Hi guys, David and David here from payetteforward.com and upphone.com, and in this video, we're
going to explain what to do when your iPhone XS, XS Max, or XR is frozen.
And if it's frozen, as you know, it means that the software has crashed and is not responding
to anything that you do.
So, the software listens to everything on the iPhone.
It's called listeners, actually, to events.
Events are things like you touch it, and it's not working.
What's the first troubleshooting step?
Well, we're going to hard reset our iPhone.
The software, right!
So to hard reset an iPhone XR, XS, or XS Max, you're going to tap the volume up button,
tap the volume down button, and then press and hold the side button until the Apple logo
appears on the screen.
Yep.
Could take 20 seconds, 25 seconds.
Just keep pressing and holding.
Don't give up.
Yep.
Just keep holding.
Especially if the iPhone's frozen, that means that there probably is a software issue and
it's going to take a little while for this to happen.
When you see the Apple logo, you can let go.
And this is when you're probably going to have fixed the problem.
Yep.
But you might want to keep on watching this video because we're going to talk about some
permanent solutions.
Yeah, I mean we fixed the temporary problem, but there's still a deeper underlying software
issue on your iPhone that hasn't been resolved.
So right now — now that your iPhone is — 99% of your iPhones are back on, make sure to
save a backup right now, whether it's iTunes or iCloud.
We have a video on how to back up your iPhone to iCloud.
We'll link that in a card above in the description section below, and we have great article on
how to back up your iPhone to iTunes on Payette Forward and we'll link to that as well.
Super important.
Just plug it into the computer, click on your phone, click backup now — right — pretty
simple.
So there are two main software things that we can take a look at.
One is the iPhone's operating system itself or iOS, which is kind of like the parent,
and then there are all the little apps that run on your iPhone.
Apps aren't supposed to be able to crash your entire iPhone.
But I've seen it happen before if one gets out of control and starts hogging up all the
resources, especially if it's not an app that was developed by some big company.
Sometimes apps get outdated.
Apple's supposed to be perfect, but in truth, apps crash.
So, if Every time you open an app your iPhone gets slow, or if you know what that app is
— you might have a feeling about what this problem is — delete the app.
If you can find a different one, that's great.
If not, just reinstall the app from the App Store, and sometimes just doing that will
fix the problem.
Let's say it's not an app though.
Let's say it's not an app.
Well, then we should Reset All Settings and try to eliminate that software problem wherever
it may be.
Yep.
So this is the easiest version of solving an iOS software problem.
Yeah, so we're going to open the Settings app.
We're going to scroll down and tap General.
Scroll all the way down to reset, tap Reset All Settings and then tap Reset All Settings
again.
I won't do it now because I don't want to reset all my Settings because that's a pain
in the butt.
I's not too big of a deal — I mean, like it erases all the wallpaper — Wi-Fi passwords,
Bluetooth devices.
So it mean it takes — it's not that big of a deal, but it's a little bit of work to
set your iPhone back up.
Takes 5-10 minutes to set your iPhone back up.
Right.
And now we're going to talk about the "big hammer", as I used to call it.
It's kind of stupid name for the DFU restore, which is a device firmware update and it's
the deepest type of restore that you can do in an iPhone.
A DFU restore erases everything on your iPhone first.
So as David said, make sure you have a backup.
And then it puts it all back on again.
If you go to an Apple Store with a hardware problem, they're going to try to DFU restore
your iPhone before they're going to give you a replacement because they think they know
everything, right?
I'm just kidding.
We did know everything.
We do have a great DFU restore walkthrough.
We'll link to that in the description section below and a card up above.
If the DFU restore doesn't fix the problem, there might be a hardware issue with your
iPhone, especially if you know, water damage a big one.
I don't know what happened to my phone.
You're kind of in trouble there.
Right.
But if you do have a broken iPhone, UpPhone is a great resource to get a new one.
UpPhone is our new cell phone comparison site.
It's kind of like the Travelocity of cell phones.
I've been saying that lately.
You can compare every phone and every plan in the U.S. online, and find one that works
for you.
You can also take a look at deals, and you might be able to save a lot of money.
If you want to find a great plan with a great carrier, sometimes you have to pay a lot more
with that carrier, but you can find other carriers that use their networks.
There's a lot there.
It's kind of cool.
I mean, if you're not interested in a new phone, take your frozen iPhone into Apple
and you know, see what they can do.
If they can't do anything, you might be — it might be time for a new phone.
It might be time for a new phone!
Yeah.
So that's what to do when your iPhone XS, XS Max, or XR is frozen.
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