hi there everybody my name is Richard
McMunn from the interview training
company past my interview comm and in
this video tutorial I'm gonna teach you
how to answer any kind of interview
question when you have no experience
now I've received numerous requests for
this tutorial and people are saying to
me in the comments how do I answer these
questions when I have no experience well
I'm going to teach you exactly how to do
that throughout this tutorial so please
make sure you stick around and watch it
from beginning to end before I get into
the questions and answers a very warm
welcome to this tutorial that's me there
on the right hand side my name is
Richard McMunn and I've been helping
people like you to pass their interviews
for over 20 years now I really enjoy
doing it and in this video I'm gonna
teach you how to answer interview
questions with no experience so if
you've not had a job before or you don't
have any experience of the particular
skills such as customer service or team
working or working under pressure this
tutorial is gonna help you to give the
best answers possible so I'm going to
give you some answers and during the
video I'll tell you where you can
download these as well but I do
recommend you take notes as we progress
as always please make sure you subscribe
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enjoy the answers and the content that
I'm providing you with today I would
very very much appreciate it if you gave
the video a thumbs up thank you guys I
appreciate it okay let's get straight
into it question number one of your
interview tell me about yourself and why
you are suited to this role this is
guaranteed to be the first question two
tips before I give you a brilliant
answer to this question now this is
going to be the first interview question
and in my opinion it is the easiest to
answer if you have no experience my
advice is to use strong words and
phrases that are attractive to the
employer the person who's interviewing
you so make sure you use strong keywords
and phrases that resonate with them in a
positive manner and I'll give you some
in a second of what to say tip number
two make sure you answer the question by
focusing on the strength of your
personality your enthusiasm for the role
and what has attracted you to their
company now I believe that enthusiasm
and a desire to work for a company far
outweighs any kind of experience I would
rather employ somebody who is
enthusiastic and who has a strong
positive personality because then I can
teach them in the role okay so there are
some advantages to not having had any
experience before so here's my suggested
answer to the interview question tell me
about yourself and why you're suited to
this role I'm an enthusiastic
professional loyal and hardworking
person who has been working towards
applying for this job for many months
now now I am someone who believes their
personality will be a big asset to an
employer not least because of my
dedication to my work my willingness to
go above and beyond what is required but
also my hunger for learning and
developing new skills I'm particularly
attracted to your company because I want
to work for someone who is ambitious
innovative and who gives their employees
the opportunity to thrive and I'm sure
you'll agree that's a very strong answer
if you have no experience it's actually
a really good answer even if you do have
experience because you're being upbeat
and you're being positive in your
response and like I said before if you
stick around from beginning to end I'll
tell you where you can access these
answers and to help you prepare fully ok
question number two why should we hire
you pretty much again guaranteed to be
an early question during your interview
why should we hire you two tips tip
number one make your lack of experience
working your favor so use this as a
strength until the panel you are fresh
you're enthusiastic you're hungry and
you're ready to get started now you want
the interview panel to hire you because
of your passion for the job and how much
you are attracted to their company now
you therefore need to have what is
called a point of interest relevant to
their company to talk about so I'm going
to give you a point of interest in a
second which you you can use in any kind
of job interview so here we go why
should we hire you here's my suggested
response if you have no experience I am
the best person for the job because I
have a great passion for this type of
role and the skills to work to a high
standard I believe job satisfaction
comes from two things firstly it comes
from working in a role your skills are
most compatible with and secondly it
comes from working for a caring and
snoozy a stick and forward-thinking
employer like yourself now whilst
researching
company I kept coming across your
innovative and exciting plans for the
future and I very much want to be part
of them for example whilst reading your
website I found out that one of your
recent new product launches has been a
great success with your customers I
believe I would get a great sense of
pride from working as part of your team
that delivers excellent customer service
whilst also striving to meet your
company objectives time and time again
now again that's really enthusiastic
it's upbeat and it uses positive
keywords and phrases that will resonate
greatly with the interview panel but
that point of interest is significant so
you'll see at the second part there
I say whilst reading your website I
found out that one of your recent
product launches has been a great
success so you are researching them and
you're giving a good reason why they
should hire you so next question tell me
about a time when you worked as part of
a team to achieve a difficult task now
this is one of the questions in addition
to a customer service type which we'll
come unto in a second where people have
difficulty answering it when they have
no experience but I'm gonna give you a
great answer today so two tips first of
all although you don't have any
experience you can still give a
brilliant answer to this question my
advice is to tell the interview panel
the main qualities that are required to
be an effective team member and also the
benefits of a strong working team
approach so if you know the qualities
required to be a great team member then
there's no reason why you can't work as
part of a team to achieve a difficult
task and not many people know the
qualities of effective team working and
I'm going to give them to you also the
second part give them a non-work
scenario where you've worked with other
people to complete a task now this could
either be a sporting event something
you've done at home as part of a family
and family task or something else that
you've done where you have completed
something and achieved something of
