Hey, what's up? My name's Mikey are here are 10 questions to ask a store when you're shopping
for an electric bike. For this list we've chose questions that will
prepare you as a customer and simultaneously shine a spotlight on the store to either condemn
or praise their experience and customer service.
Number 10!
What is prone to break on this bike? Electric bikes get beat up pretty well, and
even quality control can't exactly prepare for the real life situations that these bikes
encounter. Things break. But the big question is: What?
Sometimes the break is the result of using the bike outside of its intended use. Other
times the weak spot is something small that you're not that worried about. Be wary if
a store tells you that nothing will break on the bike, because it better be a very fancy
bike for that to be true.
Number 9!
How far does this bike go per charge? The manufacturers publish a range of distance
that a bike might accomplish, which is usually either a huge span or other times a maximum
such as: "Up to a certain number of miles." Both of these are a good ball-park but what
you really want to know is how far this particular bike store has been able to go in the trails
or streets around your area. This is a chance for the store to really impress you!
Number 8!
What are the battery specifications? Electric bike batteries have two very important
specifications: Volts, and Amp Hours. These measurements loosely translate to power
and distance. If the store you're dealing with doesn't know the answer to this, then
they are behind in their homework. If they tell you that it's a lithium battery, or a
Samsung battery, or re-chargeable battery, or 500w, those are answers to a totally different
question.
Number 7!
How many people have bought this bike from you?
Aside from bikes that are totally new to the market asking how many people have bought
a particular bike is a good way to glimpse the general popularity. Sometimes we have
bikes in our store that simply don't sell. While it seemed like a good idea at the time,
customers simply didn't want to go home with it. Also this question can really help to
clarify bikes that you read about on the internet which seem super popular, but in reality a
store or even a customer doesn't want it at all.
Number 6!
What will this bike do for me? There are a lot of valid reasons to own an
electric bike, and sometimes the reasons don't even come to you until after you own it. Electric
bikes can open new doors for possibilities you may not have thought of, and the folks
at your local electric bike store should have a wealth of previous customers and experiences
to help highlight all the new things that you can do with your electric bike.
Number 5!
What is your experience with this bike? Every time we get a brand new electric bike model
we'll hurry up and build it and then we'll promptly take it outside into the alley way
to go test it out, or we'll take it to grocery store or sometimes up in the mountains --
We're genuinely excited to try all these new bikes and see what they do best. You'll want
to know when buying an electric bike what it does well, what it does poorly, and what
to expect. And you'll want to know all of this information from someone who knows about
the bike, but just as important someone who has experienced the bike as well.
Number 4!
Why does your store carry this bike? Ah this is a very good question which can
be used to highlight the product knowledge of a particular store. Now, the goal is to
have value. No single company can cover all of the different bike styles. The solution
to this is to carry a variety of bikes, at a variety of price points and to try to sift
out all the bike that fall short or overlap in one way or another. Being able answer this
question: Why does your store carry this bike? will really show off the confidence that that
store has in that particular model and why it would be a good choice for you.
Number 3!
What warranty does this bike have? Major electric bike brands have a clear, concise
warranty published on their site. The store you're dealing with should know the warranty
length and general coverage on a moments notice. It's pretty important to know what parts of
the bike are covered, and for how long. Yeah! I'm looking at you, sondors!
*sad horn*
Number 2!
Why is this bike priced at ( X ) amount? Ah! this is the mac daddy question, and I
wish it was considered for number 1. When you ask this question, aside from product
knowledge, this will also help you find out what you're paying for. Sometimes the silliest
reason for a price increase are actually valid to some people.
For example! This Pedego made Ford electric bike is priced higher than comparable bikes
from the same company. But! It says "Ford" on it. And some people are willing to pay
for that.
Number 1!
What kind of service does your store offer? Ah! This is the one! Aside from bikes, batteries
and even your own riding, you'll want to know what kind of service you can expect from the
store that you're buying from. How fast can they get the repairs done? Do they keep parts
on hand? How long does it take to get a part? Do they have any package deals over the winter?
Do they have any package deals at all? Do they have a service plan? Could they walk
you or a local bike shop through a repair if you are out on vacation with the bikes?
You'll be using your electric bikes a lot, and you'll want the confidence of know that
you're dealing with a competent company that will support you through the life of the bike.
OK! That's it! Be sure to check out our other videos by clicking the info tab above or feel
free to check out our website (Where we sell bikes by the way!)
bluemonkeybicycles.com