Welcome to another support video from Sony:
How To: Update your Sony Camera Firmware
Firmware updates ensure stability is improved and offer new features for your camera
To start, make sure your battery is fully charged. If your battery gets depleted during the update
it could cause complications and may even render the camera inoperable.
Check which firmware you currently have in the setup menu (toolbox icon) > Version
Performing the Update:
Navigate to the cameras section of the Sony support website
Here, type your model name into the search bar, to find your specific model
Then, navigate to the downloads section and choose the firmware based on your computers operating system
Either Windows or Mac
You should be able to find the firmware in your downloads folder, you can then open the file.
Now, turn off your camera and remove any memory cards from the card slots
Then, turn your camera on again and press the menu button
Got to settings (toolbox icon) and set your USB connection to Mass Storage
Then, connect your camera to your computer using the supplied USB cable
If your camera has 2 USB slots you can use either
The updater you opened earlier will re-appear and your camera screen will show: 'Follow Computer Instructions'
Turn your attention to the instructions on your computer, and follow them
Do not turn off your camera or disconnect any cables before completing the update
This process could take up to 10 minutes or more
Once the update is completed, click finish but don't disconnect your camera just yet
Before disconnecting please wait for the display to move to the USB connection menu
Then, disconnect from your computer using the remove hardware icon in the bottom right of your desktop
Now remove the USB from your camera and follow any final instructions on the cameras LCD
If you're having difficulties updating your camera, here are some things you can check:
Check your Battery
The update will not start if your battery is below level 3
Restart both Devices
Safley remove all cables from your camera and computer,
Remove the battery from your camera and re-insert after several minutes, and also restart your computer
Follow the link in the description for more info and downloads for your camera on the Sony Support website
Thank you for watching