- Hey guys, Sam here from KeycCmmerce.com.
In this video you're going to learn how to request a review
for your suspended Google Merchant Center Account.
I'm going to take you through the exact process
for requesting a review,
including two different methods you can use.
This video was directly taken from a course
that I created that shows you
how to find the error that causes suspension,
how to fix that error,
and then how to properly request or review
and get your suspension lifted in Google Merchant Center.
So let's get into the video,
but I'll also leave a link in the description below
with a playlist where I've made a lot of other videos
on YouTube showing you more about the suspensions.
I'll also leave a link to the actual course.
You can go and check it out, if you're interested.
Anyway, let's get into the video.
So you'll see on this homepage,
you'll often have this big red banner
saying suspended due to policy violation,
I see misrepresentation,
I see unacceptable business practices.
You can click contact us if you want.
That's the second way to do it,
but I'm gonna show you an easy way to do it first.
So what you wanna do, is go down to
products and then diagnostics.
You don't wanna see
any product disapproval information here,
except for what's directly related to the actual suspension.
So pending initial review that's because
this account was likely suspended
during the initial review process.
So Google has crawled their website
and then suspended for policy violation.
So you wanna go to account settings, account issues here,
and then here's this policy account issues,
account suspended due to policy violation, requests review.
So you're gonna click that.
Again gonna have to ask you,
have you actually gonna fix this?
So this is Google saying
have you actually gone and resolved the issues,
check the policies before you request.
click that if you have, and then click request review.
That's what you're gonna do.
I'm not gonna for this account because we're not ready yet.
But that's what you do, super, super simple.
It's gonna start the process really, really easy.
If you don't see this button,
it might be because it's not available to you.
Sometimes Google hides it,
but also it depends on your country, okay.
So to actually request a review
if you don't see this button, you go back to the overview
and you should see a contact us button here.
That's gonna open a new tab
and it's gonna open up this page,
and I'm going to link this below
just in case you don't even have that either.
That actually is a form for suspensions,
it's for disapproved accounts, feeds, items.
If you have no idea what's going on,
you can actually request support here
but you can also appeal
and request a review for your suspension.
So contact name,
that's just gonna be your name really, really easy.
Don't lie about that, of course.
Your contact email, where they can contact you,
if you want to CC anyone else in.
That's not really necessary
but it's an audit order for me anyway.
Merchant center ID,
that she's going to be the ID up here, super, super easy.
The merchant center login email,
it's the same login that you use to log
into merchant center.
Google ads customer ID.
That's the same... it's not the same number,
but it's the same ID.
It's up in the top right-hand corner
of your Google ads account.
I'm not gonna do it on this screen share,
but it's the same ID, but it's for Google ads.
If you've linked it to merchant center
or you've already started some campaigns
use that just gives Google a bit more information.
It says here, you can log into ads.google.com
to retrieve your customer ID,
so it tells a bit of information for that.
The website URL, that's gonna be your store URL.
Of course, so wherever you're selling your items
that this feed is sending traffic to.
Now, the disapproved data feed filename.
This is really easy to find.
Just go, actually replace, go to feeds,
for this account they're using the content API,
they're pulling the data straight from Shopify,
they're not using a feed URL, okay.
So a feed URL, what does this mean?
So there are different ways that you can set
up your product feed.
And sometimes you can even add feeds
like add products directly into merchant center.
In this case, they're pulling from,
looks like the Shopify App straight over.
You can also use the Google sheets method,
but you can also use other third party software
that creates a URL.
So it's a URL just like this,
but when Google accesses that URL,
they're gonna be at a pull of feed, okay.
So hopefully that makes sense.
So they're gonna be in a pull of feed from that URL.
If you don't have the...
you know, that you're using this
if you have set up your feed this way
but I'm trying to explain it clearly for you guys.
So you're gonna put that URL here,
just so that Google can go and check it.
If you don't have a feed set up with Google sheets,
or a third-party refuse software
third party software, sorry.
And you're set up like this one
like with the Google Shopping App or the Simprosys App,
then you're not gonna have URL
unless you do something with this method.
And what you're gonna put in
you can just put in the actual feed name.
So Shopify websites, that would just be,
Shopify website, okay.
Select the country you're targeting,
and that's gonna be whatever country
that your feed is targeting,
country of sale, United States, this would be United States.
you're gonna go and answer all that.
Options, okay, this is where you're actually gonna
tell Google what you actually filling out,
why you're actually filling out this form.
So if you need information about a policy
or data quality account suspension warnings
then you can click that one.
And then it's gonna just start the
conversation with Google.
I already taught you how to call them,
call Google and how to start live chat.
I prefer those 'cause it's still rep'd
and you're not waiting days to get a response.
And you're less likely to get a canned response as well.
But if you still can't get on to live chat
for whatever reason,
I do recommend using a VPN and going to another...
using that to login via another country
because that's just going to be way better,
but you could also use this to actually find information
about your suspension.
