fix your hp laptop when you turn it on
and can hear the fans or hard drives
working but the screen remains blank
reset the laptop to attempt to resolve a
blank screen
press and hold the power button until
the laptop turns off
and then disconnect any cables including
the power adapter
if your laptop has a removable battery
slide the battery release latch and then
remove the battery
press and hold the power button for 15
seconds
reconnect the power adapter to the
laptop and a wall outlet but do not
reinstall the battery if you previously
removed one
press the power button to turn on the
laptop
if the screen remains blank continue to
the next step
test the laptop video card by connecting
to an external monitor or television if
you have one available
connect an hdmi vga or display port
cable from the laptop to the external
monitor or television
the supported connection type might vary
depending on the laptop model and
monitor or television
if the monitor or television remains
blank press the f4 key or the function
and f4 keys to switch the display to the
external monitor
if the monitor or television displays
correctly go to hp.com forward slash
drivers to install the latest graphics
drivers for the laptop to fix the blank
screen issue
if the screen remains blank disconnect
the cable used to connect to the
external monitor or television and then
continue to the next step
recover and install the last working
version of the bios
during this process make sure the laptop
is plugged into a wall outlet
press and hold the power button until
the laptop turns off
press and hold the windows and b keys
then press and hold the power button for
one second and then release all three
the power led light remains on and the
screen remains blank for about 40
seconds
if the hp bios update screen displays
the issue is resolved if the screen is
still blank continue to the next step
if your laptop has a panel to access the
memory reset the memory modules to make
sure the connection is secure
disconnect the power adapter from the
laptop and power source
press and hold the power button until
the laptop turns off
remove the access panel and set it aside
on each memory module push out the two
securing latches to release the module
and then slide it out to remove it from
the computer
avoid touching the metal contacts when
handling the modules
reseed the module in the bottom slot and
slide it into place
push down on the module to lock the two
securing latches in place
if equipped repeat this process for
installing the second module in the top
slot
reinstall the access panel
reconnect the power adapter to the
laptop and a wall outlet
press the power button to turn on the
laptop
if the screen displays the issue is
resolved
if you previously removed a battery turn
off the computer
reinstall the battery
and then turn the laptop back on