this is just bad news this is just terrible
bad news we're losing so much money right now it's sick welcome to the
apocalypse Airbnb family we are losing so much money we are all just losing a
gross sick amount of money let's talk about what's happening today because
some changes again were made and it's not good for hosts all over the US let's
get it all right I'm here to help as much as humanly possible we've got two
major things to talk about one Airbnb reworked its extenuating circumstances
policy and it's crushing us hosts as of today it's epically bad like it's super
bad and last night we discovered that the world is running out of toilet paper
this is another huge problem that will hit you in April if you don't fix it now
so I want to talk to you about both give you details and give you solutions
because that's what we're here for right so let me bring you in the fold on this
extenuating circumstances policy if you're not familiar Airbnb already had a
policy that we quoted in the last couple of videos that you should know like the
back of your hand and refresh every day well one of these refreshers is is do so
what they did is they included all of the US as in extenuating circumstances
qualified 100% cancellation that's people traveling to and from the United
States they can cancel their bookings and um even like domestic regional
travel so we have people who cancelled their like their trips like even
effective today they got a full refund and they were coming from somewhere else
in Texas alright so we've got in like inside the same state people are
traveling and getting full refunds so Airbnb has just kind of made this
blanket USA wide extenuating circumstances policy now I
believe this is unfair I reached out to my business rep At Airbnb and asked
her for all the details and I'm sharing with you right now which I'm about to
give you some extra details and she said this was decided by the CEO Brian Chesky
and she thinks that it's gonna be highly unlikely that he's going to change his
mind on this so Brian Chesky if you're watching this video somehow someway all
I ask is that you simply disclude local domestic regional travel from Airbnb
full refund cancellation policy you're letting guests know right now I've
guests coming from just within hours of traveling to Dallas they're getting
notifications right now in their Airbnb platform that
this trip is allowed 100% refund you're actually going to so you're soliciting
them for refunds right now you're telling people yes please cancel your
reservations with the way that you notifying people in the app so as host
we're losing tens of thousands of dollars today I lost I've lost a ton of
money on this because of this one little thing you put an app saying hey guys
just so you know your trip qualifies for a full refund you don't need to go and
scream it at people all right people are just canceling because like
their their their trip in is no longer gonna be as fun because the the
Mavericks game got canceled so Dallas is less fun so thank you yeah I'm just
gonna cancel what you're doing is you're taking hosts and forcing them to bear
the brunt of the loss know a lot of us hosts we have mortgages we have rent
payments we have a business to run and what you're doing is ripping that from
them so Brian please have a heart for your hosts the most important part of
your platform the people that you've sold on building their dream their
financial like security the people that you say that these guests need to meet
and stay with the people that you said are the most important part of your
business the hosts stand by your hosts protect your hosts because right now if
this keeps up a lot of hosts are gonna go out of business they're gonna close
their doors they're gonna stop hosting and you will have a permanent loss of
business because you abandoned your hosts does it make sense Bryan I hope
you're watching this if any of you hosts agree leave in the comments if you
disagree please also in the comments you should
go now let me tell you about the facts of this cancellation policy so anyway
any reservations made today or prior today's March 13th any reservations made
today or prior so until midnight tonight people can book and they still qualify
for the extenuating circumstances cancellation and their trip has to
arrive between today and April 1st so if they're if they're booking starts those
days and they booked prior to today or including today they could get a refund
so the good news for us is starting tomorrow
anybody who books your home's starting tomorrow
for those dates before April 1st they can't get a full refund for extenuating
circumstances because they are now booking at their own peril they're
booking at their own risk they should know the risks of staying anywhere in
the United States so after after today people who make bookings are protected
so hosts here's what you should do like we talked about two videos ago you
should actively go and hunt down all of your guests
send them a message go hi I'm your host for Dallas I'm your host for LA I'm your
host for whoever I just want to make sure that you're still coming to town
right your your your your trip hasn't been canceled your flights haven't been
canceled I just want to make sure that you're still able to come for your free
reservation please if there's anything I can do for you while you're in town
letting you know you should proactively be contacting your guests before they
read that cancellation policy thing in there because when they go to my trips
it'll show inside of there my trip section under the reservation that they
can cancel so reach out to them first and try to like lock them down to commit
to stay then after that if they need to cancel you need to like hurry them off
their their reservation to open up your calendar as soon as possible so once
