Hey everyone, Daniel here from TwinBytes with another quick tech-torial for you.
This time on the Microsoft Quick Assist. If you're looking to give support to
somebody remotely or you need to get help from someone, there's a free utility built right into
windows 10 that'll allow you to do this. I'm going to show you how to do this right here
if you go into your start button and type in quick you'll see quick assist come up as an app.
Should be already installed on your computer. So with this program there's two options here. One is if
you're the person that's getting assistance then the other person would give you a six digit code
that you would type in here and share the screen. If you're the person giving the assistance, you'll
need to click down here to assist another person and provide that code. So I'm going to
go into assist. Now you have to put in your account you gotta sign in as your Microsoft account.
and because I'm signed in already into my computer with the Microsoft account, it remembers the
password and it has it there ready to go. So now we just need to get the person on the other end to
launch the Quick Assist and run it and you can see that the code expires in under 10 minutes.
So it does have a countdown and then it will cancel out you'll have to start over again.
So let's get this over here we'll flip over to my other computer and we'll look for Quick Assist.
So on the other computer it is going to be the code from assistant that we want to type in.
So we can see our security code over here.
So this is what they would be providing to the person receiving assistance.
So we'll type in the code, share screen lights up so we can go and hit share screen.
and you can see that it's starting to connect and we have the options here of either taking
full control of the computer which is ideal if you're providing support or if you just want to
view the screen and guide them over what to click on then you can choose that option. But most of the
time you want to take full control. So you select that hit continue and then you'll see on the other
side here that they see that you want to take full control of your computer and they have the
option of allowing it or canceling it. So they have to say allow in order for you to continue.
Now we've got a connection in here. So if I can resize this so that you can see both screens at the same time.
You can see here now whatever I do on the one screen is showing on the other screen.
So I'm able to take over and do just about anything like opening up the task manager
for example and looking at the performance and processes that are running. I can go into
the event viewer to look at events and all kinds of other stuff. I think you get the idea.
Once you're in here, then you've got some other options here as the remote user.
You can select which monitor because in some cases somebody may have more than one monitor.
You can make annotations on the screen and draw on it
whoops. You can erase that from there. Exit annotation. The annotation comes in handy
if you just want to direct their attention somewhere. You can make it go to actual size
so it'll fill up your screen, but I won't do that here because then you can't see two main
monitors at once. You can toggle the instruction channel. So you can send text...
and then you can see over here that they got the text.
So we'll hit a reply over here and send that and then we got the reply received.
There's an option here to restart the computer.
There's a Task Manager which we've already got open but, we close out of that click the button
over here. It's just another way of launching the task manager and if you lost a connection you can
reconnect here you can pause your connection or end it and that just gives you the details of what
everything is rather than just looking at pictures. So it'll actually describe everything for you.
So we will go and look at the restart you'll see do you want to restart the remote device? So I'm
going to say restart and we'll see what happens on the other side.
it says that the device is restarting and we can actually see it on our end as well
but they see it on their end too that it's going to restart and it counts down
so unless they cancel it in time it's going to restart the computer.
So their computer is now restarting and we see that there's a note saying that it is restarting
and it will resume the connection automatically once it's been restarted
which is really convenient so you don't have to deal with trying to get another code again.
So that's it for this quick tech-torial on Quick Assist. I hope you found it helpful
if you did please do give it a thumbs up, subscribe if you haven't already,
and we'll see you in the next video. Bye for now