Hello my YouTube friends this is Richard founder of Short Term Rental University
and Airbnb super hosts on today's video we're gonna talk about newbies
should you accept somebody to stay in your home that has no reviews I accept
people that have no reviews in my homes all the time am i more comfortable with
people with reviews absolutely but I do my best to get very comfortable with
that and I want to share with you the steps and the processes that I go
through to help you accept people with comfort that are great guests that have
no reviews so the first thing I look for is have they been verified have they
provided all their government ID and so on to Airbnb and are they like willing
participants in the Airbnb community and if they have done that that gives me a
feeling of comfort now it doesn't mean that they're a good fit for me and my
place and my rules but it does mean that they're good like law-abiding Airbnb
citizen and they're willing to share their real identity with Airbnb if they
haven't done that that's a little sketchy and I will often go back and say
please go ahead and do that now in the interest of full disclosure that's
really rare most of the people that are coming to my home at my price point have
already given Airbnb like all of their credentials and they've already been
approved but if that isn't the case for you make sure that you ask them to go
ahead and do that and say it's kind of like a deal breaker do it or find
another place so to be clear just because somebody gives an ID to Airbnb
doesn't mean that they're gonna treat your property properly or abide by your
rules but here's the inverse of that if they're not willing to give air B&B
their ID my question is what are they hiding
why won't they and that for me is a deal breaker make your own decisions but for
me I only want people that are gonna be good citizens and it starts with
transparency and trust if I can trust you because I know who you are that's a
great start so typically I'll receive two types of responses and it's
interesting it's not linked from like the person who doesn't give any
information then gives a very short response back or the person that gives a
lot of information gives a long response back I haven't found any sort of rhyme
or reason because again now we're engaging as humans and what I find is
there are people that are now forthright and forthcoming those tend to be the
people that I welcome into my home and they tell me with good reasons why
they're coming and who's coming and so on and then often times that'll lead to
another round of questions where I drill down
a little bit more about you know how long is this business trip or what's the
name of your company or whatever the line of questioning is based on the
information that they've given to me the one that I'm a little bit more
circumspect and I'm less excited about is somebody who seems to be a little
cagey or dodgy or just barely answering the questions it almost seems like
they're trying to hide something and in those instances I will drill down again
and if the answers continue to be sort of cagey and I'm not getting comfortable
then I very clearly just say you know I'm not getting the feeling that we're a
good fit there's a lot of homes in the neighborhood I'm sure you'll find a
great place but I think you know for us this probably isn't a good relationship
and we really care about maintaining our you know guests really comfortably and
happily and we also care about being a great host and just doesn't seem like
we're off to a great start something like that now it does bear mentioning
that there is a percentage and I would say maybe about twenty five percent one
in four when I go back and I ask questions like I did originally what
brings you to town who are you traveling with and so on and so forth I get no
response and that's perfect I don't want to waste my time and energy
with people that don't want to you know communicate with me and don't want to be
direct and so just the act of asking a question has alarmed them put them on
notice and they've gone somewhere else and so like that's great for me I think
one of the things that I want to impart on everybody listening to this video is
instead of operating from a position of fear about vacancy like oh I better say
yes it's two hundred dollars it's a hundred dollars it's four hundred
dollars I need to I need the booking let's operate from a position of like
strength I have an asset I have a home I've got a great Airbnb property it's in
demand if I miss the bad guest then my place is open for the good guests and
that's literally the way I view it in terms of the percentages of people that
I accept that don't have reviews I would say I've accepted maybe 75% of the
people that don't have reviews into my homes assuming that they've been checked
and they've provided their credentials and they've answered the questions you
know reasonably well and I'm comfortable with them I would also say that 25% of
them just never responded or gave very Curt
answers and and then they're just not a good fit
so in closing I don't encourage anybody to hold the fact that nobody stated in
their being be against them or against your business in fact I really encourage
you to view it as an opportunity to introduce them to what a great host can
do how great Airbnb is and then walk them through the process of being a
great guest and leaving a good review and like they can embrace this and it
can be part of the way that they travel for ever and their kids and so on so
let's not be discriminatory let's not hold it against them let's just make
sure that we have a process and a methodology in place that works for your
particular place your particular concerns and you have standards and
you'd like view these things as an opportunity and you don't fear missing
out on the revenue and the income and instead you say you know what there
would be somebody else somebody better so that's the way that I've you know
reviews I encourage you to do similar and until we meet again I wish you happy
hosting also do me a favor please please subscribe to the channel and comment
below with what you do I appreciate it very much thanks
you