hello and welcome back to the kcc channel i'm rob and i hope you're having a wonderful day today
today we're jumping into some malicious compliance before we start if you haven't
yet make sure you check out the kcc discord listed at the top of the description down below
you can talk to me there and a bunch of kcc fans it's completely free and i look forward to seeing
you there our first story today comes to us from sato sun won't fix your buggy software
that costs us thousands of dollars per year fine pay our bills then let's jump right in
i am the av supervisor for a large company that hosts events specifically i look after
quotes for the technical side of corporate events giving clients access to projectors microphones
speakers etc etc for their large corporate presentations meetings and whatnot i also
manage and brief the floor crew who actively run the events we use a program to book our equipment
which while powerful is a bit laggy on the average computer and is also extremely expensive per year
about two thousand dollars per user per year and there's about 30 of us in the company that use it
relative to how much our company makes per year it's a pretty hefty cost it's a good program when
leveraged properly but sometimes it can drive you mad with its weird way of doing things
one important feature of the program is that it tracks the booking of all equipment everywhere
including time for packing it into a room and packing it out of the room this is useful because
it prevents our team from overbooking equipment if it's not available the system won't let you book
it there's no way around that if i am short on equipment i can book extra equipment from another
rental company and on charge that to the client when i know in advance that i need to do that
anyway cube big presentation from the booking company showing their latest version of the
booking software it's great it's faster it's better than ever we have a busy week come up
and i am flat out floored with paperwork pulling a 60-hour week our company is fantastic with
overtime we don't get overtime pay but we do get time in lieu our bosses are totally cool about it
so if i work one hour overtime i get one hour off the following week do a 60 hour week and you get
20 hours off later anyway one of my floor crew comes to me hey op this equipment isn't available
we've already got it out on another event what it should be available no it's definitely not
i just set it up for another event two hours ago and that event is running for three days
cue me running back to my desk and rechecking all my paperwork fyi equipment lists going out for
events is often over 100 lines long hence why we don't do manual checks for overbookings the system
should do it as it turns out all our equipment was overbooked multiple times in many cases overbooked
on three events or more i make multiple phone calls to rental companies and bring in rental
equipment on short notice that's expensive and i can't charge it to the client on such short notice
if you took our expected profits for that week you could add a negative symbol onto the front
and that'd be our new profit i log a job with the company that makes our booking software
and then proceed to double check all our upcoming events oh boy a lot of overbooked equipment
note these events are often independently created by multiple people at different times of the year
there's no way they'd themselves check if the equipment was available it's just not feasible
hence why we rely on the system that up until now worked the booking software company is extremely
dismissive saying that it's a rare glitch and that they'd look into it queue one month later
and still no fix i'm now spending significantly more time double checking all of our events for
overbooking the booking software company still doesn't care about a small-ish company like us
frustrated i ask my boss for a copy of our service agreement with the company he's as annoyed with
the situation as i am so we go through it together turns out there's a clause in there saying that
the booking company would provide compensation in the event of total system failure in the event
that the system can't even be accessed well we definitely call this a system failure of sorts
its failure is costing us a lot of money so we send the bills of all our rentals that cover
over bookings to the booking software company that gets their attention quickly when the total bill
amounts to more than triple how much they make off of us each year booking software company says
hey op what's with these bills here's the job reference you still haven't responded to
after two months now and here's the link between each rental and each event that's overbooked uh
there's no way the system is letting you overbook equipment and you can't send the bills to us for
every event that's overbooked alright let's test it the booking software company shares their
screen as well logging into our version of the booking system they proceed to book some equipment
that should 100 percent not be available true to their word the system doesn't let them do it
i then book the exact same equipment on the exact same event but from my computer my boss as witness
the system lets me do it without any alarm this surprises them and they start talking
about potential fixes they also say they're willing to pay for the rentals up until now two
months later we're still billing them for every rented equipment and they're still paying without
questioning and we still don't have a fix i've changed the procedures to check for overbooked
equipment though so we aren't running around like madman trying to fix things last minute anymore
it's interesting to me that the company didn't just roll you back to a previous version of the
software that they knew worked while they tried to work out the bugs on the new one that ended up
costing them a lot of money makes you wonder how many other things this company was doing wrong
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daily reddit stories our second story today comes to us from kath joy make up a bs lunchtime policy
to appease the office drama queen sure i'll follow it to the letter let's jump right in
many years ago i worked in back office support in a large office with lots of departments generally
speaking we had core hours especially for lunch core lunch hours were between 12 and 2 meaning
you had to take your lunch sometime between 12 and 2. different departments had different rules for
lunch depending on their needs for example the call center had a strict rota for when people
could take their lunch since they needed constant phone cover however i was in back office support
things were a lot more relaxed because we rarely took phone calls most of our work came in the form
of tickets and tasks logged through our system and emails from other departments with general
queries the only requirement was that at least one manager and two members of staff had to be there
at all times in case a colleague from another department needed to see us or in an emergency
call us so generally we could take our lunch any time we wanted as long as it was between 12 and
2. there was no policy telling us when to take our lunch aside from the one i already mentioned
i would always take my lunch at 12 28. the reason was i actually wanted to take it at 12 30
but one of our call centers was the floor above us and they stampeded down the stairs at 12 30.
