Hi guys Hik Guru here in todays video I'm going to be showing you how to reset your
NVR or IP camera passwords if you are locked out using both the reset file and reset button
techniques. This does also work for DVR users who have analogue systems. You're going to
need HikVision's SADP Tool the link to this will be in the description. So here I've got
a list of my IP cameras and NVR's on the network this is the camera we will be resetting today
as you can see I'm not too sure what the password is I'm just going to quickly lock it out.
So now it's saying the device is locked. So first off I'm going to show you how to rese
an IP camera password now most HikVision IP cameras have reset buttons built in for this
very reason however not all of them do. So first I'd suggest taking your IP camera down
and locally plugging it into your NVR or POE switch. However before plugging it in you're
going to want to locate the micro sd or reset slot on the camera. So make sure your camera
is unplugged I'm going to turn the camera upside down this is a HikVision IP bullet
and as you can see here reset and micro sd in the box with the camera came a little hex
key this is a T10 key. I'm just going to unscrew these 2 screws here. I'm going to pop that
little flap off, and now in here you're going to see the micro sd slot and you've got the
reset button which is that tiny little black button there. So what you're going to do is
you're going to hold down that button I'm going to use the hex key to do that so it's
this one here hold it down you'll hear it you'll feel it pushing in hold it straight
down and you're going to grab your ethernet cable and you're going to pop the power cable
in make sure you are always holding that button down as you can just hear then it just sliding
off that button it is quite fiddly especially if you're doing 2 things at once like this
so I'm going to pop my ethernet in and the second I pop that ethernet cable in you're
going to count to 15 (seconds) 1, 2, 3, and so on. Right now that's been done so on 15
you're going to let go of that button and the camera is just going to reset after doing
that you're just going to go over to your windows computer go onto SADP Tool and you
should see that the camera is now inactive so I'll see you over on the computer in just
a second. Right so we are back onto SADP software after just holding down that reset button
for 15 seconds and just refreshing SADP you can see we've now got this camera is inactive
has the default IPv4 address default gateway so we're just going to have to reset all of
the parameters for this first we can type in a new password make sure you remember this
one this time, press activate. And now from here you can now setup all of the different
parameters. Obviously security questions should you want to set that up for next time just
in case you do forget it you can just reset it by answering the security questions I'm
just going to cancel that. I'm not going to show you how to setup all of the IP details
you can see that on one of our other videos (link on screen). But yes that is just one
way of how to reset an IP camera using the reset button however if your camera does not
have a reset button or if you've got an NVR which is locked out and you cannot get into
we'll show you the alternate method which is the reset file. Now there's no quick and
easy way to do the reset file you're going to have to send the file off to HikVision
or to your supplier so whoever supplied the goods to you if it's a proper distributor
they will reset the file for you. However what you have to bare in mind is once you
create the file from SADP you have to send it to the company the same day as you create
the file and you also have to receive the file from them on that same day you can't
say create the file today lets say its 5pm send it to them and then they don't get back
to you till the following day because that file will have expired I know it sounds crazy
it's ridiculous amount of security just to reset a password but that's how they've made
it very complicated. So lets say same camera it's the exact same thing if it's a camera
or an NVR with a reset file so we'll just do this camera again you're going to tick
the device that's locked and you're going to go to forgot password so we're just going
to export the file then we're just going to save it on your computer for me I'm just going
to save it to my reset files folder I recommend you save it to your desktop then select folder
that's been exported so now I'm going to go to my emails and I'm going to draft and email
up get it ready to send over to HikVision or your supplier if you are an installer or
an end user you'll have to provide a few details such as company name or where you purchased
the device from now if you are an end user and you can't ask your supplier for whatever
reason just state in the email to HikVision that you've already contacted your supplier
and they've told you to get in touch with HikVision directly they may respond to you
asking for a few more details just make sure you attach the xml file that we exported from
SADP and mention that you've attached it in the email try and send the email as early
as possible in the morning monday to friday as this gives them the most amount of time
to get it sorted for you. Right so once you've got your reset key email back to you from
HikVision you'll want to go onto import file and locate the file they sent back to you
open it then you're going to want to type in a new password for your IP camera or NVR
something that you're going to remember then simply just click on confirm and now it says
password reset succeeded and you can now edit all of your addresses all of the different
parameters so yeah that is pretty much it guys and girls if you've got any questions
or have any issues just let me know in the comments down below and I'll happily help
you please like share and subscribe and stay tuned for more videos take care bye bye.