I've never actually used this, I'm not sure
'cause I just use the live chat or call in
because it's just super, super fast.
It's up to you, try that out, let me know how it goes.
But otherwise, if you're trying to appeal the suspension,
I have...select the second one.
I have corrected the issues related
to product data violations and the review button
is not available by country.
Just like I said before, sometimes that happens.
Sometimes Google hides that part in there.
Let me just show you again
just so that we're on the same page.
So sometimes Google hide this button
but sometimes it's because of wherever you're located.
But sometimes it could just be
because you've requested review too many times.
There can be many reasons, sometimes it's just not there.
Google is a mystery sometimes.
So you can select that one.
And would you like your Google representative
to reply by emailing or calling you?
That's really up to you.
If you want to speak on the phone with them you can do that,
great opportunity to start speaking with them
and pressing them.
Otherwise you can email.
I'd actually prefer to call me
but it depends on how often you use your phone,
if you keep it on and all that sort of stuff.
Summary of the issue, that's where you just get a detail
basically that you've had a suspension and
that you fixed say the refund or returns page.
So the stuff that you fixed, that's really really good idea.
Don't tell them,
Hey, I'm now showing you that I'm not dropshipping anymore.
Like as in don't tell them that you're dropshipping,
'cause that's a policy violation, but you're hiding it.
Don't say, Oh yeah, I've reduced the shipping time
on my page so that you can't see that I'm dropshipping.
That's just like... I don't recommend doing that
'cause that's... they're gonna use that.
So what I recommend just doing and say,
yeah, I fixed the returns and refunds page.
I got better shipping times, blah, blah, blah, blah,
just putting what you've done there really,
my account is suspended.
That's like, you know, that's why this form is for,
this form is it's quite broad.
So I fixed the returns and refunds policy page,
can you please review my suspension of my account?
Send me automated email responses.
I recommend doing that, yes, okay.
You don't need to submit,
that's not required for this form
that why we're doing this for.
Click submit, and then that should start the process there.
So that's pretty much it guys.
super, super straightforward.
One last thing I'll say on the amount of times
that you can actually request a review of your suspension.
So people ask me this a lot.
Hey, can I just keep requesting reviews?
What I recommend doing is just being really, really sure
that you fix the suspension policy,
like the policy that caused the suspension
before your request to review,
because eventually and I've spoken about this
a little bit in another video is
eventually Google can say,
Hey, we're not gonna...
you can't request a review anymore, it's final,
we're stopping Merchant Center Account,
it's suspended forever.
You don't wanna get to that point.
And you get to that point by requesting so many times,
often six, eight, nine, 10 times,
and then Google to say, stop bothering us,
you're wasting our time.
You're never gonna fix this, you have no hope.
You can still get appealed after that.
And I've seen that happen before
and I talked about in that other video in this course.
But you don't wanna get to that point guys.
So really make sure that you fix those problems
before you actually request a suspension.
Like I said, the real work is done
before you actually do this process.
The real work is done going through the checklist,
fixing the site, fixing your merchant center account
all the details and everything like that
before you actually get here.
And the last thing I'll say is that
generally you can request a review twice
and then Google actually puts you in a cool-down period.
So you request once it takes about seven days
for them to fix it, depending on how quick they are,
depending on how many suspensions they're reviewing.
And then often you can request one more time,
but they kind of get sick of it.
And they say, okay you need a cooling out...
cooling down period.
A cooling down period is basically where they
just suspend your account.
You can't request a review
for at least another week, sometimes more.
And that's kind of what you're just kind of sitting there,
twiddling your thumbs, not getting any sales.
So that's why,
you have two big shots of getting this right.
You can still have more shots after that.
And even if that request a review button isn't there,
you can still contact them
and keep going through the process.
But it's just gonna make your time much longer.
You're better off spending just
like an extra couple of hours right now fixing it,
so you don't have to wait weeks and weeks later on.
That's my advice.
So that's it for this video.
That's how you request a review.
Like I said, all the work happens in the other videos,
the other checklist and getting that stuff.
There's no magic bullet here
but that's just explaining the process.
It's really clear to you guys, so you know what to expect.
That's it hope this was helpful.
Okay guys, that's it for this video.
I hope that was helpful
for you to learn how to actually request a review
of your suspended Google Merchant Center Account.
If this video was helpful,
I'd really appreciate it if you give it a like
and let me know in the comments below.
If you wanna see more videos like this one
and just want to learn how to grow your e-commerce store.
I make a lot of videos
on all parts of growing an e-com store.
So check out my channel, my other videos.
If you wanna follow along
as you grow your own e-commerce store,
then consider subscribing and turn on notifications
so that you actually get told when I make a new video.
I'm making videos twice a week now,
pulling them out for you guys
trying to make really, really helpful content.
Thanks for watching guys,
and I'll see you in the next one.
Bye for now.
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