Hey guys, David and David here from Payette Forward and in this video we're going to explain
what to do when your iPhone power button is not working.
Right, so you're looking at your iPhone.
First question is are you pressing the power button and it won't move?
Is it jammed?
Or are you pressing the button and it feels normal but phone isn't doing anything?
In either case, the first thing we want to do is give ourselves a good little backup
and fortunately Apple built one in AssistiveTouch so we can set that up real quick.
I'll set up a virtual button on the screen of your iPhone.
It can do a whole bunch of cool stuff that you do in turn off restart software power
button.
So open the settings app tap General tap accessibility tap AssistiveTouch.
It's here somewhere.
There it is.
And turn that switch next to AssistiveTouch indeed.
There's a little virtual button.
You can drag it all over the screen, right.
You can press it.
You can do stuff.
You can press device, press device and then if you press on all blocks Yep, the lock screen
button is the power button.
Look at that.
You can slide it power off your iPhone.
You can pretty much do anything you want.
Yeah, so let's leave it for now.
Yeah, so we have AssistiveTouch turned on that's our backup.
If you really wanted to you could just kind of deal with that and live with that for ever.
Well, not necessarily because if the power button feels normal to you and you could press
it but it's just not doing anything.
It could be a software problem because it's your iPhone software that decides what to
do when anything happens.
So the power button gets pressed that's an event gets set to the software and the software
is not working right?
It's gonna be like I don't care now before we get to the deeper software fixes.
One thing we want to recommend real quick is if you're using a case on your iPhone try
taking it off and using the power button, then sometimes those cheap cases they just
don't work.
Well so you took off your iPhone case power button still isn't working.
And what do we do?
The first thing we're going to do is troubleshoot the software and then we'll move on to Hardware.
Okay.
So a good first step with any software issue is to hard reset your iPhone.
Now, how are we going to hard reset your iPhone if the power button isn't working well, A
little bit different but we're going to actually shut off your iPhone using the settings app.
So open the Settings app, tap General scroll all the way down to shut down that we should
mention here.
Yeah in yourself while by power button is working more on how am I supposed to turn
it back on again?
And I'll say well hold your horses.
What you need to do is if your iPhone is off and you plug it into power it will turn back
on of its own accord.
Now, that's not what I was going to say.
I was going to say that the shutdown button is a new iOS 11 thing.
So if you're running an older iOS version on your iPhone, you might not see the shutdown
option.
This is a good point.
You can turn off your iPhone using the AssistiveTouch button like we showed you device press and
hold lock screen swipe Slide the power smartypants.
So you shut down your iPhone shut down slide to power off connected to a power source and
your lightning cable and turn to turns back on automatically.
So now we're going to test again is your power button still not working or does it work if
it works now all of a sudden we've got a software issue and we need to fix that.
When a hardware component isn't working because of a software issue though.
It's usually a pretty deep software problem.
So what we need to do is a dfu restore and we've got a great dfu restore video to walk
you through the entire process of the dfu restore will link to that in the card above
up here.
And uh, yeah, so you if you if you restore your iPhone restored its restored, well, it's
not working then we got to get repair.
But before let's just back it up and if you're a power button is stuck.
Let's say you were one of these cases where it was working before but maybe it doesn't
feel right or it's totally stuck in.
What do we do?
Well, I do nothing like it's pretty sad and you probably don't want to try to break into
your iPhone because you could end up doing more harm than good.
Yeah.
I mean once these things are gone.
There's like a little spring fits inside the phone that makes it all, you know, it works
makes it Poppy and springy but if soon as that goes, you know, you're done got over
party over so you need to get your iPhone repair and we recommend Apple if your AppleCare+
or Puls and on-demand repair service.
They'll send a technician to you to repair your Phone on-the-spot with a lifetime warranty.
Yeah, it's great great service.
We recommend it will leave links to Apple and Paulson description section below and
that is what to do when your iPhone power button isn't working.
Thank you guys for watching this video leave a comment below if you enjoyed this video
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immediate update whenever upload a new video how we going to hard reset buttons not working.
We're going to go to the settings app.
They're pretty cool.
Okay shutdown shutdown, wait a minute.
No, there's a reset reset right there reset reset what reset?
How do you do a hard reset?