i had been in an accident some years ago that gave me issues with my back and hips so i could
be a little unsteady on the stairs so i left at 12 28 so i could avoid the call center stampede
i suppose i could have gone at 12 but the staff canteen was never set up and never had food ready
at 12 hence why i left at 12 28. now i always restarted work at exactly 1 28 sometimes a few
minutes earlier an hour was far too long for me so i was often back at my desk nursing a coffee while
scrolling through my phone which we were allowed to do as long as we were on break by around 1pm as
well however if a colleague came to me and asked for help i always helped and just added the time
i was helping them to my lunch so if i spent 10 minutes helping a colleague i'd come back at 1 38.
all this would be logged in our timesheet i wasn't doing anything outside of policy we were
allowed to do this anyway one of my colleagues had obviously noticed let's call her mindy
mindy considered herself the queen bee of the office everything had to be done her way she
was perfect and she always tattled on people for petty stuff like that one of our colleagues used
too many staples or that colleagues were literally a few minutes late or took too many pee breaks
she literally had a tally of how many drinks and pee breaks everyone took so she could tattle she
even once tried to tattle and say one of my colleagues came in drunk and she could smell
it on her breath what she could smell was lem sip and cold meds the colleague she was tattling
on had a cold unfortunately mindy was also our manager's favorite employee so she got away with
a lot so she tattles to our manager about how i'm always leaving for lunch two minutes early
and yet often come back late my manager tears me a new one for this i explained to him that
the times i come back late are when i've helped a colleague and he should see it logged on the sheet
i also explained why i leave at 12 28 he then says yes well whether it's two minutes or not we have
core hours in this office i say yeah twelve to two i can take my lunch anytime between 12 and two
12 28 is within those core hours so he then tried to say no in our department we have a policy of 12
30 to 1 30 to make sure enough people are in the department i say i've never heard of this policy
this has never been the case but he brushes me off and says you take your lunch at 12 30
and come back at 1 30. you don't deal with any queries or anything that will delay you
just take your lunch on time and come back on time no exceptions okay then that's exactly
what i'll do no matter what i am doing even if i'm in the middle of a task i get up and go to lunch
even if i'm at my desk and a colleague comes to me i tell them i'm on lunch and i come back later
then surprise surprise mindy comes along with an urgent query at 1 10. i look her dead in the
eye and say sorry i'm on lunch she storms off to our manager to tattle on me i get called into his
office because she had lodged a complaint against me for bullying her and being uncooperative mindy
is in the office with my manager acting as a mediator and he asks why i refuse to help her
she's grinning maliciously with her trademark you're going to get it face she spoke to me
at 1 10. i had 20 minutes left of lunch you said the policy is 12 30 to 1 30 no exceptions i said
smiling mindy looked like she wanted to slap me and my manager was furious but knew he couldn't
do or say anything because that was what he said eventually the manager ended up being promoted
and moved to another department our new manager had no patience for mindy's excessive tattling
and at one point shouted at her this isn't primary school and i'm not your teacher go back
to your desk and focus on your own work instead of everyone else the new manager also rescinded the
no exceptions bs policy my manager had made on the spot and as long as we came back on time
and didn't leave the department understaffed she couldn't care less when we took our lunch
i love how o.p was trying to manage their time right down to the minutes and it makes you
wonder how much time mindy was spending just by tattling on everybody at every situation
new boss at the end of that story definitely did themselves a favor by putting mindy in their place
our next story today comes to us from lucario stormblade my job or my education which one
will get me better options let's jump right in when i was going to college for criminal justice
for those curious i had taken up a part-time job working at awful house as a part-time prep cook
under the delusion and promise that they would work with my schedule everything was fine for the
