Hey friends welcome to Skillopedia - The place to learn skills for the real world. You are
with me Niharika and in today's session we are gonna look at some tips to deal office
conflicts. Now, workplace generally is quite a stressful environment and conflicts are
pretty inevitable. SO how do yo deal with these conflicts? Or what's the reason of these
conflicts. Well there are different reasons to it, probably its the pride, ego , jealousy,
compensation issues or may be someone is just having a terrible day. So what's important
for you? Well, do not fear these conflicts, embrace them because that's your job and therefore
we are gonna look at tips in order to deal with these office conflicts.
Well the first this that you need to keep in mind is approach a conflict with an open
mind. Here what I mean to say is that it is important for you to understand that people
have different perceptions therefore getting on one single ground for you is necessary.
Now, here if you look at certain conflicts that you have encountered in the past, you
will realize that it is all because of lack of communication, it's because of lack of
information, misinformation or no information at all and this creates conflicts. So here
you need not wait for the person to come approach you, just go ahead take that step and communicate
your issues and the understand why he or she came up to this point. Once you understand
it then take the next step forward that is to solve the issue and this has to be done
with a very open mind. So always approach a conflict with an open mind.
The second thing you need to keep in mind is that control your emotions. Well, let not
the emotions control you. what happens when emotions start controlling you? You will never
get a positive outcome of any conversation that you are trying to have. There are people
who love to drama queens or drama kings. They love to show off their crocodile tears the
moment they have to face a conflict. Do you think that is right? Do you think the people
who play these blame games - "Hey you are responsible for this" Do you think that works
for you? Well, definitely not. If you throw fit of rage in the heat of the moment, you
are not protecting your future, you are ruining it. So stay focused, stay to the point and
try to get a positive outcome. Therefore it is important for you to control your emotions
and not let your emotions control you.
Another thing that you need to make a note of is stop assuming. Well someone says something
and the next moment you start rolling your eyes with anger. well stop jumping to any
conclusions. relax, let not your brain go numb and think negatively. Try to understand
and give the other person a benefit of doubt. Yes, probably the other person said something
incorrect. But, it's not necessary that it meant to blame you or it meant to put you
down. So, you need to just relax, try to understand have a chat with the other person, understand
and acknowledge to what they are saying and paraphrase what they just said. So this will
also help you to put your point forward. So the next time someone just says something
please don't jump to conclusions. Don't start t think negatively, it is important for you
to acknowledge and also give a benefit of doubt to the other person.
And the last point that you need to keep in mind is approach each and every conflict as
an opportunity. Well, there are always these hidden potentials when you get into a conflict.
When you get into a conflict think that what's there in for me. Think in a positive way,
because in every there are differences and the moment you start arguing about it you
are gonna come out with different innovations. You gonna progress in what you think and the
way you talk it out. SO don't you think it is a very positive sign in having a conflict
with someone, there's a potential of growth and development and if nothing works for you
then just go ahead show the other cheek of yours, go ahead and apologise. A timely apology
always helps, its not gonna put you down, in fact a great apology is a sign of respect
and civility. So go ahead an apologise if nothing is working out, it's not gonna put
you down and you need to trust me on this. So learn from your conflicts and go ahead
and grab that opportunity in a very positive way.
While these workplace conflicts are very common in each and every organisation it's upto you,
the way you choose to deal with these conflicts. S the next time you face any conflicts, please
don't get nervous or scared. Go ahead and face it using these tips that you have learnt
today. And do not forget to subscribe our channel in order to learn more and begin your
journey to success. And I will be back soon, till then you take care and have a great day.