one of the most frequent job interview
question is definitely focused on
difficulties and in your abilities to
handle them
that's why tell me about a time when you
handled a difficult situation will be
asked for sure in this video I'll be
guiding you through and answer strategy
and give you two clear examples which
you could use in your interviews so
please take notes all of this will be
helping you through the hiring process
I'm murat from emotion my motion comm
recruitment agency look me up on
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useful tell me about a time when you
handled a difficult situation question
can also be asked in different ways such
as what actions have you taken when you
were faced with a difficulty at work how
have you solved a problem at work tell
me about a problem you had to resolve in
your previous position can you provide
me with an example of a time when you
made a mistake and how did you handle it
the fact that this is a basic and
open-ended question means that any
candidate can be asked this it also
makes the candidate to recall an actual
experience instead of giving a general
hypothetical answer so this is your
chance to demonstrate your
problem-solving and critical thinking
abilities together with your ability of
working under pressure how did you
handle a difficult situation question is
clearly competency-based question
designed to evaluate competencies based
on evidence provided by a candidate so
these are four steps to come up with a
winning response formula number one
recall a challenge remember a challenge
that was significant and that you
consider a success it's better to
mention a real professional challenge
not just an occurrence you want to be
able to define how you met this
challenge successfully
number two don't just say what you did
explain how you did it the employer is
interested in learning how you approach
the challenge the actions you took and
your thought process don't skip ahead to
the end result use specifics to describe
what you did to contribute to the
situation number three emphasize the
outcome and what you learned from it
employers want to hire individuals who
can turn challenges into opportunities
when brainstorming and answer think
about ways to emphasize that you made
the most through this tough situation
and finally number four use a star
answer technique to come up with an idea
of structure of the competency-based
question response some of you might be
familiar with a star method but for
those who are not it consists of
situation which is describing the
challenging situation and is setting the
scene task mentioning the task that you
needed to deal with action what actions
did you take to overcome and to solve
things be specific result what were the
results of your actions what happened
after you reacted that way if you want
to learn more about star interview
response technique check out my detailed
videos through the card on your screen
and now just as I promised these are to
answer examples which could be easily
adapted to your interview and to your
situation example number one I would say
one of the difficult situations I
overcame in my previous position was my
lack of outside sales experience I had
remote sales and account management
experience but I have never done a
targeted sales visit to customers it was
really uncomfortable when I started I
was nervous and I felt out of place but
I started to become more confident very
soon due to my knowledge of the industry
and of the product I learned that I
could be a bigger asset
the company in outside sales by meeting
customers face to face I could also
assess their level of interest and
connect with them on a personal level
which eventually resulted in higher
sales this challenge has now become my
favorite part of the job it is also
something I look forward to doing with
your company if I'm selected for the
role of course number two while starting
one of my previous positions
I had a great amount of work that
required my attention in different areas
I started having difficult time keeping
up with the increased workload even
though I was working through nights and
weekends to get it all done I decided to
speak to some of my senior colleagues
and asked them if they had been through
a similar situation I asked them what
suggestions they had listened to how
they navigated through similar
challenges and even shadowed them to see
how it worked out in action I was able
to use the strategies I learned from
them and significantly improve how I
balanced my workload as a result I had
more time and capacity to expand upon
the work and even become creative with
my role thank you very much for watching
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