your calendars open again you can then start repricing to get new safe bookings
now you're going to have to reprice your listing even our DNA and one of their
most recent emails did a like the effects of the virus I'm kind of a
breakdown and it hasn't hit people nearly as hard as we were expecting but
they did say that they see a lot of people like us lowering our prices to
accommodate for the for lower demand and they said in that email that that is a
cornerstone or the heart of revenue management so a lot of you need to be
following revenue management best practices and if you have to lower your
rate to get bookings be prepared to do so fortunately we are losing bookings as
of today and even though they're getting a hundred percent refunds which can suck
and I've got I've seen people losing like $4,000 reservations because my my
friend Sean Ray has the massive house and he all of his are getting canceled
too fortunately a lot of us hopes are getting rebooking is already which is
really really cool so there's people cancelling but there's people booking
becoming to stay so I don't think this is going to clip everybody I don't think
this is gonna put everybody down you should still be able to survive this and
refill your calendar you just gonna have to price accordingly you're gonna get
more last-minute bookings but Brian I hope how if you're here listen to me
locals people in Texas traveling within Texas should still have to honor their
reservations don't completely kill hosts on this now let's talk about the other
problem the second problem is we discovered that the world is running out
of toilet paper it's out of supply on Amazon it's out of supply on walmart.com
it's out of supply in all of the stores like every coast of course like the like
Delaware Philadelphia I had John Rico my go and look I had hey leave my manager
in Dallas go and look in Dallas it's just gone everywhere so now here's the
problem is we're going to run out of supplies and when you run out of
supplies your guests will no longer have toilet paper and your listing says that
you have stuff like this and they'll get a 15 percent refund per
missing amenity and Airbnb has been so strict on hosts that they might just
award your guest a full cancellation in the month of April because you simply
don't have toilet paper Airbnb might do that to you because if
Bryan if you're listening to me you've abandoned your hosts into in 2020 so you
probably have your employees like canceling reservations for guests
because that we're going to have a lack of toilet paper because this frenzy has
caused people to just simply like buy everything you know I'm saying so if you
can what you should immediately do is go into all of your listings and remove as
an amenity that you supplied basic toiletry essentials like shower stuff
toilet paper things like that all right just remove it as things that you supply
because people will book your place anyway and if then they decide to get
mouthy about the fact that you ran out of toilet paper because of this epdemic
you are legally contractually not required to provide it because you did
not list it as an amenity this is a way to protect yourself you're still going
to try your best to source some toilet paper I even reached out to China on
Alibaba yesterday to a bunch of manufacturers to see if they've started
to like if they started manufacturing it because the truth is is a lot of people
in China have recovered like tons and factories are opening up again my um my
my new point system that I use for noise um the one of their factories in China
shut down but reopened and I just got a shipment of 20 point systems because
they're making products again and also the Wrld Hlth Org. says the
likelihood of you getting a vrus from a package shipped overseas like something
that's traveled for like an extended amount of time overseas is very very
unlikely that something is going to survive staying on a box so a lot of us
were joking about if we got an Amazon Prime Box we're gonna like fog the room
with like an anti like with a vrus Idol just so that we were safe in this case
if stuff is coming from China it's likely dead on arrival so you don't have
to worry about that so what you'll need to do is change your listings tell
people stop telling people that you promised all the basics you need to
contact all of your guests within the month of March
now just make sure you know who's coming in who's not clear your calendar where
you know that they're going to cancel but get ahead of it that way you can
reopen those dates and start marketing those dates get creative to try to find
some toilet paper some cleaning supplies buy stuff and concentrate and I guess
really back stuck because there are suppliers saying that they won't be able
to be stocked until May the reason why is because they're now making medical
supplies because China unfortunately for us now China has been the one who's made
a majority of our medical supplies and our medicine so now these suppliers are
switching from making toilet paper to making medical supplies it's the way
that the world's working stay safe stay smart you have any other questions you
know where to find them in a future video we're gonna talk about exactly how
much money I've lost in this little endeavor in this little panic attack
that the hope that the country is having you guys should you guys should know so
you'll see how much money we lost and how we're recovering from it because
it's real it's real for us like everybody else I'm right here with you
guys fighting the good fight that stay positive and keep your head on straight
because this is something that we're all dealing with and the best will survive
so be the best thank you for watching Airbnb automated
I'll see you on the other side