UNAPPOINTED CLAIMS. IF YOU HAVE A QUESTION, TEXT US AT 916-321-3310.
JOINING US RIGHT NOW IS LORI
LEAVY FROM EDD.
LET'S JUST MUNCH RIGHT INTO IT.
WHEN WILL PEOPLE BE ABLE TO GET
THROUGH TO ED E?
>> THANK YOU SO MUCH AND WE
REALLY DO UNDERSTAND THERE ARE
SO MANY PEOPLE OUT THERE WHO
ARE IN NEED THIS ASSISTANCE AND
SO MANY PEOPLE ARE NEW TO THIS
UNEMPLOYMENT INSURANCE PROGRAM.
A COUPLE OF IMPORTANT THINGS TO
KNOW, FIRST OF ALL, YOUR BEST
BET IS TO GO ONLINE.
MOST PEOPLE WON'T EVER HAVE TO
TALK TO A REPRESENTATIVE TO
FILE THEIR CLAIM AND TO RECEIVE
BENEFITS IF YOU ARE ELIGIBLE.
THAT IS AN IMPORTANT THING.
WE HAVE A LOT OF RESOURCES
THERE FOR YOU INCLUDING VIDEO
TUTORIALS IN FIVE DIFFERENT
LANGUAGES.
AND, IF YOU NEED ADDITIONAL
ASSISTANCE, NEED SOME HELP WITH
TECHNICAL ASSISTANCE AND USING
UNEMPLOYMENT INSURANCE ONLINE,
OR YOU NEED SOME BASIC POGROM
INFORMATION, WE HAVE ADDED A
SECONDARY CALL CENTER SEVEN
DAYS A WEEK, 8:00 A.M.
UNTIL 8:00 P.M.
WITH REPRESENTATIVES THERE TO
HELP WITH SOME OF THE MOST
COMMONLY ASKED QUESTIONS WE ARE
GETTING.
THAT NEW PHONE NUMBER, I WANT
TO MAKE SURE PEOPLE KNOW IS 833-
978-2511.
THAT IS A NUMBER WE DO HAVE
REPRESENTATIVES AVAILABLE 8:00
TO 8:00 THEY CAN HELP YOU WITH
SOME OF THOSE BASIC WESTERNS.
>> MAYBE ON A SIMILAR VEIN,
THIS VIEWER SAYS I APPLIED FOR
AND IMPLEMENT ON MARCH 17th
THAT HAVE NOT RECEIVED ANY
MONEY, WHEN DO I GET MY
IMPLEMENT CHECK?
>> MOST CALIFORNIANS WERE ABLE
TO STAY WITHIN A THREE WEEK
TIME FRAME FROM THE TIME YOU
APPLY FOR BENEFITS UNTIL THE
TIME WE CAN ISSUE THAT FIRST
BENEFIT PAYMENTS.
THERE ARE SOME EXCEPTIONS AND
THERE ALWAYS ARE.
THESE ARE THE CLAIMS IN WHICH
WE GET INFORMATION THAT DOES
NOT MATCH OUR WAGE RECORDS AND
WE NEED TO GET SOME FURTHER
INFORMATION FROM YOU, OR,
PERHAPS WE CAN VERIFY YOUR
IDENTITY AND WE HAVE TO MAKE
SURE TO PROTECT THE INTEGRITY
OF THE PROGRAM AND GET SOME
ADDITIONAL INFORMATION FROM YOU
IN THAT INSTANCE AS WELL.
HOPEFULLY YOU HAVE BEEN GIVEN
INFORMATION FROM 916-321-3310
FOUR.
IF NOT I WOULD SUGGEST --
>> THE NEXT VIEWER ACTS, WHEN
CAN A SELF-EMPLOYED EXPECT TO
GET SOME RELIEF?
>> YES, THERE ARE A COUPLE OF
THINGS THAT THE FEDERAL
GOVERNMENT PUT IN PLACE TO THE
FEDERAL CARES ACT.
ONE OF THEM IS A BRAND-NEW
PROGRAM CALLED PANDEMIC
UNEMPLOYMENT ASSISTANCE.
EACH STATE IS NOW TRYING TO
BUILD THIS NEW PROGRAM, AND WE
ARE KIND OF TRYING TO DO IT
EXTREME MAKEOVER STYLE.
WE ARE DOING EVERYTHING WE
HAVE, THOUSANDS OF PEOPLE
WORKING AROUND THE CLOCK
GETTING THIS THING UP LIKE THE
SELF-EMPLOYED.
WE ARE ABLE TO GET THIS
LAUNCHED NEXT WEEK, BUT WE
ENCOURAGE TO WATCH ON THE
WEBSITE AS WE ARE PUTTING
TOGETHER INSTRUCTIONS PEOPLE
WOULD NEED TO BE ABLE TO ACCESS
THIS NEW PROGRAM.
>> OKAY.
WE HEARD FROM THE GOVERNOR THAT
OVER 1000 PEOPLE ARE BEING
REDIRECTED TO HELP OUT THERE.
IS EDD LOOKING TO HELP PEOPLE
TAKE APPLICATIONS?
>> WE ARE DOING A NUMBER OF
THINGS.
IT IS TRULY A NUMBER OF PEOPLE
ON DECK.
IT IS REQUIRING AN
UNPRECEDENTED COMBINATION OF
STRATEGIES AND TACTICS THAT WE
ARE ADDING EVERY SINGLE DAY.
YES, MORE THAN 1300 STAFF ARE
BEING REDIRECTED TO ASSIST US
WITH UNEMPLOYMENT INSURANCE.
WE ARE HIRING NEW PEOPLE, WE
ARE BRINGING IN PEOPLE FROM
OUTSIDE OF STATE GOVERNMENT AND
WE'RE EVEN BRINGING RETIRED TO
HELP US OUT.
IT REALLY IS A NUMBER OF
STRATEGIES.
AND FOR THE MOST PART, I'M
REALLY HOPING THAT PEOPLE CAN
HELP US HELP YOU BY ACCESSING A
LOT OF THE GREAT SELF HELP
TOOLS THAT WE HAVE ON OUR
WEBSITE.
THAT IS GOING TO REALLY GIVE US
A HAND IN HELPING US WITH THIS
UNPRECEDENTED LOAD.
>> GOOD ADVICE.
NOT EVERYBODY COMPLETELY LOST
THEIR JOB, SOME JUST LOST PART
OF THEIR WORK.
THIS VIEWER SAYS I AM STILL
EMPLOYED, BUT MY PAY WAS CUT
20%.
CAN I STILL COLLECT
UNEMPLOYMENT?
>> THIS IS AN UNEMPLOYMENT
INSURANCE PROGRAM AND IT'S
MEANT TO REPLACE SOME OF THE
WAGES THAT YOU ARE LITTLE
LOSING.
IF YOU ARE FULL EMPLOYED AND
WORKING YOUR 40 HOURS, YOU ARE
NOT TECHNICALLY CONSIDERED
UNEMPLOYED, SO IT COULD BE THAT
YOU WILL BE FOUND ELIGIBLE FOR
THESE BENEFITS BASED ON THE
LEGAL NATURE OF THE PROGRAM.
HOWEVER, AGAIN, IF YOU LOST
HOURS, IF YOU LOST WAGES
THROUGH NO FAULT OF YOUR OWN,
YOU ARE ENCOURAGED TO FILE FOR
REGULAR UNEMPLOYMENT BENEFITS