there's no way of knowing it's a sealed box that's been screwed shut
it does have jax jacobs and the barcode there okay and the nameplate i guess yeah it's in here
the nameplate has a 3m tape on it so you can stick it wherever you would like on the box
i guess to customize it but it is a nice piece it says jacks and it says the real youtube star
on it i love that um that's all great they also sent us a card with his certification of cremation
there were three different cremations that you could pick from from this particular place
you could do a communal one where pets are all cremated in the same you can do an individual one
where they space them out with spacers or you can do a private cremation which is what i selected
which i think is the only way it should be done but jax was cremated all alone um by himself in
there so his ashes are the only ones that are in here right now okay we also got front pet angel
a little bag of jaxes for jax's hair in there and it says pet angel with their logo their
slogan excuse me built on trust built on trust pet angel with that bar code specific jax jacobs
and then we get the most important piece the piece that i've been looking forward
to for a very long time you know more than a week now jax's paw print in ink right there
jax jacobs
to anyone else you wouldn't question this this is an original piece it's even got some ink
mixed down there problem is this isn't jax's right paw print
or they amputated him post-mortem before they took this print because jax does not just have four
toes jacks is a very unique polydactyl cat that has an extra thumb that sticks out from this that
has three more toes jax has seven toes on each front paw this is jax's right front paw no it's
not when i when i saw this picture is jax's front paw i had to email the company and that's where i
was at when i tried to finish my last video i said you know i think we have a problem here i
didn't get jax's paw print i was supposed to get my cat's right front paw print and um i think i
got somebody else's paw print and they emailed me after i had edited the video together emailed me
back and replied and they had said that we need the bar code on the back so i gave them the bar
code on the back which is actually the same exact barcode on the fur and the urn okay and within
30 minutes i got an email back and said absolutely that is 100 percent jax's front right paw
and then my heart sunk so so deep and i cried and i cried and i cried and then i
wrote an email back and i wasn't very nice and i said well we have a very big problem
i need to speak with the manager or the owner of this company immediately because that is not my
cat's front paw and we have a major problem here's my phone number ten minutes later i got a phone
call from a gentleman and uh he said he said we always do front paw but you're right i'm looking
at the records here from your your order and you did specify the right paw now is jack's polydactyl
on both paws i'm like yes he is polydactyl on both paws i just picked the right front i think
i got a generic paw print from you guys promising that this is his or it belongs to somebody else
and he said you know absolutely that is not another cat that is your cat i'm like come on guys
i just caught you in a lie and this was really awkward for me what's going on
and after a short pause this manager said without admitting any guilt or wrongdoing he said
i do believe that my technician who will arrive in about one hour but that technician
dropped the ball quote he dropped the ball taking care of jax that night and i can't do
anything about it except have a talk with them i can give you a full refund on your services i
can let you pick out anything else you'd like on our memorial store pet angelmemorialcenter.com
but we dropped the ball and i said wait what do you mean you dropped the ball what did you do
this is this is certified my cat's paw and it's not now 999 times out of a thousand
no one would be able to say what i'm saying right now and be able to prove it okay unless like i
said you amputated my cat after he died and did this this proves to me that i've been scammed
that there is fraud going on in the company that somebody is lying that somebody is possibly there
who works there has a cat and every night she brings her cat in and gets 10 of these cards
and just goes ink blot inkblot all right manager i got 10 more to send out for the next just put
the cat's stuff on the back and it'll be fine and like i said most of the time no one would
ever know that's really not your cat unless your cat is missing one of those toes or you have a
polydactyl cat like me now i am trying so hard to give this company the benefit of the doubt
i can't prove that jax's ashes aren't in here okay i'm not able to prove that i'm
also not able to prove that this is jax's fur in this bag okay those two things i cannot prove
but i can prove to you that this is not my cat's
promised thumb a paw print not this is fake this is something's wrong here
so what does this do to me it creates doubt this is garbage it means nothing to me
the fur and the ashes
now i have doubt now i have feelings like wait a minute now wait a minute now
and what's happening is i've got viewers watching this right now a loved one of yours has passed
away possibly you're sitting on the couch right now looking up at a precious urn that has their
ashes in it and you're wondering what the heck is actually in that thing right now
pet angel built on trust
there is no trust there's zero trust i've been scammed i've caught them in a lie