success so when answering this question
focus on giving them the team qualities
and then give them evidence of a
non-work related task so here's my
suggested answer to the question tell me
about someone you worked as part of a
team to achieve a difficult task here we
go first of all I have a good
understanding of the qualities required
to be a strong team worker you need to
be someone
who can listen to the team brief
carefully then be capable of focus in
intently on the ting goal you should be
able to support the other team members
but also be flexible in your approach to
the task in case you need to change
direction and also work hard together to
complete the task to the best of your
abilities I can actually remember one
team task I was very proud of I actually
helped a couple of years ago organize a
charity event in my local town and I was
part of a team of five people now we set
the goal of raising 500 pounds for a
local good causes and my job as part of
the team was to approach local
businesses to raise sponsorship I worked
hard and demonstrated a resilient
approach to the task it wasn't long
before I hit my goal and once the actual
charity event came around we were
already over the target amount now the
event proved to be a huge success and I
genuinely believe it only happened
because of the strong teamwork in
relationship we had and how we all
pulled together to make the event work
so that can be used in any kind of
scenario but the first part is really
important is to say that you understand
the qualities required to be a strong
team worker and that would win it for me
if I was interviewing you okay next
question
explain the time when you delivered
excellent customer service now again a
lot of people say to me I want I'm
applying for a customer service role but
I don't have any experience of working
in customer service how do I answer it
I'm gonna give you a brilliant answer
two tips first of all if you have no
experience obviously these type of
behavioral interview questions can be
harder to answer however my advice is to
focus when answering the question on
these three things tell the interview
panel your understanding of what great
customer service is what the skills you
have that will be relevant to delivering
great customer service more importantly
your observations what I mean by that is
over the years when you have observed
people giving really good customer
service and what you learned from that
so you can use this when answering any
kind of behavioral interview question
when you have no experience tell them
your understanding of what it means the
skills you have in your observations now
the second part the second tip is tell
the interview panel about the times
you've seen excellent customer service
throughout your life and how you would
replicate the good bits that you
witnessed so here's a great answer
explain a time when you delivered
excellent customer service here we go I
am someone who understands the
importance of excellent customer service
and I realize your business will not
survive or develop if your employees
don't deliver it now during my life so
far I've been an enthusiastic observer
of people who work in customer service
roles and I've witnessed both brilliant
customer service and also poor customer
service - based on the good elements are
witnessed I would always make sure the
customer feels welcomed I would be
polite and courteous at all times I
would listen to their concerns and
requirements and I would go all out of
my way
to deliver the best service possible I
would always focus on making their
experience so good that they would come
back to you time and time again a really
strong answer to that question if you
have no experience next question what
are your strengths now first tip this is
your opportunity to showcase the
strengths you have that will be a
benefit to their organization and
questions of this nature in an interview
you're on a level playing field with
everybody else okay because you can
really showcase your strengths now my
advice is to list the seven key
strengths that are appealing to any
employer and here they are right now so
these seven key strengths are really
appealing to anybody throughout my life
I have consistently demonstrated seven
key strengths these are an ability to
work hard to complete any task a desire
and passion to do everything to the
highest standards possible a desire to
work as part of a team to complete
difficult tasks a willingness to learn
and develop continuously an
understanding of the importance of and
being open to change having a positive
attitude to everything I do and having a
loyal trustworthy and honest approach to
the work that I carry out now I believe
if you hire me you will be impressed by
my work ethic and my professional
approach to everything I do and if you
gave me those seven key strengths I
would be very attracted to you as an
employee next question this is the
opposite - what are your strengths what
are your weaknesses which you will get
asked during your interview whether you
have any experience or not so in my
opinion this is one of the easiest
questions again to answer if you have
zero experience but make sure you only
use a weakness that
not a match for the job description so
for example if you're being interviewed
and you're required to work with other
people as part of a team
don't say I prefer to work alone so use
a little bit of common sense when coming
up with one weakness the second part
give a weakness that could be construed
as a strength so here's a great answer
and here's exactly what I mean by that
here we go my weakness is that I
sometimes take on too much and I find it
hard to say no to people now on
occasions this approach hasn't really
helped me as I simply can't let people
down
I then end up putting too much pressure
on myself to do things for others but
however I am learning to say no when the
time is right now from a work
perspective I actually think this will
be a strength as I will always work hard
for you as my employer and I'll be
honest at all times and I'll do
everything to the best of my abilities
ok now I hope you found those useful if
you would like to get access to those
answers click the link below the video
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tour comma I'll put the link below the
video don't forget also if you've got an
interview coming up tell me what it is
in the comment section below and I'll
give you a list of questions to prepare
for I hope you've enjoyed that video I
genuinely want you to pass your
interview thanks for watching guys I
wish you all the very best don't forget
to subscribe because I'm doing these
videos every week now and I wish you all
our very best in your pursuit to pass in
your interview take care and thank you
very much all the best