hey everyone nicholas and i want to give you an update so look on phone interviews we found out
a really key piece of information last monday when we did a live stream and i was giving
out these free paid claimer connections to get people connected into edd right
so what's interesting is is one of the gentlemen that used a free connection they got into a tier
one rep and guys just real quick if you don't know what a tier one rep is these are the first
people that pick up the phones when you're able to get through the edd however you're not actually
talking to a state employee you're talking to a subcontractor you're talking to someone that has
potentially a very limited amount of training they work from home and they have very limited
capability of actually changing your claim on the phone but they can email on your behalf right so
there is benefit by talking to these tier one reps but if you really really want someone to do some
really good work on your claim and they're hard to get through because there's a big hold time
between a tier one and a tier two rep right you wanna talk to a tier two rep these tier 2 reps
are actual edd state employees these are the folks that actually have the ability to fix your claim
on the phone while you're waiting and then you can actually see the changes that they made on
your you know computer while you're talking to them right so there's a benefit there but just
so you're aware right you've got to go and reach a tier one rep then you need to wait for the
whole time between a tier one rep transferring you over to a tier two rep and we were seeing
hold times yesterday of over three and a half hours so guys like those hold times are serious
if you're gonna try and call you need to commit to you know the amount of time that's going to be
required to potentially reach a tier one or even a tier two rep but let's get back to these phone
interviews right so a couple of these folks were looking to get you know some information on their
phone interviews and so one of the gentlemen used a connection via claimer and he got a hold of it
of a tier one rep and he wrote back into the live stream chat box he said i'm really bummed like
i've been told my phone interview is going to take me 14 weeks and there's nothing i can do about it
and i said well look man i bought you that claimer connection you've got five additional free calls
within 48 hours like press yes to the text message that they send you and you can talk to another rep
he's like why do i want to talk to another rep and i'm like because you might be able to find
someone who knows a little bit more can give you more information can potentially transfer
you to a tier 2 agent to you know possibly look at your claim and see what's going on with this
phone interview and he said all right sounds good meanwhile i sent another guy a call right
we're getting him set up on claimer and he writes back in the chat box after he gets connected to
his tier one agent he goes hey i'm on the phone being waiting to connect it to a tier two agent
but i just heard from the tier one agent that if you're waiting more than eight weeks for a
phone interview okay you need to call in now i don't know if that means they can possibly
shorten up the interview time by calling into a tier two rep but that's pretty important news
right now granted i don't know if that information is 100 correct but this information i do know is
correct we had another person that was on the live stream that confirmed that a tier two rep
when they were able to get through okay and again they had to wait through a tier one get through
the transfer time reach the tier two the tier two rep was actually able to do what's called just
a very basic like mini interview all right ask them some questions about their particular claim
found out that was a very simple reason why they originally needed to have the phone interview in
the first place and they removed the the pending flag they removed the phone interview requirement
while they were on the phone and got their claim paid you know literally over the phone while that
person was talking to them so guys like i can't say this is gonna work for every single one of you
and trying to get a tier two agent requires a lot of time a lot of patience requires you to really
be able to build a relationship with these agents in terms of you know making them feel like you're
not just yelling at them and screaming at them right like you're approaching them with etiquette
and your best customer service you're asking how they're doing because a lot
of them are really tired a lot of them are really grumpy and burned out but we now know
this for a fact these phone interviews are not all required to be out you know six to 13 weeks
if you want to try and do this method i will be doing another live stream here this upcoming week
let's try and get you connected into a tier 2 rep you know using a paid service like claimer i'm
going to do another one here in the next couple days i'll pro put out an announcement for that and
let's see if we can verify this absolutely works for a lot of people but either way if you want to
try it on your own i'm going to put some demos in the back end of the video and that shows you how
to do it for free and that little technique works about 50 of the time and then i'll show you how to
use a paid service like claimer and that'll show you how to get in and get a guaranteed connection
with edd we can't guarantee that you actually get an agent on the phone because there are
disconnects but that's why we provide you those five callbacks right so you can call in as needed
to get those callbacks in case you get disconnected which sometimes do happen okay
anyways i appreciate you guys thanks for helping me grow the channel it's been fantastic i really
love all your comments keep them coming and i look forward to making more with you along the line
so here's a little trick to call someone quickly although it's still very slow so dial eight three
three nine seven eight two five one one and you'll hit one for english at about one minute and twenty
seconds later you're going to hit one three two to navigate through the menu very quickly
99 times out of 100 they're just going to say thank you for calling we're too busy to take your
call now and then they're going to hang up on you just redial again and again and again now you'll
always be able to call this number over and over again for free but i'm going to show you how to
use a paid version that helps a lot all right guys so we're going to go to claimer.com first thing
you'll do is enter in your phone number including the zip code the next thing is go ahead and
select california from the scroll down list now that you've done that press the call now button
this next screen is very simple you'll enter your name your email and all of your card information
press the green pay button to move on now you're going to get a success message this
success message will let you know that you should be receiving a call from 800-300-5616
all right now that you receive this phone number answer it and stay on hold
this is your call back from edd do not use their hold feature
all right they will disconnect you stay on the line until an edd rep picks up