three times and the only explanation that i've been offered
is that a technician dropped the ball
how did that technician drop the ball we will never know they won't give me any more information
so i won't speculate any longer i don't know if they cut off jax's thumb before they did this
i don't know if they mixed this up and gave me another cat stuff or just random stuff
or if this is just a fake print i'm gonna zoom in so you can see how authentic that really is
okay that is definitely a real cat's paw and it's promised by pet angel to be my cat's front bra
it's 100 not i'm heartbroken right now and i cannot believe
that this is how i find out that this company is complete fraud they operate in a lot of states
by the way many of you may already use them i know florida tennessee kentucky georgia alabama
texas i know of those there might even be more states but a lot of these pet places have
contracts with them and work with pet angel and they do cremations all the time and unfortunately
i guess i'm the only person in the world so far that can prove that they are a fraudulent
scamming company and i have no idea what the contents of this are how they're related to jax
and i'm in a very vulnerable place and it breaks my heart i'm angry guys i am angry okay
so i am making this dedicated video i'm going to title it in a way where this video can go
out there and the people who work at pet angel those technicians those workers those people who
claim to be built on trust and to care about animals and to care about their customers
it's not what it seems apparently and i have that misfortunate role to tell you and to show you
the facts and it breaks my heart but it still must be made because i don't appreciate being lied to
and they don't know who they're messing with they just thought
i was some normal person the guy i was talking to on the phone the technician
those aren't the people who made the thing that said the youtube thing on jax's title
they have no idea that i'm a youtuber and that i get over a million views a month
i'm still heartbroken over this
i will not let this sour the celebration of jax's life even though they have done everything in
their power to try to do that to me and to take away my ability to celebrate my cat's life and to
memorialize him with his remains they've tried but i have some ideas for the future and other ways to
honor jax in my life because this company is a joke they flat out r they're horrible company
um if any of you want to reach out to them and tell them how you feel tell them
how much you love jax how much of a part of our lives he's been here on youtube for 11 years
and what they've done to me and how they've hurt me and ruined the trust that they have
built that they claim to have with their customers and the pets that they love that they take care of
it's all a joke i want to make this video and then i want to move on okay i'm going to be better
i'm going to start thinking about other ways to celebrate jax's life and um as as for this stuff
i don't know i don't know nothing they can do can change what's already happened i'm not asking
them to i didn't let them refund me and i didn't order anything extra from their catalog i am they
got my money they they got caught though they got caught scamming me and making false claims
and uh they did it on a platform which is going to hurt their company it's going to hurt them
a lot i hope i want it to i want people to think twice uh before entrusting your pet
or the promises made by pet angel at the next vet place you go to other than that i i there's
nothing that they could possibly do to help help me right now so that's why this video is being
made i'm not asking for anything i'm just trying to help protect others out there and i'm sharing
the truth and i'm sharing the facts because everyone knows that jax has seven front toes
before he was cremated so that's all i want to do right now tara i need you come here tara is such
a sweet girl she has been sleeping with me at bed at night she's been playing with the laser pointer
she still doesn't like to be held like this and she doesn't like to be in my lap but otherwise she
has been so supportive and she has been loving this one-on-one stuff that we've had lately
um people have asked me if i'm going to get another cat
i mean i agree with you guys i am i am very lucky to to have tara in my life during
this this painful part and she's been she's been putting up with my over snuggling and
um anyway anyway i don't want to talk about this anymore i also had a patron put together
this shirt jacks it's also on the back um she designed this and then i put it on a t-shirt
and i'm going to come up with some other creative ways to honor jax later on so anyway thanks
for watching i'm sorry i don't know what i'm sorry for i i needed to get that off my chest
i'm sorry for the company pet angel but you know eventually you were gonna get caught eventually
eventually you were gonna get caught and then you were gonna cover it up by lying
two times before i finally said there's there's no way around this you're busted you got nothing
and their only response was we dropped the ball we'll let you pick anything else out you want and
we'll give you a full refund and i just said no i think i'll make a youtube video instead and like i
said move on right yep i got some cool plans for tomorrow so i'll see you guys back in two days
i love you all thanks for all your support tara and i will see in the next one bye guys
you