okay so welcome to pbteck i'm prince and in this particular video i'm going to show
you how you can actually solve your e-16 error so e-16
normally appears on paid tv decoders such as dst vigo tv any other ptv that you are using
whenever the e-16 appears on it know how you can actually solve it and then how you can avoid the
assisting error at the first place so it system normally indicate that that is lack of connection
between the paid tv company their system or their platform and then your account or your decoder
so easiest thing normally counts whenever you want to make the payments
and it's not yet taken into effect or your info have not been updated
for the channels to start displaying on your siri all right so using the dstv recorder whenever you
are showing the existing error that's another thing that you should do to clear the arrow
and there are some things that you should avoid in order not to experience the arrow at the
first place so the e-16 error normally if you don't want to explain the existing error make
the payment at the right time whereby there is availability of their network or a stable network
to let your update your upgrade take into effect instantly or within some few minutes so
with a dst system whenever you have to upgrade or downgrade your package
or repair your subscription drawing nice getting to midnight their network is not that stable
so make sure any time that you are to make the payments you can make the payment during daytime
you can possibly get payments anytime at all but take note that if you want to make the
payment during nine times getting to midnight you are likely to restrain the e-16 error
so make the payment during daytime to avoid the assist in error at the first place
and anytime that you want to make the payment turn the decoder on even if you are out of phone make
a request for someone to actually stream the decoder on in order not to experience the 16
arrow at the first place if you are issuing the existing error on your decoder at the moment you
can solve it yourself without calling any dstv office or any installer to actually worry them so
the first step that you should take to clear this existing error is to reboot the decoder server
about two to three times and then do it for 15 minutes 10 to 15 minutes if there is no
positive outcome the channels are not yet displaying the next option or the next step
is to actually reset it to factory default so with a reset if you don't know how you can actually set
your dstv recorder or your go tv or any paid tv with the dstv record i'll place a link up here
you can click on it and watch how you can actually reset your decoder to factory defaults and scan
together three channels on it wait for about 10 minutes and you're probably gonna get your
channels working perfectly if there is no positive outcome after these two steps
that's reset to factory default and everybody need to could if there is no positive outcome the next
option is to actually use the self-service the dstv self-service so dsd we have made it possible
for its customers to actually solve their program by their own using the self-service so with the
sense that we have the same service using the app that's my dstv app and the self-serve is using the
shortcode so with a shortcode we have shortcode for every country so the shortcut will be listed
on your screen here so pick the shortcode of your country and and the iuc number
of your decoder with the iuc number you're gonna find it at the back of your recorder
the recorder itself or the box they used to place on stickers out there that have the are
you cinema or the smart kind of so you pick out this iu cinema or you go straight to the menu of
your decoder put it on general information and then help generate information and you're going
to find the information of your decoder the uc number is available there but you can also put it
on any channel that is not working the iuc number will pop up on your screen so with the iuc number
you type in reset capitalities plus the iu cinema that's mascara number and then you
send it to the short code of your country and then we wait patiently for some time
for your channel to be reconnected back onto the system to actually enjoy your channels
so using the short code and it's not working you can use the self service with the app so on
the app you need to log in with your iuc number and a mobile number or a smart number you have
okay so after logging in you go through the app and then select fixed arrow select the exact
error that's the existing error and then proceed after proceeding you need to wait for some time
for the error to be cleared on your decoder after going through all these necessary things and
you are still experiencing the same error the last option is to call the stb office
to ask for help all right and then whenever you are making a call make sure that you have enough
air time because they're gonna deduct as a normal rate all right so if you find this video helpful
and you are new here i got to do subscribe like the video share on other platform that
i saved youtube videos all link and will be blessed all right thanks for watching
you