Hello there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I will teach you how to pass a US Postal Service job interview!
So, if you have an interview coming up for any job whatsoever with the USPS, please make
sure you stay tuned, watch the presentation fully from start to finish, because I promise
to help make you the STANDOUT CANDIDATE. And to achieve that goal, this is what I will
cover. I will give you a list of USPS interview questions that I strongly advise you prepare
for. I will give you strong, unique answers to common US Postal Service interview questions
to help you prepare. I will give you some tips on how you can be the standout candidate
during your interview. And finally, I will tell you about further resources you can get
access to, including these slides to help you succeed at your interview. So, there’s
four reasons why you should stay tuned. And please also tell me the name of the job you
are applying for with the United States Postal Service in the comments section below and
I will give you some more tips to help you prepare for your particular role. Let's get
started. The first question I want you to prepare for is, tell me about yourself? Now,
this is going to be the first U.S. Postal Service interview question that you need to
answer. My advice is to talk about the skills and qualities you have and also what you will
do if they hire you in the position. And we want to show the hiring manager that we can
ADD VALUE to the United States Postal Service in the role we're applying for. Here is my
suggested answer to help you. Tell me about yourself? “Over the years, I have built
up a list of transferrable skills and qualities that I believe are a suitable match for the
ones required to work at the US Postal Service. I am a hard-worker, I am a good team worker,
I am safety conscientious and my attention to detail skills are second to none. For example,
in my last job role I was often required to carry out time-sensitive tasks whilst following
strict guidelines and procedures - I never let my employer down once. If you hire me
in this USPS position today, I promise to be a committed member of the team and someone
who will make themselves available to work the hours needed to ensure the customer receives
the service they deserve.” That's a very positive and confident answer, and it sets
you up for the remainder of your US Postal Service interview with confidence and determination.
You can either pause the video if you want to and take note of the questions and answers
as we progress together, or if you want to wait, I will tell you soon we can download
my full set of 21 USPS interview questions and top scoring answers, including the ones
we are working through together today. But here's the next question. Why do you want
to work for the United States Postal Service? Why USPS? Now, the U.S. Postal Service hiring
manager wants to see that you've carried out some research and that you are attracted to
the organization for valid reasons. Here's another great answer to help you. Why the
U.S. Postal Service? “I am looking for long-term employment with a company that will enable
me to put my skills to good use whilst also working alongside a team of people who are
all striving to achieve the same goal. Of course, the working conditions and the salary
are both attractive. However, the US Postal Service offers much more than that. I will
get to learn new skills; I will feel proud about the work I undertake, and I will be
able to go on and achieve important life goals with the skills I will learn whilst I am working
for the USPS.” That's another good answer! It's positive and it shows that you've considered
carefully why you want to work for the United States Postal Service. Now, don't go anywhere
because I still have more questions and answers to give you. But when you're ready. If you'd
like to CLICK THAT LINK in the top right-hand corner of the video, it takes you through
to my website, PassMyInterview.com, and you can download my full set of 21 US Postal Service
interview questions and top-scoring answers, including the ones we are working through
together today. But here's the next question. How would you deal with a difficult or complaining
customer? Dealing with customers is an important part of working for the US Postal Service.
And on that basis, you should have an idea of the steps you need to take when responding
positively to complaints. Here's a great answer to assist you. “When dealing with the customer,
I would remember two very important things – number one, that I am representing the
US Postal Service, and as such I will need to act as a positive role model at all times.
Number two, I must always follow my training and the customer service guidelines I will
have been taught when I joined the organization. At all times whilst dealing with the customer
I would be polite and courteous, I would listen to their concerns, I would ask them questions
to get to the bottom of the issue and I would apologize if our high standards had not been
maintained. I would then come up with a resolution to their problem and take steps to make sure
any shortcomings did not happen again.” That shows that you have the confidence to
deal with customer complaints or issues and you understand the steps that you would need
to follow when doing so. But also, more importantly, you are saying that you will follow your training
and that's very, very important. The next question, what would you do if you experienced
conflict with a coworker? Now, obviously, conflict can occur in all teams, but it's
how you respond to it that's really important. Here's the best way to answer this common
US Postal Service interview question that shows you put the interests of the organization
first. Here we go. “I would work to sort things out quickly and amicably. Any form
of conflict at work only serves to hinder your performance and it can be quite negative
in terms of output. At the end of the day, the US Postal Service is there to provide
a great service to its customers, and the only way that can be achieved is if everyone
works together to get all jobs and tasks completed to a high standard. I would speak to the other
person, most probably in private, to see if we can reach a compromise and find a way to
achieve a harmonious way of working. I am confident we could find a resolution and I
am the type of person who doesn’t want conflict anyway, so I would certainly try and resolve
it quickly.” That's a good answer! The next question guaranteed to come up during your
US Postal Service interview. What are your strengths and weaknesses? Now, again, this
is a very common USPS interview question, but make sure your strengths outweigh your
weaknesses and only give a weakness that is NOT A MATCH for the role you are applying
for. And as you probably already know, you can fail the interview by giving a weakness,
a wrong weakness, a weakness that is a match for the job you're applying for. So, we need
to avoid that! Here's my suggested answer. What are your strengths and weaknesses? “My
strengths include the fact I am a good team worker and I realize the importance of being
a supportive co-worker. I am physically fit and strong and someone who has lots of resilience
and determination. I am also a fast learner; I am positive, and you will never hear me
complain. In respect of my weakness, I find it hard saying no to people. In the past,
friends have taken advantage of my good will, but I am learning to say no when I don’t
feel a situation is good for me.” That's great because that answer is loaded with strengths.
You are giving one weakness that is not a match for the job description. It's a great
answer. The next thing to do is please CLICK THAT LINK now in the top right-hand corner
of the video, go through to my page at PassMyInterview.com. Take a look at my 21 US Postal Service interview
questions. And you also have the option to DOWNLOAD THE ANSWERS IN PDF FORMAT, so you
can have them within your inbox within two minutes from now! And it's a great resource
for helping you pass your interview. Don't forget to tell me the name of the USPS job
you are being interviewed for in the comments section below. And I'll give you some more
tips as well. But thank you very much for watching. Please don't forget to SUBSCRIBE.
Please hit the LIKE button. And I wish you all the best for passing your USPS job interview.
Thank you very much for watching. Have a brilliant day!