first half of the semester i was finishing classes at 3 p.m getting dressed for work and clocked into
my job at 5 pm sharp to work 5 to 9 pm 5 days a week then comes the finals which in my college
ran a different schedule than my actual classes for some reason don't ask me why i don't work
in administration it was weird to me as well my monday and tuesday final were ok as they finished
by 2 30 pm wednesday's final finished at 4 30 pm and thursday and friday's finals started at 2pm
and finished at 5pm since college and my job were across town and i was either walking taking the
bus or riding a bike i knew i wasn't making it on time to clock in at my scheduled time
for wednesday thursday or friday so as i handed my final schedule to my manager i had asked for later
work times those three days or let me work that weekend to make up for the time i would be missing
you need to choose your work or your education the manager replies you college kids give me nothing
but trouble but sir you said you would work with my college schedule and this final schedule is
important i tried to say back no i said i would work with your college schedule as this final
schedule doesn't exactly align with your college classes i'm not obligated to work with it if you
don't like that you can just quit no problem i replied taking off my apron visor name tag and
was about to take the shirt off when the manager squeaks out what are you doing i'm quitting
effective immediately you won't comply with my finals you're not obligated to i used air quotes
on that so in order to assure a passing grade in my classes i have to attend the finals took
my shirt off and piled everything on his desk i grabbed my other shirt that i had worn in that day
put it back on and walked out i never worked another food job again so as was mentioned in
the comments on this one they seriously made you choose between college and part-time prep
cook job at waffle house are you serious they thought you'd actually choose waffle house
last story for the day comes to us from lmf design this might be too spicy for you let's jump right
in my mom told me this story last weekend of something that happened to her back in the late
70s or early 80s she worked in a belt factory that employed a diverse array of people folks from all
over the world and with different backgrounds one of the friends my mom made was azra a woman from
india ezra found out that my mom likes food from other countries so she started bringing
in homemade indian food for her to try azra also learned that my mom likes spicy food so she would
bring her in homemade pickles indian pickle is nothing like american pickles which are sweet or
pleasantly sour indian pickles can be extremely spicy but my mom was friendly and willing to try
new things so she happily ate whatever aswara brought her one day at lunch azra gave my mom
a container of cooked rice and some mango pickle this particular pickle was wildly hot but by now
my mom had built up a tolerance for spiciness and eagerly tucked in the factory also employed men
who were on work release from a nearby prison some of these guys were cool and trying to put their
past behind them not sylvester he was a real jerk always being mean to people including my mom while
mom was eating the rice and mango pickle sylvester came up to her and said all tough like what's that
you're eating oh responded mom it's indian rice and mango pickle give me some demanded sylvester
this isn't the first time sylvester had bothered my mom but she thought she could make it the last
batting her eyelashes innocently she said i'm not sure you'd like it sylvester it's pretty spicy
but like the rude bully he was he insisted she'd give him a taste so she gave him a big spoonful of
rice making sure there was plenty of mango pickle to give it some flavor sylvester grabbed the spoon
and shoved the food into his mouth as a big tough alpha male he couldn't let on that the food was
anything but delicious but it was clear that he was suffering he finally swallowed it down
after that he left my mother alone so there's a part of me that really wants to try an indian
pickle now but i know as i've gotten older my system really doesn't like spicy stuff anymore
i wonder if it would be worth it to give it a shot i might have to ask rahul my editor because he's
indian he might be able to suggest how i could make some of this hmm we'll give that a shot check
out all 4 ops linked in the description down below don't forget to join the kcc discord link at the
top of the description i thank you for watching have a wonderful day and we'll see you tomorrow